Customer Service Life
OCTOBER 13, 2020
Leaving complete account notes for the next person who interacts with the customer. It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. History lesson.
Customers That Stick
MARCH 3, 2020
When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. So, back in 2012, I asked the question: are there common triggers? Read the rest here. »
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CX Global Media
JUNE 25, 2018
It was launched originally in Europe back in 2012. We want to keep this a little on the QT, in that what would be better than to bring that agent together with that person they served and unite them at our event CX19. It’s time you share those amazing examples of heroic customer service. Tell us a little about that.
CX Accelerator
MAY 25, 2022
Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. Your company will choose which channels to configure for customers to reach out. You may use some or all of them.
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. When delivering bad news, you can do it in person or through some type of written correspondence, such as an email or a letter. It’s a bummer. We don’t want to do it.
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!
Joe Rawlinson
AUGUST 9, 2017
Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent of brands are delivering leading-edge customer experience , while 33.5 percent are delivering average service and 39.6
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