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Acing Omnichannel Support in SaaS

GetFeedback

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S.

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The power of any-premise CCM: the long-game success play

Quadient

When you started, you thought you had to solve the 2010’s problems. Others request full SaaS solutions or on-prem solutions. Regulations, technology, and business requirements will certainly change in the coming 10-15 years. Let’s say you implement a SaaS-only solution. And you did. Here’s an example.

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Top 25 SaaS EdTech Companies in 2020

SmartKarrot

The way schools buy educational technology has brought up an evolution in itself. This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. Dreambox Learning.

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New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

The technology you use while working remotely might not replace the in-person interactions you’re used to. In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². But with the right tools in place, you can stay connected, focused, and ready to take on any challenge.

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Top 20 SaaS Companies in Australia

SmartKarrot

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Culture Amp.

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Customer Experience in 2018: Trends and Statistics

Answer Dash

Decreased Brand Loyalty and Patience “The next generation of people (those born between 1995 and 2010 who account for 27% of the world population) is entering the workforce and has spending power. Brands with effective omnichannel engagement programmes keep 89% of customers,” ( Aberdeen Group ).

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Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service

CSM Magazine

Within the first 12 months, Utilita has automated 24 processes across the business using Thoughtonomy’s award-winning SaaS-based Intelligent Automation platform. Terry Walby, CEO of Thoughtonomy, said: “Technology innovation is absolutely essential to differentiation and growth in a fiercely competitive energy market.