CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. See the full survey results here : I mean we’ve done a survey back in April and closed at mid-May and we showed about 50% of the SaaS companies reduced their forecast or new business deals. The Interview: . 21:31 – Wrap Up. Nick Mehta (6:25).

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

SmartKarrot

MAY 14, 2020

They later evolved into using emails and instant messaging with the advent of internet technologies becoming more widespread in the 90’s. But still, these later technologies didn’t replace the call-centers and only became an add-on to the existing service to provide support to the customers. 2010: SaaS, 2013: Customer Success .

SaaS 10

SaaS Upselling Customer retention CRM 10

SmartKarrot

MAY 27, 2020

PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.?. Like any other technological solution, the customer success software would need to be developed prudently. It also gives an opportunity for up-sells and cross-sells.? .

Upselling 10

Upselling Accountability Analytics Metrics 10

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Managing customer data is nothing new. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. SaaS and Mobile Apps.

SaaS 10

SaaS Customer centricity CRM Analytics 10

ChurnZero

JULY 24, 2020

which provides an exploration of how technology is transforming trust. Buffer, a major SaaS company known for its radical transparency (like publishing employee salaries online), openly flaunts its failings to benefit others experiencing similar problems. As the adage goes: “Trust is hard to earn and easy to lose.”.

Surveys 59

Surveys Consulting Consulting Upselling 59