Everything You Need to Know about Text Analytics


Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Avaya at GITEX 2017: See What You Can Make with the Latest Technology


We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

The Next Act: The AI-Enabled Contact Center

DMG Consulting

In 2005, 13 years ago, I published the book The Real-Time Contact Center. These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud. The Next Act: The AI-Enabled Contact Center.

11 Contact Center Technologies to Boost Customer Satisfaction


Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency


With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005.

WFM Solutions and Vendors Are Not All the Same

DMG Consulting

ActiveOps , founded in 2005, is a privately held company based in the United Kingdom. Calabrio is a global provider of contact center WFO and analytics solutions. Thank you for your interest in DMG Consulting’s publications. Please complete the registration form below.

Time Inc. Acquires MySpace: It’s All A bout the Customer Data

Natalie Petouhof

News Corp bought Myspace for $580 million back in 2005. ” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform. Tweet Were you unsure MySpace still existed? Time Inc., who is the owner of Time, Fortune, and People magazines, has acquired Viant. Viant is the parent company of Myspace. So why would Time Inc do that?

Bullseye: Target's Very Good Year

Branch Mesenger

Target had its best year since 2005 | Via: cnn.com. Headquartered in Venice, California, Fifth Wall Ventures has backed more than a dozen businesses, including electronic scooter maker Lime, co-working platform Industrious and real estate analytics company VTS.

Breaking Down Information Silos in the Security Industry

Customer Interactions

Marketing firms and businesses across many sectors routinely use analytical tools to collect, integrate and analyze business intelligence – in order to predict customer buying habits, control inventory and even prevent fraud. After all, the security environment is an information-rich eco-system with video analytics, CCTV, access control, alarms, guards, environmental design, event tracking databases, law enforcement information, and many other internal and external data sources.

The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics. Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. Tweet Human Capital As a Key Competitive Advantage.

How the Intelligence Cycle Can Light the Road Ahead

Customer Interactions

He executed a comprehensive transformation of all aspects of the security organization, emphasizing the use of advanced analytical software, security technology and fusion of open source, government and internal information to drive strategies to prevent fraud, privacy and security events. In Lewis Carroll’s “Alice in Wonderland” the main character is wandering through a bewildering new land with no idea what lay ahead.