Lumoa
JANUARY 23, 2018
Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.
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CSM Magazine
JULY 29, 2021
In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. The Exceed’s sales assistants interact with leads through email or a chatbox on the website.
JustCall
MARCH 16, 2021
The Deloitte Technology Fast 50 India program was launched in 2005. JustCall is a complete cloud phone system for sales, support, and remote teams of any size. Comprehensive Call Analytics Dashboard. JustCall has an exhaustive analytics dashboard. Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50.
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. My goal in sharing the concepts in this book was to provide a technical and operational framework for anyone who uses this “delivery and service” vehicle for customer assistance or sales. The Next Act: The AI-Enabled Contact Center. who interact with them.
Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.
Voxjar
JUNE 8, 2021
While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. They also provide an easy to launch free trial without the need to speak to their sales team first. Playvox pricing.
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