JivoChat

MAY 21, 2023

You need people to engage with your posts, or your efforts might quickly fall through the cracks. While there’re many strategies to scale your Instagram marketing efforts, it’s impossible to put them to work without first understanding Instagram’s engagement rate. So, how can you achieve that?

Metrics 75

Metrics Accountability Marketing Personalization 75

Fonolo

JANUARY 19, 2023

If call center retention keeps you up at night, you’re not alone. This figure is about 10 percent higher than the US average employee attrition rate of 47.2%. TIP: Tools like Fonolo Voice Call-Backs relieve agent stress and keep customers off hold by offering call-backs during call spikes. DID YOU KNOW?: Bottom line?

Call Center 155

Call Center Brand ambassadors Contact Center Chatbots 155

delighted

OCTOBER 21, 2021

Have you ever gushed to your friends about how happy you are with your new job? Perhaps you’ve posted on LinkedIn about a project your team just wrapped up, and how proud you are to work with such a motivated and talented group of people? Given this, you want to get employee advocacy right. Let’s dig in. in public .

Surveys 88

Surveys Employee engagement Feedback Personalization 88

ProProfs Blog

JULY 30, 2021

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Your brand is what other people say about you when you are not in the room.”. Do they look up to you as an industry leader? in the Q4 of 2018.

Surveys 167

Surveys Marketing Analytics Feedback 167

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy.

SaaS 106

SaaS Journey mapping B2B Feedback 106

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. How do we evolve working from home to make it easier, more secure, and efficient for the business and our associates?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

REVE Chat Blog

JUNE 17, 2020

companies lose more than $62 billion annually due to poor customer service.”. Acquiring a new customer can cost five times more than retaining an existing customer. Businesses adopting such an approach can engage customers and build strong relationships along with reaping other significant benefits listed below.

Customer Service 78

Customer Service Self service Average Handle Time Brand ambassadors 78

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

AWS Machine Learning

NOVEMBER 22, 2023

You marked your calendars, you booked your hotel, and you even purchased the airfare. Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. Use the “Generative AI” tag as you are browsing the session catalog to find them.

Engineering 103

Engineering Best practices APIs Government 103

Dialer 360

MARCH 30, 2023

Inbound sales refer to the process of attracting potential customers to your business through various marketing efforts, such as content marketing, social media, and search engine optimization (SEO). This content can take many forms, including blog posts, videos, infographics, and more. What is an inbound sales strategy?

Inbound sales 46

Inbound sales Sales Chatbots Customer centricity 46

JivoChat

JULY 19, 2022

With more than 1 billion monthly users, this social media is expanding its reach fast and has become one of the most popular in the world. The time you choose to post your videos may influence how many people will see your content. Check out the article, and discover more about it! Tuesday: 2 AM, 4 AM, 9 AM.

Analytics 75

Analytics Accountability Marketing Management 75

JustCall

AUGUST 8, 2023

To get you started, here’s a curated list of 10 small business AI tools you can try to give your business an edge. As you can imagine, this frees up valuable time, which you can use to build meaningful relationships with clients or come up with innovative strategies to stay ahead of the curve.

Sales 52

Sales Marketing Call Center Accountability 52

Nicereply

NOVEMBER 25, 2021

Remember, most businesses don’t bother to show customers appreciation, so even choosing the easiest of these methods is likely to make you a cut above the rest. As an online business, you rarely have face-to-face contact with your customers and this can lead to the impression that you are a faceless company.

Feedback 98

Feedback Advertising Personalization Marketing 98

ProProfs Blog

SEPTEMBER 28, 2021

What is the one thing that helps you survive, sustain, and succeed in the long run? . Since customers have the power to make your brand or jeopardize its image, it’s crucial for you to continually mold your offerings to their needs and build experiences that surpass their expectations. . Tap Social Media.

Feedback 78

Feedback Surveys Analytics Sales 78

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Follow Adam on Social Media: Twitter: Adam Toporek (@adamtoporek).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

NOVEMBER 26, 2021

This way, VoC programs help you develop better products and keep customers happy for a long time. However, it’s just the tip of the iceberg. In this post, we will present all essential aspects of the VoC surveys – right from their importance to essential tips. What is the Voice of Customer Survey? Retain customers.

Surveys 78

Surveys Feedback Personalization Marketing 78

REVE Chat Blog

MAY 5, 2020

It supports you to meet their expectations and deliver a great customer experience. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences. To deliver great experiences you need to customer preferences and thus learning how customers interact & via which channels. .

Journey mapping 99

Journey mapping Advertising Chatbots Feedback 99

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Make videos short and relevant.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

JivoChat

JULY 9, 2023

As a photographer, the center of your work is the images, and they must be highlighted in a space where you can show potential customers all your talent. It’s possible to create an attractive website with just a few clicks. You have the flexibility to choose the pages you want to add to your website and personalize them.

Engineering 75

Engineering Analytics Customer Support Best practices 75

ProProfs Blog

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. “From where do we start?”. Tweet this.

Gamification 144

Gamification Customer retention Metrics Sales 144

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram?

Scripts 75

Scripts Analytics Metrics Surveys 75

ProProfs Blog

DECEMBER 18, 2019

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. So, what can you do to make this structure customer-friendly? .

Customer Experience 131

Customer Experience Surveys Feedback Personalization 131

Toister Performance Solutions

DECEMBER 2, 2021

You might not work for an iconic brand like Dr. Martens , but you can still turn your employees into brand evangelists. You might find them in sales, marketing, customer service, operations, or even finance. In other words, brand evangelists love you so much that they create more customers by sharing your story.

Customer advocacy 125

Customer advocacy Finance Customer centricity Sales 125

ViiBE Blog

JANUARY 20, 2022

This is why it is extremely crucial to produce content relevant to a particular touchpoint, otherwise, you would not like your customer to be flooded with information about a product’s new features if they are only at the beginning of their customer journey and would rather prefer learning general characteristics of your product or service.

APIs 52

APIs Chatbots Education Feedback 52

CrazyCall

SEPTEMBER 4, 2018

Social media are not just about little kittens and juicy gossip about movie stars. Social media are a great way to share knowledge and advice with others. Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. Brian Halligan.

Sales 129

Sales SaaS CRM B2B 129

CrazyCall

DECEMBER 12, 2018

Social media has made us connected like never before. We can use these powers in two different ways: We can either: share pictures and videos of our goofy dogs and cats. use it to develop our skills and exchange the knowledge, tips, and insights. It contains audience-created content. Facebook Group.

Sales 106

Sales B2B Best practices Marketing 106

Integrity Solutions

MARCH 30, 2021

.” For it to be an effective sales prospecting and customer engagement tool you have to actively and regularly be visible, add value , and engage with people. It’s pretty much a given that if you’re in a sales role, particularly in B2B sales or a complex selling environment, then you need to be on LinkedIn.

Sales 52

Sales Advertising B2B Consulting 52

ViiBE Blog

JANUARY 20, 2022

The right digital interaction increases the chances that customer journey will end in favor of the offered product and helps maintain customer loyalty 1. This will not only provide all the necessary information about your product to your client but also create an emotional connection between the customer and your business. Read now 2.

APIs 52

APIs Chatbots Education CRM 52

Virtual Live Labs

SEPTEMBER 30, 2020

Leaders in this new virtual contact center struggled to engage their employees. Leaders and employees noticed that the processes of engagement, like training and coaching, just didn’t work anymore. Yes, there are video conferencing platforms that engage employees for team meetings and coaching, but the brick-and-mortar feeling is gone.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

Leaders in this new virtual contact center struggled to engage their employees. Leaders and employees noticed that the processes of engagement, like training and coaching, just didn’t work anymore. Yes, there are video conferencing platforms that engage employees for team meetings and coaching, but the brick-and-mortar feeling is gone.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

ThriveableBiz

DECEMBER 11, 2022

Create winning videos for your marketing. So you want to start using videos for your marketing strategy. this is the blog I wish I had before starting my video journey. The good news is that you can learn from my journey over the years. This is for those of you who have decided to give video marketing a go.

Marketing 52

Marketing Scripts Entertainment Coaching 52

ProProfs Blog

OCTOBER 23, 2020

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? With this information, you can better strategize your business based on your audience’s diverse requirements. But, can you collect personal information without hurting your customers’ sentiments?

Surveys 151

Surveys Transportation Education Marketing 151

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Most of you will not be surprised to find Shep Hyken at the top of this list.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

JivoChat

OCTOBER 25, 2021

That’s why you should use digital marketing channels to let the world know about your eCommerce business. To help you out, we’ll cover the top seven marketing channels – by the end of this article, you will know which to choose for promoting your business. Sites like Statista are helpful to check such data. .

Marketing 52

Marketing Engineering Brand ambassadors Advertising 52

REVE Chat Blog

JUNE 10, 2020

Omni channel customer experience (CX) is very important to help businesses provide necessary insights into customer interactions and their behavior across their life cycle. 9 out of 10 consumers want an omnichannel experience with seamless service between communication methods. . What is omnichannel customer experience (CX)?

Customer Experience 75

Customer Experience Journey mapping Self service Multichannel 75

ProProfs Blog

MARCH 20, 2020

But in spite of that, you realize that somehow you haven’t managed to generate satisfying profits. And you have no idea why. . Before you start to think that there’s been some kind of mistake in the profits column of your periodical report, make sure to check your customer acquisition cost value. . What does it include?

Sales 137

Sales Marketing Finance Advertising 137

JivoChat

MAY 8, 2023

If you want to learn how to sell clothes online, here is good news: it may be simpler than you think. When you have a business plan, use the right tools to put the products available, and know how to promote your brand, it’s possible to quickly start earning and build a successful brand. Which type of clothing?

Analytics 75

Analytics Sales Marketing B2B 75