Education Services Group

FEBRUARY 26, 2023

And we both go on tour. As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of. The post The Customer Success Roadshow and You: Why CS Leaders Need to Go on Tour appeared first on ESG.

Education 97

Education Sales Management Marketing 97

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023. The event is set to be a testament to the power of connection and the promise of a digitised, AI-driven future.

Consulting 52

Consulting Consulting CRM Technology 52

Customer Experience Matters

JUNE 6, 2019

The post Service NSW Tops My Worldwide XM Tour appeared first on Experience Matters. By mastering 6 XM competencies (Lead, Realize, Activate, Enlighten, Respond, and Disrupt) and 20 XM skills. That’s been the core of Read More.

Management 84

Management Customer Experience 84

Ameyo

SEPTEMBER 13, 2019

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.”

Contact center software 53

Contact center software call center software Contact Center Call Center 53

ShepHyken

AUGUST 28, 2023

5 Customer Experience Lessons You Can Learn From the Eras Tour by Brittany Hodak (Brittany Hodak) Beyond the spectacle of the show-stopping performances, the unique celebrations, and the staggering economic impact, the Eras Tour is a testament to Taylor’s fan-centric philosophy and serves as a masterclass in customer experience.

Customer Service 156

Customer Service Journey mapping Feedback Consulting 156

Callminer

JUNE 17, 2020

Learn more about machine learning algorithms and their current uses in a variety of industries.

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Global Response

APRIL 5, 2019

The post Top picks: Sessions, tours at Ecommerce Operations Summit appeared first on Global Response. The Ecommerce Operations Summit 2019, set to take place at the Greater Columbus Convention Center in Ohio from April 9-11, offers “insight and ideas to help your entire direct-to-consumer operations achieve more.

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Global Response

APRIL 5, 2019

The post Top picks: Sessions, tours at Ecommerce Operations Summit appeared first on Global Response. The Ecommerce Operations Summit 2019, set to take place at the Greater Columbus Convention Center in Ohio from April 9-11, offers “insight and ideas to help your entire direct-to-consumer operations achieve efficiencies more.

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Vonage

MAY 1, 2018

Salesforce wrapped up another successful World Tour New York last week, as more than 12,000 attendees came together for a day of education and inspiration designed to empower them to connect to their customers in new ways. To watch the Salesforce World Tour keynote, click here. .

Real estate 48

Real estate Banking Education Enterprise 48

Cisco - Contact Center

MARCH 6, 2024

During his tour of Cisco’s PENN1 smart building, Andrew Gilman, Chief Marketing Officer for NWN Carousel–an integrated cloud communications service provider and Cisco partner–had a lightbulb moment. W… Read more on Cisco Blogs

Marketing 98

Marketing 98

Contact Center Pipeline

MAY 29, 2018

Contact Center Nation is all about passionate fans of the customer experience. We are always looking to talk to members of our tribe. These folks subscribe to the level of going above and beyond continuously to deliver the ultimate customer experience everyday. This month, we wanted to spend some time on the agent side of […].

Contact Center 100

Contact Center Customer Experience Call Center 100

Up Your Service

FEBRUARY 24, 2019

I am traveling soon to Sydney Australia for the Salesforce World Tour 2019. Whether you come to World Tour in Sydney , or follow me there online, I look forward to bringing you more about the breakthroughs and best practices that are making our world of service better every day. I look forward to seeing you there.

B2C 40

B2C B2B Best practices Technology 40

CX Accelerator

JANUARY 11, 2021

Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas. While on the tour, Tony was entering the office. He walked right past our tour group, said hi, then sat down at his cube.

Customer centricity 266

Customer centricity Banking Education Contact Center 266

Toister Performance Solutions

JULY 6, 2017

My wife, Sally, and I just returned from a three city baseball stadium tour. For instance, we got a stadium tour in Cincinnati where we had a chance wander through the press box and see the field from the home team's dugout. It was a great trip. We're huge baseball fans, and each stadium offered a fun and unique experience.

Customer Service 55

Customer Service Feedback Best practices Personalization 55

Up Your Service

MARCH 7, 2019

Huge gathering of customers, partners, developers, and vendors at Salesforce World Tour in Sydney. “Salespeople need to be reborn” says author and thought leader Cian McLoughlin at Salesforce World Tour in Sydney. Thank you for joining me on this World Tour journey to Sydney, Australia. Welcome to Sydney! Learn more.

Engineering 40

Engineering Best practices Sales Technology 40

3CLogic

NOVEMBER 22, 2018

The PGA TOUR Superstore recognized this and decided to take some action. But with aspiring and die-hard golfers as your customer base who expect access to the same expertise as card-carrying PGA TOUR pros, this was not going to be easy. 3CLogic will give PGA TOUR Superstore visibility into the behaviors that are driving activity.

contact center solutions 40

contact center solutions Interactive Voice Response Contact Center Customer centricity 40

CSM Magazine

APRIL 11, 2024

To effectively use video in your real estate marketing efforts, consider the following: Showcase property features : Highlight critical aspects of the property through engaging video tours. Provide virtual tours : Virtual walkthroughs give viewers a realistic sense of the property.

Real estate 52

Real estate Transportation Marketing Engineering 52

Up Your Service

MARCH 7, 2019

Huge gathering of customers, partners, developers, and vendors at Salesforce World Tour in Sydney. “Salespeople need to be reborn” says author and thought leader Cian McLoughlin at Salesforce World Tour in Sydney. You can get all the details online, but let me tell you some of the highlights. See additional details here.

Engineering 40

Engineering Best practices Sales Technology 40

CX Accelerator

JANUARY 11, 2021

Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas. While on the tour, Tony was entering the office. He walked right past our tour group, said hi, then sat down at his cube.

Customer centricity 182

Customer centricity Banking Education Contact Center 182

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! Martin, I’m so glad that you could have this conversation with me today. .”

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Toister Performance Solutions

JULY 13, 2023

I once got a chance to tour the human resources contact center at Starbucks. It would be easy to leave this team member out of the physical tour, but the team made sure she was involved. It would be easy to leave this team member out of the physical tour, but the team made sure she was involved.

Contact Center 89

Contact Center Personalization Customer Service 89

ShepHyken

MAY 15, 2023

Plus, Jesse shares some incredible fan-first moments from their tour. Jesse Cole’s latest book, Bannana Ball: The Unbelievably True Story of the Savannah Bannanas , just came out May 18, 2005. Get it at Amazon. Quotes: “Imagine what the best possible customer experience is and do that.

Entertainment 156

Entertainment Customer Experience Customer Service 156

Beyond Philosophy

JUNE 11, 2021

We conduct Study Tours for clients at Beyond Philosophy. A study tour is where we take our clients to many different exemplary organizations for Customer Experience. One of these Study Tours, we were talking with the general manager of the Mandarin Oriental and he told the group that he had just fired a customer.

Airlines 248

Airlines Accountability Banking Telecommunications 248

ShepHyken

FEBRUARY 7, 2018

They are a boutique tour operator, specializing in trips to Ethiopia, and they offer a $500 discount to any new customer that signs up for a tour. Then, there are companies that take the opposite approach. One of those companies is Naya Traveler. But, if you’re an existing customer, the discount is $1,000.

Advertising 279

Advertising Customer Service Marketing 279

TeamSupport

APRIL 12, 2024

Take a product tour or book a demo with us today. Take a product tour or book a demo with us today. Interested in learning more about TeamSupport’s premier customer support solution designed to make agents’ lives easier?

Self service 52

Self service Customer Support Technology Metrics 52

ChurnZero

APRIL 1, 2024

Whether it is through product tours, onboarding plans, customer nurtures, or more face time with their CSMs – the more people getting value the better. 2: Increase product adoption. Customer success teams play a strategic role in driving product adoption. End users can be your biggest champions and often change jobs for promotions.

B2B 92

B2B SaaS Sales Accountability 92

AWS Machine Learning

JANUARY 11, 2024

The PGA TOUR continues to enhance the golf experience with real-time data that brings fans closer to the game. The TOUR currently uses ShotLink powered by CDW, a premier scoring system that uses a complex camera system with on-site compute, to closely track the start and end position of every shot.

Entertainment 109

Entertainment Personalization 109

Bill Quiseng

MARCH 26, 2022

Mr. Marriott came through on a tour of the property. Since The Henry was a franchise, he did not have to do that during his two-day tour as there are many Marriott-managed properties in Detroit. But what I remember was that on our tour of the property, he made it a point to acknowledge every associate as he had done in Maui.

Management 78

Management Customer Service 78

Beyond Philosophy

DECEMBER 2, 2021

For example, at our global Customer Experience consultancy, we take clients on study tours. These tours are a behind-the-scenes look at organizations that we admire for their outstanding Customer Experiences. So, the question I pose today is, what part of your customers’ past would they want to relive? .

Entertainment 221

Entertainment Construction Consulting Consulting 221

COPC

NOVEMBER 15, 2023

Offer a Tour Showing new hires around the office in person or virtually helps make the new job “real” and is a genuinely welcoming gesture. Even new remote-work environments can benefit by adapting to show tours of offices and retail spaces or seeing their onboarding partners set up at home.

Call Center 95

Call Center Employee engagement Best practices Contact Center 95

Totango

JUNE 21, 2023

Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

TeamSupport

APRIL 23, 2024

Take a product tour or book a demo with us today. This advanced technology streamlines support operations, fosters collaboration, and delivers personalized experiences for customers, leading to higher rates of satisfaction.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Vonage

MAY 11, 2016

The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. Find out more about Salesforce World Tour London. I am excited to be sharing our story and talking about how Vax has transformed its customer service as a key part of the customer journey.

Customer Experience 31

Customer Experience Technology Contact Center Sales 31

Victor Midgley

JULY 6, 2017

I have now worked or toured call centers in nearly every state and many countries of the world. I have clearly targeted the 10 biggest mistakes I see when I work with struggling call center operation. I encourage you to give heed to this list.

Call Center 136

Call Center Management call center professionals Best practices 136

Steve DiGioia

SEPTEMBER 17, 2015

Here’s the story… On May 24, I was traveling from Asheville to Tampa to see my favorite band Rush for possibly the last time (they have indicated this might be their last tour of this magnitude. After 40+ years, they’re entitled to a break!). To say I was excited was an understatement.

Customer Service 256

Customer Service Consulting Consulting 256

Concentrix

MAY 18, 2020

Culture World Tour Unites a Quarter-Million Global Staff The Stevie American Business Awards recognized Concentrix as a Gold winner in the live events category for our 2019 Culture World Tour. In January.

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ShepHyken

MAY 26, 2023

Instead of solely focusing on tangible rewards, businesses offer unique experiences such as behind-the-scenes tours, special events, or access to exclusive services. Experiential rewards add an extra dimension to loyalty programs.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156