Aspect

APRIL 29, 2021

This month, the spotlight is on ECS Telecom , the number one leader in enterprise communications including contact center industries, video conferencing and integrated solutions since 1999. The post Partner Spotlight: ECS Telecom appeared first on Aspect Blogs. Learn more about them here. .

Enterprise 118

Enterprise Contact Center Technology Marketing 118

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90 billion in 2016 to $17.67

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Spearline

MARCH 21, 2022

With billions of data points measuring connectivity and quality of global telecoms networks, we can derive unique insights into the performance of networks worldwide. The post 2021 Global telecoms quality of service report appeared first on Spearline. These precisely reproduce and test the call experience for users all over the world.

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TechSee

JANUARY 7, 2020

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. Churn in the telecom industry. Enhancing customer retention in the telecom industry. How telcos can reduce customer effort to increase loyalty.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Beyond Philosophy

MAY 25, 2016

Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Telecoms Are Notorious for Their Internal Focus. My personal background is in telecoms.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Beyond Philosophy

AUGUST 10, 2016

There is a shift in power for Telecoms in the Asia Pacific region toward the consumer. A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. Are you ready?

Wireless 265

Wireless Self service Surveys Consulting 265

Contact Center Pipeline

APRIL 5, 2023

Customer experience (CX) is the key to building brand loyalty in a post-COVID world. And poor CX costs enterprises $75 billion annually (Forbes).

Enterprise 130

Enterprise Customer Experience Customer Service Contact Center 130

Beyond Philosophy

SEPTEMBER 13, 2018

could be a Customer Experience fumble for the telecom companies that are touting its arrival, resulting in a loss of emotional engagement, customer loyalty, and revenue. For telecom and device companies launching 5G networks and devices, they could be setting themselves up for a Customer Experience fail. How would you?

Wireless 207

Wireless Telecommunications Customer emotions Customer Experience 207

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? The dynamics of the telecom industry have dramatically evolved in the last few years. More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. Features of multi-tenant IP PBX software.

Multichannel 96

Multichannel Telecommunications voip Analytics 96

Spearline

NOVEMBER 24, 2020

The Spearline user community recognizes that their telecoms network is a mission-critical customer communications channel. Spearline works with organizations to ensure a zero tolerance approach to telecoms issues. Vendor management. This means that every problem should lead to the generation of a ticket. Why Spearline?

Management 96

Management Telecommunications Benchmark Quality management 96

Momentum Telecom

JANUARY 29, 2021

Followers of Momentum Telecom on our social media profiles will have noticed a particular theme that took shape in January. Follow Momentum Telecom on LinkedIn and tag us to share your thoughts. The post The Five Keys to a Winning Telecom Team appeared first on Momentum Telecom. What’s your playbook for success in 2021?

Technology 98

Technology Consulting Consulting Sales 98

Inbenta

MAY 16, 2022

But how exactly is the telecom industry adapting to the challenges of today’s market? This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction. So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Jon Arnold

JULY 6, 2023

I recently did a white paper for Enreach about the growing role of mobility for collaboration, and soon after its release, Doug Green interviewed me about it for his widely-followed Telecom Reseller podcast. We get along quite well, and if this topic is of interest, I think you’ll enjoy our conversation. I sure did!

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Spearline

OCTOBER 12, 2021

In this episode of the Spearline podcast Josh and Kees are delighted to be joined by Andy Gent, CEO of Revector to talk about fraud on telecoms networks. Andy has been in the telecoms industry for over 20 years and set up Revector to combat SIM Box fraud against mobile network operators in 2001. Yeah, just about myself.

Advertising 103

Advertising Banking Wireless Marketing 103

NobelBiz

JULY 13, 2021

How can you recognize the finest telecom provider for your contact center? The post What You Should Consider Before Choosing A Contact Center Telecom Provider appeared first on NobelBiz®. The conditions of usage offered by provider differ significantly, so you will not find them difficult to understand.

Contact Center 93

Contact Center voip Accountability contact center solutions 93

Jon Arnold

MAY 4, 2023

Telecom fraud takes many forms, and while we all know what those calls sound like, it’s likely far more insidious than you might think. That’s the title of my latest article for Contact Center Pipeline , where I’m an occasional contributor.

Contact Center 59

Contact Center Management 59

Spearline

JANUARY 7, 2021

” This is according to Mike Palmer, Chief Marketing Officer, Spearline, who recently co-authored a whitepaper called “ How a Pandemic can Impact Global Telecoms Infrastructure. Read more about the Spearline findings where we discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper here.

Telecommunications 98

Telecommunications Government Healthcare Education 98

Thinq

MARCH 3, 2020

The post How to Scale Up Telecom Capacity Amidst the Global Coronavirus Outbreak appeared first on thinQ. With more than 40,000 active cases in 77 countries and counting, the World Health Organization has not yet officially declared the outbreak as a pandemic.

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Government voip Call Center 103

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

TechSee

FEBRUARY 26, 2019

It’s the key to enhancing customer experience in telecoms, right across the board. Leading global groups have already witnessed the awesome power of visual engagement as they discover the secret of enhancing customer experience in telecoms. Technician dispatch drops by around a quarter in the first couple of months.

Customer Experience 95

Customer Experience Telecommunications Contact Center Analytics 95

Spearline

JUNE 24, 2021

The platform proactively monitors customers’ communications channels for connectivity, voice quality, and other telecoms aspects. This ensures that their global telecoms infrastructure is performing to the highest standards and any issues are resolved promptly. About Spearline.

Telecommunications 72

Telecommunications Advertising Technical Support Finance 72

LiveVox

DECEMBER 17, 2020

The post Top Challenges in Telecom appeared first on Livevox. It is ever evolving just as every aspect of the way humans communicate is. Our language, the medium we use to convey a message, our speaking style, even body language is ever-changing. The top […].

Telecommunications 52

Telecommunications Contact Center 52

Spearline

DECEMBER 22, 2019

We are the market leader in global telecoms audio analysis and quality measuring and continue to invest in our Platform to give greater insights into carrier performance. Our customers are in financial, pharmaceutical, travel and retail industries and they need to resolve any telecoms issues before they filter through to their customers.

Education 87

Education Telecommunications Marketing 87

Spearline

NOVEMBER 4, 2020

Throughout this whitepaper, we analyze the approach taken by a number of countries, as well as examining the long term impact of the pandemic on the telecoms industry. We investigate the repercussions that a pandemic such as COVID-19 can have on connection and audio quality rates across a number of countries. DOWNLOAD OUR FREE WHITEPAPER.

Telecommunications 78

Telecommunications Metrics Technology 78

Spearline

MARCH 8, 2022

If you run an international company with toll and toll-free numbers, detecting deficiencies in telecoms networks can present many complexities. To counteract this challenge, international companies across financial services, pharmaceutical, travel, and retail, need to proactively perform number testing to telecoms networks blind spots.

Telecommunications 40

Telecommunications Enterprise Contact Center Engineering 40

Spearline

DECEMBER 15, 2021

18 : Telecoms – Then and now with Ola Budak 35:57 Spearline Podcast Ep. 18 : Telecoms – Then and now with Ola Budak 35:57 30 30 1x Subscribe Listen and subscribe on your favorite app. In the telecoms world, we’ve built in all of these redundancies and self healing network technologies.

Engineering 119

Engineering Technology Wireless Government 119

Jon Arnold

APRIL 2, 2021

Beyond that, there are other categories segmenting the telecoms space - I know, that word seems a bit quaint these days - so this is a great resource for tapping people in the know. I’m happy to say that they included me in the cohort of UC “influencers” - page 14 - along with other colleagues you’ll likely be familiar with.

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Cyara

OCTOBER 5, 2023

Cloud migration, omni-channel usage, greater digitization, increased adoption of voice bots and voice biometrics, along with rapid developments in artificial intelligence (AI) are just a few of the ever growing advancements which are reshaping how organizations like yours are interacting with customers.

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Jon Arnold

APRIL 3, 2020

I was invited to be part of a group of analysts for a Twitter chat event last week on the theme of “the new telecom economy”. This was a live chat, held last Thursday, and just realized I didn’t post about it here. The driving force behind this particular event was Futurithmic, a Nokia portal focused on the impact of technology on our lives.

Technology 73

Technology 73

Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. As a result, there are certain customer experience requirements that have come to the fore and if telecom service providers are lax in meeting them in any way, they face certain business risks. . Do customers think switching Telecom providers is easy? . . .

Customer Experience 52

Customer Experience Management Self service Entertainment 52

NobelBiz

AUGUST 26, 2020

It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. The post What Is DNIS in Telecom and How Does It Work? DNIS stands for Dialed Number Identification Service. By using DNIS, you can enhance call center metrics and first call resolution rates.

First call resolution 59

First call resolution Call Center Metrics 59

The Northridge Group

APRIL 26, 2018

Telecom invoices are very confusing for many consumers. Everyone appreciates the convenience and features that smartphones offer, but understanding charges incurred for voice, data and messaging is another matter. Family plans offer cost savings, but they can also make phone bills more cumbersome and confusing.

Telecommunications 91

Telecommunications Technology Management 91

City Communications

JULY 6, 2020

If you have telecom contracts expiring in the next 6 months, we should talk. Typically telecom contracts are between one and three years in length, with some extending out to the five-year mark. Most of them either auto-renew for a new term at the same price, or they roll over to higher month-to-month rates.

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Spearline

MAY 14, 2021

The table also includes countries whose telecoms infrastructure has been performing extremely well in spite of continued lockdowns and dramatic changes to traditional telecommunications demand patterns. Please note: The audio quality rate scale for Vietnam starts at 3.4. Data as of 03 May 2021.

Telecommunications 52

Telecommunications Accountability Marketing Management 52

Spearline

DECEMBER 18, 2020

With confirmed Covid-19 cases now exceeding 73 million across the globe and with some areas introducing curfews and returning to restricted movements, we continue to monitor the impact of the pandemic on telecoms infrastructure globally. Connection rates in Argentina have improved slightly with an average failure rate of 0.65%.

Telecommunications 52

Telecommunications Management 52

A Better Answer

SEPTEMBER 30, 2020

Businesses, no matter what size, tend to find that they heavily rely on telecom services (telecommunications). While telecom is a big asset in business—often used to make business deals and indirectly bring in more money—it could also greatly affect your company’s financial expenses.

Telecommunications 52

Telecommunications Management 52

LiveVox

JUNE 22, 2022

The post Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge appeared first on Livevox. It is ever-evolving just as every aspect of the way humans communicate is. Our language, the medium we use to convey a message, our speaking style, even body language is ever-changing.

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Big data Telecommunications 52