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Take Your Customer Service from Good to Great

CSM Magazine

We recognize bad customer service right away, it’s like a flashing beacon. We tell all our friends and colleagues about bad customer service, and the story spreads like wildfire. . Ten days later I received a shipment from them, opened the box, and found a set of BBQ tongs. Not an ignition switch, but tongs.

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How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

Automotive 1570
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Top 5 Customer Service & CX Articles for Week of March 18, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. This is Dan’s take on it.

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Three Customer Service Lessons from a World Traveler?

ShepHyken

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it. I booked an international trip for a speaking engagement. What was it? Let’s find out!

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If I Don’t Do It, Who Will?

ShepHyken

He returned to the restaurant, drenched from the rain, to applause from the guests. He said, “I just do what it takes.” That’s a great attitude to have. is right up there with “I just do what it takes.” When someone comes to work for you, whatever their role and responsibility, you hope they are good at it.

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How to Tap into Your Customers’ Hidden Motivations To Gain True Success

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The funny thing is that sometimes that motivation is hidden, even from the customer.

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Are Automation and AI the Same Thing in the Contact Center?

CCNG

However, what the goal should be is determining how you can elevate the customer experience in your contact center utilizing automation, AI, and all resources available to you. Implementation takes time, and change is difficult to manage. This is why we pride ourselves on being from the contact center.