CCNG
AUGUST 16, 2023
In today’s environment, surveys seem to be everywhere. We are sent a survey after nearly every transaction. The mix of transaction and relationship surveys has at times become indistinguishable to customers. Having tools to monitor the number of surveys sent to customers is important.
Nicereply
OCTOBER 3, 2023
Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Why do businesses need specific software for customer satisfaction surveys? To effectively gauge consumer happiness, businesses around the globe are investing in the best customer satisfaction survey tools available.
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Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!
Beyond Philosophy
MARCH 7, 2019
To measure something like customer emotions in your Customer Experience, you need the proper tools. I spend a lot of time thinking about measurement tools. We talked about measurement tools in a recent podcast , and how you can employ them in your Customer Experience. Tool #1: Surveys. Tool #2: Ethnographers.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
delighted
APRIL 12, 2024
Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue.
GetFeedback
MARCH 23, 2019
Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!).
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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43% of survey respondents were using homeworking, with 5% running a pilot scheme or about to set one up. Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively.
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