success-stories 
Cisco - Contact Center
JANUARY 9, 2024
Did you miss some of the great financial services customer success stories Cisco produced in 2023? These stories are a testament to clients achieving their goals with Cisco at their side. The stories… Read more on Cisco Blogs
Callminer
AUGUST 26, 2018
We are happy to share three video success stories from customer's that utilized speech analytics and automated scoring to achieve their overall goals.
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Beyond Philosophy
APRIL 25, 2024
Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories. Our love of stories has to do with attention and memory. However, another reason we like stories is it helps us remember things. A story can help here.
TechSee
JULY 2, 2019
But sometimes, in the midst of the mundane, comes the mind-boggling: crazy, funny or hair-raising B2C customer service success stories that make your day and inspire you to deliver ever-better service. To read more of our out-of-the-box customer service success stories, click here.
Speaker: Christian Jakenfelds, CSM at Planhat
But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue. CSMs can identify and use customer stories, quotes, and referrals to help drive revenue and business growth. The everyday work of the CSM is constantly growing in importance.
Quality Contact Solutions
DECEMBER 19, 2023
By Rich Hamilton, Director of Compliance Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night.
Beyond Philosophy
APRIL 19, 2024
“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Kristi Faltorusso, the VP of Customer Success at ClientSuccess, is joining us to discuss how to avoid ambassador burnout and build brand ambassador programs that stand the test of time. Kristi will share: Horror stories about brand ambassador burnouts – and how you can avoid them.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Speaker: Andrew Decker, Customer Care Manager, VSP
Watch this re-released conversation between Andrew Decker, Customer Care Manager for VSP, and David Hadobas, President and CEO of CCNG, as Andrew shares VSP's success story for improving the recruiting, hiring, and retention process of their front line CSRs.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. All attendees will receive access to exclusive program planning templates.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. How to form a clear strategy to succeed in using AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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