solutions it-software 
CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. Cloud-based software offers significant benefits over On-Premise solutions. Another significant value offered by CCaaS is speed.
ShepHyken
NOVEMBER 28, 2023
I recently bought a software solution. I had no problem installing the software. Despite the quick service, after I followed the instructions, the software still wasn’t working, and the entire process was confusing. The advertising said, “Easy to install and easy to use.” It was half right. They play … effortlessly.
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Lumoa
JANUARY 8, 2024
This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments.
AWS Machine Learning
APRIL 16, 2024
Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
TeamSupport
DECEMBER 8, 2023
As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Choosing the right software is critical to your company's success in this area. Consider the size of your business and your support team.
AWS Machine Learning
APRIL 19, 2024
Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. After you finish importing your data, you are ready to create a solution.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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