Anomaly Squared adds Offshore Call Center Services
AnomalySquared
JULY 21, 2023
Anomaly Squared is proud to now offer offshore call center services to it's already success call center outsourcing services.
services offshore-call-center 
Unlocking Next-Level Customer Service with Gen AI Technology
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
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Who Is Today's Call Center Agent?
CCNG
MAY 11, 2022
Our industry does a nice job of illustrating the functions agents perform inside a call center or from work-at-home. How can we effectively recruit, train, develop, and retain talent if we don't know who we are hiring or why they're applying for a call center job in the first place? Let's jump right in. ?
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Navigating Regulatory Compliance: The Advantage of Call Centers in the USA
Global Response
JANUARY 31, 2024
You’ve decided to outsource customer service to a third-party provider. Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. Now you just have to choose which one—and where.
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The Case for US Call Centers Over Offshoring
Global Response
DECEMBER 21, 2023
As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. Is the investment worth it?
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The Future of Contact Centers is Here
CCNG
MARCH 23, 2021
Over the last 20 years, the Internet has allowed companies to outsource or offshore their contact centers overseas. Customers have poor experiences, which negatively affects the customer's experience: The more mundane the calls, the harder it is for agents to stay focused and engaged. Autonomous contact centers.
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Call Center Security Considerations: Protecting Information in Onshore and Offshore Models
Global Response
OCTOBER 17, 2023
As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. However, is this really the best solution?
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Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
And how do offshore solutions, interpreters, and texting play a role? And what about offshore? The same is true for first call resolution and average handle times. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business?
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The Better BPO Choice: The Philippines or Nearshore Outsourcing?
Outsource Consultants
OCTOBER 13, 2020
In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Meanwhile, nearshore locations across Central and South America, offering ever-improving service and pricing, are closing the gap during the pandemic. .
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CCaaS vs. Traditional Call Centers: Why Cloud-Based Contact Centers Are the Future
Global Response
NOVEMBER 14, 2023
Is your traditional call center still serving your business goals? Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Is a CCaaS solution right for you?
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Which Call Center Model is Right For You?
Global Response
MAY 1, 2023
Inbound, outbound, blended, hybrid—navigating the different types of call center models can require its own dictionary. If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help.
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Domestic Call Center Outsourcing: Pros and Cons
Global Response
APRIL 27, 2023
Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? When it comes to outsourcing, there’s plenty of myths floating around—we’re here with 40+ years of experience in the customer service industry to help you sort out the facts. Enhanced customer service and support.
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Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?
Beyond Philosophy
JULY 13, 2021
Maybe it’s an installer or a tow truck service, or even an entire call center, but whatever or whoever it is, this part of the experience is not under your control. When it didn’t, I called Apple to figure out where it was. Apple asked me if I called FedEx, which was supposed to deliver it.
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Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.
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How Much Does It Cost to Run a Call Center?
Fonolo
APRIL 29, 2021
Call centers have traditionally been seen as unprofitable, and a necessary cost for businesses. However, recent data has shown that creating exceptional customer experiences and providing quality service with a human touch has a direct effect on consumer loyalty and how much they spend. Types of call centers.
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The New BPO Choice: African Countries for Offshore Outsourcing
Outsource Consultants
JANUARY 19, 2023
Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers. One region is catching the eye of companies looking for new offshore options — Africa.
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5 Telemarketing Misconceptions & Why They Aren’t True
Quality Contact Solutions
AUGUST 17, 2022
For example, some people picture agents in offshore call centers with difficult-to-understand accents, while others think of aggressive calls from pushy salespeople. Telemarketing is directly marketing products or services to potential customers via telephone. Outbound Call Center Pricing.
Onshore, offshore, nearshore call centers
Global Response
FEBRUARY 13, 2022
Smartshoring: onshore, offshore, nearshore, and more. It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Onshore call centers pros.
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Call Center Outsourcing Costs Explained
Global Response
DECEMBER 23, 2022
In-house call centers seem like the easiest and most efficient option—but are they cost-effective? When managing an in-house call center, costs can compound and balloon quickly, whereas outsourcing presents a stable, cost-effective option. They’re one of the most basic forms of call centers and often have lower rates.
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The key to helping customers in a market that values empathy
Liveops
OCTOBER 11, 2018
businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs was paramount. customer but often also use the same products and services. When I’m taking calls, it’s a customer-to-customer conversation more than a salesperson-to-customer conversation. When the trend of U.S.
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3 Myths About Call Center Outsourcing Regions
Outsource Consultants
JANUARY 19, 2021
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, the global success of call center outsourcing services, and the emerging economies it helps support, seems to be proof enough.
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Business Process Outsourcing Tips & Resources
Callminer
APRIL 20, 2020
Calling upon other organizations for assistance in handling specific functions within your own company, such as call center operations , can prove incredibly useful if done correctly. Among the specific types of outsourcing companies make use of are the following: Offshore Outsourcing. Onshore Outsourcing.
6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)
Global Response
JULY 23, 2023
In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.
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How to Pick the Right Inbound Call Center Company
Global Response
FEBRUARY 1, 2024
It’s time to call in reinforcements. But which inbound call center company do you choose? Ultimately, you want to partner with a cost-effective call center that aligns with your company values and provides excellent customer service. Understanding inbound call centers First, what is an inbound call center?
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Call Center Statistics You Should Know
Callminer
DECEMBER 17, 2019
Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Call Center Workforce Statistics.
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5 Reasons You Should Outsource Your Call Center to Mexico
Global Response
JUNE 13, 2023
Considering outsourcing your call center to Mexico ? So is a Mexico call center the best solution? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you).
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BPO Outsourcing Trends in 2023: What Should We Expect?
CustomerServ
DECEMBER 16, 2022
BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. call center worker today is $17.00 but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone. Nearshore and offshore growth.
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Upgrade Your Call Center with These 7 Cost-Effective Methods
Fonolo
APRIL 27, 2021
Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. The Contact Center Guide to Managing Spikes in Call Volume.
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How Outsourcing Holds the Key to Mitigating US Labor Shortages
Outsource Consultants
MAY 19, 2021
Is your call center scrambling to staff and find qualified agents? There are numerous reasons why US call centers and businesses in general are struggling to fill their open jobs, such as: COVID health concerns and/or pending vaccinations. Nearshore and Offshore Call Centers are Fully Staffed.
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Don’t Get Caught Without Call Center Support in Q4
Outsource Consultants
JUNE 28, 2021
The Q4 call center staffing crunch is real. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. In short, call center staffing is becoming a game of musical chairs between you and your competitors.
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The Evolution of Call Center BPO Services
Global Response
JANUARY 22, 2024
Maisel expertly working the switchboard in the 1960s or Bob Wiley in What About Bob trying to pull a fast one on Betty, the call center representative, in the 1990s, we can picture the early days of the call center. But as technology advanced, so did the call center.
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The Hiring Game Has Changed: Strategies for Solving Staffing Issues
CCNG
FEBRUARY 1, 2023
While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.
How to hire a call center
Global Response
FEBRUARY 13, 2022
How To Hire a Call Center. Is your in-house team struggling to keep up with customer service calls and inquiries? If so, it might be time to outsource customer service to a dedicated call center. Hiring an outsourced call center can be a major lifesaver—or a major headache, if done poorly.
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The Impact of Help Desk Outsourcing on Customer Satisfaction
Global Response
DECEMBER 21, 2023
Help desk outsourcing isn’t your run-of-the-mill customer service or customer support outsourcing. Whether your product is highly technical or just has a few technical elements, you’ll need help desk support—and managing it in-house or within your standard customer service team can be inefficient. The short answer is: nope!
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What Is “Last Mile Assurance” All About, Anyway?
Cyara
FEBRUARY 22, 2024
Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. A call dropped in the middle of a customer complaint. CX Visibility Bad audio quality.
25 Questions to Ask Before Investing in Call Center Outsourcing
Talkdesk
AUGUST 31, 2020
Call center outsourcing is a hot topic on both ends of the phone – company and customer. From a company’s perspective, call center outsourcing can be attractive for expanding customer communication, but may be nerve-wracking given that it requires giving up some control over their provision of service.
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Nearshore Outsourcing: When Does It Make Sense?
Global Response
APRIL 27, 2023
You’re growing faster than you can manage and service levels are starting to decrease as a result. Your call center needs are very seasonal, but you need to maintain quality even as you scale up and down throughout the year. Do any of the following scenarios sound familiar? Cultural and Linguistic Similarity.
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5 Rules for Driving Down Costs in a Customer-Focused Way
Beyond Philosophy
OCTOBER 8, 2020
Today, we offer you the five rules of reducing costs to help you make it through what we will likely call the COVID-19 Recession. They are looking for one thing they can do, like reducing the call centers or moving the labor force offshore, and other solutions like these. The call center was in meltdown.
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2024 BPO Trends: Growth, Saturation, and a Look Ahead
Outsource Consultants
JANUARY 24, 2024
Imagine top-tier customer service at a fraction of the price – that’s the allure of Africa’s BPO potential. This expansion ensures a wider talent pool while maintaining high service standards. The combination of inflation and rising labor costs further fuels this price surge, especially for customer support functions.
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Types of Contact Centers: Discussed in Detailed
JustCall
MARCH 9, 2023
Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.
Tunisia Call Centers: Are They Right for Your Organization?
Global Response
JUNE 20, 2023
But call centers? Its numerous call centers already serve businesses across the Middle East, Europe and the US. Its numerous call centers already serve businesses across the Middle East, Europe and the US. Golden beaches, ancient cities, beautiful mosaics, friendly locals—Tunisia is known for many things.
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The Caribbean: A Hidden Gem for Nearshore Outsourcing
Outsource Consultants
DECEMBER 13, 2023
While flight options may vary across Caribbean countries, travel times are significantly shorter than those for offshore destinations. Being close to the US and having a long history of tourism has helped Caribbean call centers learn a lot about American culture.
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The Advantages of Using Call Centers in the Philippines
Global Response
JULY 10, 2023
The Philippines may be a popular call center location, but are they the right location for your call center? In addition, with such a long history of call center operations—and a strong reputation—the Philippines remain in-demand for call center outsourcing. Exceptional Customer Service Skills.
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3 Standout Asia-Pacific Countries For Contact Center Outsourcing
Outsource Consultants
SEPTEMBER 5, 2018
We have over 25 years of experience working in the call center outsourcing industry. However, we also want to make sure we’re recommending quality offshore options. For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. Philippines.
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