services implementation 
ProProfs Blog
DECEMBER 22, 2019
But, with the overwhelming consumer demands and customer expectations, you cannot afford to negate the importance of satisfactory customer services. . Another study by Forbes reveals that due to inadequate customer services, many brands are facing more than $75 billion loss per year approximately. What is Proactive Customer Service?
Contact Center Pipeline
MARCH 26, 2020
One of the realities of working in customer service today is that you probably handle a significant amount of customer data on a daily basis. Personally identifiable information (PII) is any piece of data that can be tied back to a person’s identity. Name, address, date of birth, and Social Security number are the data […].
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HelpCrunch
MAY 20, 2020
They decide between brands that invest in their needs and are committed to delivering the best service possible. The post What is Proactive Customer Service and How to Implement It appeared first on HelpCrunch blog. Today customers expect more from companies than ever before.
Nicereply
MARCH 21, 2023
What challenges can Customer Success teams face during the implementation of artificial intelligence? Implementing artificial intelligence (AI) in customer service is a rapidly growing trend, with many businesses seeing the advantages of utilizing technology to provide better customer support.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
NobelBiz
DECEMBER 6, 2022
An excellent customer service strategy sets your call center apart from the competition by giving you an intangible competitive edge that is hard to copy. If your business has great customer service, a customer who feels more confident and trust in the product or service he chose is more likely to tell others about it.
NobelBiz
FEBRUARY 21, 2023
An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. A confident consumer who trusts in their product or service selection will be more likely to promote it to others if they receive excellent customer service from your business.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Learn how offering self-service improves the customer experience.
Speaker: Tom Lewis, CEO of SmartAction
This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service?
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Key takeaways: Step-by-step process for conversational AI self-service implementation. Insights from a contact center leader who’s done it with proven success.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track?
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Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
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