JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails.

Sales 52

Sales CRM Scripts APIs 52

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

JustCall

AUGUST 8, 2023

Artificial Intelligence (AI) has revolutionized eCommerce. – we are more interested to witness the magic of conversational AI in eCommerce. For the uninitiated, conversational AI allows brands to simulate human conversations to instantaneously and meaningfully interact with customers.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. It solves a problem. How do you do this? Businesses need to be aware of customer pain points.

Sales 52

Sales Management Surveys Wait times 52

JustCall

JANUARY 29, 2024

“Which sales dialer is the best for my business? But how does JustCall’s dialer impact your sales? With JustCall, your agents can connect instantly with time-sensitive and high-priority leads, lowering abandonment rates and packing in more deals in minimum time. AI Support: Convoso’s voso.ai What is JustCall Sales Dialer?

Sales 52

Sales Abandon rate APIs CRM 52

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Here are five innovative visual assistance use cases you should consider. Here are five innovative visual assistance use cases you should consider.

Technical Support 191

Technical Support Sales Upselling Technology 191

TechSee

MAY 10, 2021

In the span of only six years, we’ve established ourselves as the market leader in visual assistance, selling to more than 100 Tier-1 leading enterprises worldwide. Our patented Computer Vision technology uses AI and AR to install and fix technical devices like routers and appliances in the most straightforward and cost-effective way.

Sales 109

Sales Enterprise Accountability Engineering 109

JustCall

FEBRUARY 20, 2024

Need a solid sales dialer for cold calling and converting leads? Orum and JustCall provide similar sales dialing features ( auto dialer , lead prioritization, etc.) JustCall’s Sales Dialer offers all the great sales dialing features that Orum’s dialer does (and even more) but at better rates. Look no further.

Sales 52

Sales APIs Scripts Analytics 52

JustCall

MARCH 21, 2024

– Your sales reps stumble over detailed product queries, derailing potential deals. Meanwhile, your support agents frantically search for resolutions to complex issues, testing customer patience. Frustrated customers, missed sales opportunities, and a constant feeling of being overwhelmed. The outcome?

Scripts 59

Scripts First call resolution Engineering Sales 59

JustCall

MAY 5, 2022

Ideally, your sales and customer support reps need real-time assistance. Already embraced by many contact centers, conversation intelligence comes with the AI Agent Assist feature that leverages artificial intelligence to help reps in real-time. What is AI Agent Assist? Used by sales teams.

Sales 52

Sales First call resolution Average Handle Time CRM 52

Callminer

FEBRUARY 23, 2021

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. AI is here to stay. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes.

Call Center 376

Call Center Technology Banking Contact Center 376

JustCall

AUGUST 7, 2023

The concept of using conversational AI for customer service is not an alien one. Whether it’s AI streamlining service operations or AI improving customer experience, the field of customer service has greatly benefitted from this emerging technology. What Is Conversational AI for Customer Service?

Sales 52

Sales Chatbots Self service Accountability 52

JustCall

APRIL 26, 2022

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. Augmented Analytics.

Sales 52

Sales B2B Upselling Chatbots 52

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. As a result, the predictive models that you get out of this aren’t likely going to help your sales team as much as you expect. This is the future of sales! What is Revenue Intelligence?

Sales 52

Sales Coaching Analytics CRM 52

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Create a cohesive community where Millennials can connect and assist each other. trillion in spending — in the United States by 2020.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. AI in Multiexperience. This emerging approach is known as multiexperience (MX). Voice recognition.

Self service 207

Self service Chatbots Enterprise Analytics 207

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

APRIL 26, 2022

The pandemic only deepened these trends, making customers even more demanding – be it in the quality of product, fulfillment cycle time, or customer service experience. This is where AI call center solutions come into the picture. The Paradigm Shift: How AI Has Changed Call Centers Forever?

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

TechSee

MARCH 30, 2021

You turn to the sales team. New thinking is pointing to another area of focus for boosting sales: Customer Service. Contact center agents and field service technicians are probably the best placed salespeople within the organization. But how can Customer Service agents and technicians make the shift to become sellers?

Customer Service 109

Customer Service Upselling Self service Contact Center 109

JustCall

APRIL 9, 2024

TL; DR: Quick look at the top 10 VoIP dialers > JustCall: A powerful software that offers an all-in-one solution with advanced dialing, integrations, and AI functionalities. > Nextiva: It streamlines communication and offers personalized interactions with AI features. Definitely, a power-packed combination.

voip 40

voip Sales Scripts CRM 40

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Playvox

FEBRUARY 29, 2024

Directors and managers of call centers are likely getting questioned by peers in leadership with questions such as, “How are we prepared for Artificial Intelligence (AI)?” A typical customer service call handled by a live agent costs $3.00 of interactions today that are automated using AI. per minute.

Interactive Voice Response 79

Interactive Voice Response Customer Service Contact Center Chatbots 79

JustCall

NOVEMBER 25, 2022

The first thing that comes to people’s minds regarding ‘Sales and Marketing’ is how to increase conversion rates and generate more sales. However, the first step in sales is establishing contact with a prospective client. A prospect is not a sale until they become a customer. HubSpot Sales Dialer.

Sales 52

Sales voip Real estate CRM 52

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. Investing in the post-sale relationship boosts brand loyalty and drives long-term revenues. Product registration process trends.

Self service 207

Self service Sales Customer effort Technology 207

JustCall

APRIL 23, 2024

We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. Quick look at the top 5 predictive dialers JustCall : Powerful and affordable predictive dialer supported by strong AI capabilities and 100+ integration options.

call center software 52

call center software Sales CRM Analytics 52

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 90

Customer Service Chatbots Analytics Big data 90

JustCall

MAY 14, 2024

Whether you have an established remote team or are hiring new agents, streamlining the onboarding process can help reduce training. It can increase engagement, boost productivity, and maximize ROI. If you, too, want to train your agents and create a seamless onboarding process, you are on the right page.

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Inbenta

DECEMBER 21, 2023

To cope with this spike in activity, a number of solutions exist for businesses, including conversational AI — a valuable tool in boosting sales, supporting customer service and improving the overall customer experience. Here are three ways conversational AI can give your business a boost this holiday season.

Chatbots 52

Chatbots Wait times Sales Personalization 52

TechSee

AUGUST 17, 2022

Growth and customer loyalty have historically been product-led. Customers who were happy with a company’s product were loyal for years, unwilling to try alternatives. This shift from product-led to experience-led loyalty was accelerated by the pandemic, in part due to the reliance on remote customer service.

Customer effort 109

Customer effort Wait times Self service Technology 109

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Training new agents has consistently demanded significant time and resources, impacting both operational efficiency and the bottom line.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

Balto

SEPTEMBER 6, 2023

Here’s the hard truth: most sales calls don’t really result in a closed deal. Sales call recording solutions provide you with the insights you need to highlight problems that lead to lost deals and coach your reps more effectively. Customers expect your sales reps to be more empathetic and less “salesly”.

Sales 52

Sales Coaching Best practices Construction 52

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

SmartAction

JUNE 9, 2023

Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Today, conversational AI is everywhere. Table of Contents What is Conversational AI? Examples of Conversational AI How does Conversational AI work?

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

JustCall

AUGUST 8, 2023

Among the transformative technologies making waves in the industry, Conversational AI has emerged as a game-changer. By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52