ChurnZero

NOVEMBER 18, 2021

But in the SaaS world – where users rely on technology to make their life easier – if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Want to Increase Customer Loyalty?

Education 98

Education SaaS Real estate Self service 98

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Leverage Social Media.

SaaS 52

SaaS B2B Self service Analytics 52

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. Self-Service for Timeless Customer Support .

Customer Experience 161

Customer Experience Scripts Self service outsourcing 161

CSM Magazine

APRIL 20, 2022

If you’re running a SaaS business, then customer service is probably one of your top priorities. In this article, we will discuss five tips that will help improve your SaaS customer service process. Follow these tips and you’ll be on your way to delivering excellent customer service! Final Thoughts.

SaaS 52

SaaS Customer Service Wait times Self service 52

JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important?

Self service 52

Self service Chatbots B2B Customer centricity 52

Mindtouch

OCTOBER 12, 2017

The customer site is CAKE software for restaurant management and point of sale , a software-as-a-service (SaaS) product owned by the massive food service conglomerate Sysco. She understood that quickly onboarding new clients with a self-service experience increases renewals and decreases support costs.

Self service 48

Self service SaaS Analytics Sales 48

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Mindtouch

MARCH 14, 2017

Self-service help materials are the most efficient way to achieve customer success, allowing your customers to onboard, train, support, and learn best practices—at their pace. Once a customer is able to self-serve and become an expert user of your product or service, they often become brand promoters, whether they realize it or not.

SaaS 77

SaaS Customer advocacy Self service Best practices 77

Amity

NOVEMBER 27, 2017

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Non-SaaS companies need to look for industry-specific triggers that give a glimpse into the crystal ball of retention.

SaaS 71

SaaS industry standards Upselling Education 71

Cincom

MAY 3, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync by Cincom is a SaaS solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. CPQSync brings the full power to configure products, get pricing and see a quote to your customers in real time.

Self service 52

Self service B2B Finance SaaS 52

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses.

Education 52

Education SaaS Real estate Self service 52

ShepHyken

SEPTEMBER 1, 2017

Self-service support is becoming more and more widely accepted. As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. When I Say Instant, I Mean Instant. There Are Better Ways.

Self service 209

Self service B2B SaaS Enterprise 209

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. This is also the first time SaaS companies have ever been tested in a down market. Q&A Recap.

SaaS 72

SaaS Metrics Surveys Customer retention 72

TeamSupport

JANUARY 11, 2019

Running a SaaS (Software-as-a-Service) company is fun. This can only mean one thing: it’s time to build a SaaS customer service team. Select customer service software for your industry with screen sharing – If there’s one thing a software company knows, it’s that they can use software to solve problems.

SaaS 40

SaaS Customer Service Customer Experience B2C 40

Kayako

JULY 27, 2017

But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume. Use the right support metrics to lift your company’s SaaS model.

Metrics 80

Metrics SaaS Surveys Enterprise 80

ChurnZero

JULY 21, 2020

IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. As relatively new functions, IntelAgree’s Customer Success and Professional Services/Implementation teams found themselves: Losing customer momentum during implementation. Who are they?

SaaS 52

SaaS Self service Best practices Feedback 52

inSided

SEPTEMBER 15, 2022

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable growth that withstands the market. For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like Community, self-service, and more.

SaaS 52

SaaS Self service Marketing 52

aircall

AUGUST 29, 2022

Improve your self-service options. In fact, 86% of customers now expect online self-service options. Plus, self-service frees up your agents’ time for more urgent and high-impact support tickets. Make sure that your self-service strategy gives customers fast and easy access to the information they need.

Call Center 118

Call Center virtual call center call center software Self service 118

Knowmax

JANUARY 30, 2021

Timeline mapping of the SaaS industry.

SaaS 40

SaaS Self service Customer Experience Management 40

Babelforce

DECEMBER 8, 2021

What does “as a Service” Mean? How does IaaS Differ from PaaS and SaaS? IaaS stands for Infrastructure as a Service. To fully get to grips with IaaS, let’s split the acronym into two; “infrastructure” and “as a service”. How does IaaS Differ from SaaS? SaaS now forms the basis of most contact center technologies.

SaaS 52

SaaS APIs Contact Center Self service 52

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service. Delivery of New Features through Reliable Cloud Services.

APIs 107

APIs Self service SaaS Enterprise 107

Spearline

APRIL 10, 2022

This was far from a foolproof system, so a cloud-based SaaS solution was developed by Spearline for multinational organizations to test numbers in almost 80 countries, and growing, around the world. Spearline tests the numbers on your behalf or you can do so directly using the self-service platform.

Contact Center 98

Contact Center Telecommunications SaaS Self service 98

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. And nearly 60% switch companies based on poor customer service.

SaaS 19

SaaS Consulting Consulting Sales 19

inSided

MARCH 26, 2021

It’s been ruling the SaaS world for years. A big part of that growth is a result of increased self-service (customer autonomy) and engagement, ultimately getting more value out of a product. You know all about product-led growth (PLG) already. But there’s a new kid on the block: Community-led growth. And it’s about to take off.

Feedback 98

Feedback B2B SaaS Self service 98

TechSee

MARCH 11, 2024

Conversational AI for CX is not a one-size-fits-all solution, so it’s important that you match your automation, specialization, quality, and professional services needs with a given supplier’s offering. What managed services are looking for? Where are you in your AI journey? What is their AI track record?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Solvvy

JUNE 22, 2022

Gives customers a self-service option. Some people simply prefer self-service. They’d rather avoid a phone call or an email chain and simply access information on their own, without help from a customer service specialist. Solutions like Solvvy meet this demand. Customer feedback.

Chatbots 119

Chatbots Banking Self service Finance 119

SmartKarrot

DECEMBER 29, 2021

If you have looked around for the top SaaS management platforms before, you would know by now that they vary extensively in usage, price ranges, and functionality. On that note, here we have compiled a list of the top 10 SaaS management platforms that you must watch out for in the year 2022. Like what you are reading? contact-form-7].

SaaS 10

SaaS Management Government Analytics 10

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. by 2024 1 , a shift to holistic end-to-end solutions paves a path towards widespread adoption as enterprises seek to expand AI-enabled self-service capabilities over voice, chat, and SMS.

Virtual Agent 56

Virtual Agent Self service Enterprise SaaS 56

3CLogic

MARCH 8, 2023

Even as CX technology advances – from automations to AI – at the end of the day, customers still want one thing: quality, personalized service experiences. Focus on the Human Element of CX It’s clear that today’s customers expect intelligent automation and self-service.

Self service 52

Self service Surveys SaaS Customer Experience 52

Amity

DECEMBER 9, 2016

“It provides rich fodder for ServiceRocket to create content around real problems customers are facing that are barriers to doing their jobs—and it feels great to turn one support ticket response into a scalable self-service resource that will help many." " Stockpile testimonials and NPS ratings. Winning Headline.

Marketing 109

Marketing SaaS Sales Surveys 109

Solvvy

JULY 13, 2022

Customer service automation can help you overcome other customer support challenges. A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90

SmartKarrot

JUNE 17, 2022

By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth? How do you do it?

SaaS 10

SaaS B2B Self service Best practices 10

Nicereply

OCTOBER 12, 2021

Software as a Service (SaaS) and Internet of Things (IoT) technologies are especially suited to understand virtually all aspects of how their products are used. This question is especially important in a SaaS or IoT company. In today’s connected world, we have an unprecedented opportunity to gather and analyze data.

SaaS 118

SaaS Self service CRM Feedback 118

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Describing where to access self-service and customer support tools. Completing profiles.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS 10

SaaS Transportation Feedback Construction 10

Cisco - Contact Center

AUGUST 3, 2020

For example, Virtual Agents for voice and chat are powered by Google Cloud CCAI and provide our customers with new ways of responding to their customers using AI-powered self-service technologies. With the rise of digital interactions, automated self-service has become the preferred method for consumers to interact with a business.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124