Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in. What Is Customer Success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

JivoChat

JUNE 11, 2023

For example, defining what products to sell, how to source them, and establishing processes to keep track of every order, packing, and sending them on time. By having an online store, you can sell the items of your brand products, for example, craftsmanship items, clothes, and accessories. How to Make an Online Store Step by Step 1.

B2B 75

B2B Sales Analytics Marketing 75

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

SaaS 98

SaaS Customer centricity Accountability Education 98

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 207

Management Customer Service Consulting Consulting 207

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Your greatest advocate is your past customer. Besides that, she’s also been featured in Entrepreneur Startups and Selling Power magazines.

Sales 133

Sales Consulting Consulting Coaching 133

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Hassan Alnassir.

Call Center 182

Call Center Management Scripts Coaching 182

JivoChat

MAY 31, 2023

With easy-to-use interfaces, drag-and-drop editors, and customization tools, those platforms have simplified how to make pages. With easy-to-use interfaces, drag-and-drop editors, and customization tools, those platforms have simplified how to make pages. What Is a Website Builder? How Does a Website Builder Work?

Analytics 75

Analytics Engineering Real estate Customer Support 75

Kapta Customer Success

MARCH 11, 2019

It doesn’t matter if you’ve been a key account manager for a decade or two or are new on the job; everyone can improve. To be a successful key account manager well into the future, you need a proven track record of helping your customers grow their accounts through the products and services your company offers.

Coaching 53

Coaching Accountability Management Consulting 53

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182

TeamSupport

NOVEMBER 10, 2020

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.”. This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. value of relationships.

Customer Support 59

Customer Support B2B Coaching Education 59

aircall

OCTOBER 6, 2021

Ensuring that all employees have a clear understanding of your business and their role helps boost productivity and customer satisfaction. Second, they need to know your customers and market positioning more than anyone else. Additionally, employees who feel connected to their jobs are happier and work harder.

Sales 117

Sales Scripts Best practices Feedback 117

CustomerSuccessBox

MARCH 23, 2022

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. In this blog, we will cover the distinctive engagement approaches across onboarding and retention.

SaaS 52

SaaS Accountability Education Enterprise 52

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education, and most positive actions: a desire for change. The same principle applies to customer education.

Education 98

Education SaaS Real estate Self service 98

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. This is a skill that every influential, self-aware leader knows how to do. What metrics do investors care about?

Metrics 98

Metrics Consulting Consulting Best practices 98

Nicereply

MARCH 8, 2023

Customer service vs. customer success. They both affect customer experience, but are they the same thing? Are you utilizing these tools to give your customers a positive customer experience ? Customer service and customer success sound similar, and they do have some similarities.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Netomi

SEPTEMBER 20, 2021

Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Best AI Chatbot for Customer Service: Netomi. . Key features.

Chatbots 126

Chatbots APIs Surveys Analytics 126

CSM Practice

JUNE 4, 2021

How do you know if your customer success team’s initiatives are truly working and which of them are not? Identifying appropriate metrics and key performance indicators (KPIs) from the get-go will help your high touch customer success team work more efficiently because the goals are clear-cut and measurable. .

SaaS 52

SaaS Upselling Metrics CRM 52

Calltools

JUNE 15, 2022

This blog post will help you prepare for your next non-profit dialing campaign and achieve your marketing goals. . Even if you have previously organized telemarketing campaigns, non-profit marketing requires a specific skill set that moves potential donors and supporters through your funnels. . Plan for Your Non-Profit Campaign.

Scripts 52

Scripts CRM Telemarketing Analytics 52

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Still not enough?

SaaS 66

SaaS Metrics Accountability Technical Support 66

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education and most positive action: a desire for change. The same principle applies to customer education.

Education 52

Education SaaS Real estate Self service 52

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Register Now.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

aircall

JUNE 25, 2021

It’s one thing to have a lot of employees and revenue, but it’s another to have operations management that enables optimum efficiency. This article will discuss what operations management is, why it’s important, and how you can apply it to your business. What Is Operations Management? Improving process quality and strategy.

Management 62

Management Education Call Center virtual call center 62

CSM Practice

MAY 10, 2021

Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. .

Sales 52

Sales Education Marketing Accountability 52

CrazyCall

MAY 20, 2019

To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. Learn more about the problems your product sells, and less about your product. I have found this to be very successful in getting people to move to a buying decision.

Sales 123

Sales Coaching Scripts Education 123

JustCall

MARCH 9, 2023

In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. Know What Your Customers Want What do your customers really want? In addition to excellent products and services, your business needs to communicate that it values its customers.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Still not enough?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Still not enough?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Still not enough?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Still not enough?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

JivoChat

JULY 5, 2021

No matter whether you’re selling kitchen goods to consumers or consulting to businesses, the top e-commerce tools include platforms that let you open up shop and close sales. Key features. Easy SEO: Built-in search engine optimization (SEO) features can boost your shop’s rankings and help you reach more customers. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

aircall

JULY 28, 2017

Contrary to what your sales team might be chanting as they uncork that bottle of champagne, a customer’s loyalty isn’t won when they sign up for your service. Relationships can quickly sour if customers fail to see value in your solution, find it too difficult to use, or simply lose interest. Customer onboarding is about the journey.

Outbound sales 97

Outbound sales Abandon Call Construction Sales 97

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

Coaching 56

Coaching Upselling Accountability Sales 56

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Customers remember negative experiences more than positive ones . – Sally Gronow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. WHY adopt a Customer Success model?

SaaS 54

SaaS Metrics Accountability Technical Support 54

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. a call from a VIP customer might go directly to their account manager). Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52