ShepHyken

OCTOBER 2, 2023

It can be beneficial as it allows companies to provide 24/7 support and access to properly trained professionals, even if they are not direct employees of the company. You make it a community when you can facilitate the right environment and office structure. They want to be a part of a mission. They want to be part of a goal.

Customer Support 196

Customer Support outsourcing Upselling Customer retention 196

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Best practices 115

Best practices SaaS B2B Marketing 115

Call Center Weekly

MAY 1, 2019

Community Building Online support communities are nothing new; they originally promised to reduce support costs by relying on customers to help each-other. Ubiquiti Networks' community-driven success demonstrates the full potential of customer communities.

Contact Center 256

Contact Center Technical Support Feedback Engineering 256

CCNG

SEPTEMBER 13, 2023

Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Below are some of the highlights shared at the event as provided by a CCNG member in attendance.

CCNG 195

CCNG Contact Center Interactive Voice Response Education 195

Nicereply

SEPTEMBER 29, 2022

Customer service communities give you more than you could be expected. If so, there’s something to definitely be said about the importance of being part of one or multiple communities. Luckily, there are some magnificent ones out there catering to customer service professionals. Look at our list of the top groups.

Customer Service 98

Customer Service Best practices Education call center professionals 98

Bill Quiseng

JUNE 28, 2023

This shift produces a culture that permeates into people’s personal lives, at home, and in the community,” says DiJulius. Whether healthcare professionals know it or not, patients seek the best emotional value in their experience, not just a remedy to their physical ailments. And let’s make healthcare professionals be GREAT out there!

Healthcare 165

Healthcare Customer Service Personalization Customer Experience 165

Working Solutions

MARCH 12, 2024

When talking about professional development and community building, CCWomen stands out as a trailblazer, setting the standard for empowerment, inclusivity, and support in the customer contact industry.

outsourcing 52

outsourcing Call Center 52

CX Accelerator

MARCH 9, 2020

Having spent the first six years of my professional career working with some of my closest friends in a tight-knit office where my work was well-respected, I got comfortable. In hindsight, I wish I’d had the support of a community like CX Accelerator to lean on back then, but here are three things I now know. 1) I wasn’t an idiot.

Advertising 182

Advertising Contact Center Management Customer Experience 182

CX Accelerator

MARCH 9, 2020

Having spent the first six years of my professional career working with some of my closest friends in a tight-knit office where my work was well-respected, I got comfortable. In hindsight, I wish I’d had the support of a community like CX Accelerator to lean on back then, but here are three things I now know. 1) I wasn’t an idiot.

Advertising 182

Advertising Contact Center Management Customer Experience 182

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Best practices 98

Best practices SaaS B2B Consulting 98

CX Accelerator

MARCH 16, 2020

Written by Jeremy Watkin and Community Dear contact center agent: What if I told you that if you come to work for us you can do the exact same job as you’re doing now but we’ll instead call you a customer service hero, guru, rockstar, or ninja? This led to a discussion in the CX Accelerator community about the best name for such a role.

Contact Center 228

Contact Center Personalization Engineering Customer Service 228

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

Beyond Philosophy

FEBRUARY 3, 2020

For example, if I were to tell you Forrester, a global research company, predicted that 1 in 4 Customer Experience professionals would lose their jobs this year, does that sound like good news? Now, let’s pretend that I told you Forrester predicted that 3 out of 4 Customer Experience professionals would keep their jobs this year.

Marketing 327

Marketing Consulting Consulting Customer Experience 327

CSM Magazine

APRIL 15, 2024

The Growth of Fully Furnished Flats Furnished apartments, also known as serviced apartments or temporary housing, have been quite popular in the last few years, meeting the demands of many different types of people, such as business travelers, professionals moving, and vacationers looking for short-term leases.

Personalization 52

Personalization 52

Cisco - Contact Center

NOVEMBER 9, 2023

Cisco’s advocacy community, Cisco Insider Advocates , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn… Read more on Cisco Blogs

Personalization 79

Personalization Customer advocacy Marketing 79

ShepHyken

JANUARY 18, 2021

Celebrating Tony Hsieh’s Contribution to CX by Jeremy Watkin and Community. (CX In this article, I’ll share some of the words from members of our community as a way of celebrating his life. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 311

Customer Service B2B Journey mapping Chatbots 311

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. ” His articles have appeared in numerous professional journals, and he has appeared live on ABC News and Fox Business.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Cisco - Contact Center

MARCH 6, 2024

Cisco’s advocacy community, Cisco Insider , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn from top e… Read more on Cisco Blogs

Technology 52

Technology Personalization Marketing 52

ShepHyken

APRIL 28, 2023

They establish a common understanding of how to treat customers and handle specific situations, which is helpful not only for training new hires but for guiding customer service professionals in their day-to-day. Because of this, it’s important to hire customer service professionals who embody those traits.

Customer Service 161

Customer Service Accountability Self service Customer Support 161

ShepHyken

OCTOBER 27, 2023

Flexible workspaces offer various benefits to various work professionals, such as cost savings, increased productivity, and a dynamic, collaborative environment to flourish; it’s like having your cake and eating it, too, with a side of lightning-fast WiFi.

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. link] As CX professionals, shouldn’t it be our aspiration to build a customer-centric culture in our organizations?

Customer centricity 281

Customer centricity Personalization Customer Experience 281

Certified Languages International

MARCH 20, 2024

She was raised to speak English but made it her mission to learn the languages of her neighbors in her community of immigrants. Bagnato also aided her community as a cultural liaison. She inspires us with her love for her community. She spoke English, Yiddish, Ukrainian, Polish, Russian, German, and Italian.

Government 52

Government Personalization Education 52

BlueOcean

APRIL 16, 2024

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Cisco - Contact Center

FEBRUARY 27, 2023

I have not always ‘felt’ like a security professional. It took exposure and a diverse community to begin to feel like I belonged here, and it was groups like Women in Cybersecurity (WiCyS) that led me… Read more on Cisco Blogs

98

98

ShepHyken

JULY 26, 2021

Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

Cisco - Contact Center

JANUARY 29, 2024

Since its launch in 2014, Cisco DevNet has been more than just a platform for developers and IT professionals. It has been a thriving community of like-minded individuals driven by their passion for… Read more on Cisco Blogs

52

52

24-7 InTouch

MAY 23, 2023

TSPA works to create and foster a global community of trust and safety professionals, collaborating with them to build a community of practice, and providing support as they do the challenging work of keeping online platforms safe.

Entertainment 52

Entertainment Healthcare Banking Education 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B CRM Enterprise Upselling 91

Fonolo

NOVEMBER 8, 2022

High call volumes are three words that can strike fear into the heart of any call center professional. Develop and Support Online Communities. Online communities are a serious undertaking, but they can do wonders for building brand loyalty. How does an online community help with call center demand, you ask?

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

OctopusTech

MARCH 19, 2024

While deciding on how to build a website, you can opt to recruit individual freelancers or engage professional web development companies. It must be said that freelancers are undeniably cost-effective, but choosing to go with a professional web development consultant will undoubtedly be more rewarding in the future.

Consulting 62

Consulting Consulting Engineering Best practices 62

Certified Languages International

JANUARY 29, 2024

Providing high-quality Spanish interpretation services is critical for organizations across industries to serve limited English proficient (LEP) Hispanic and Latino communities effectively. Learn how to better serve your Spanish-speaking community with CLI. What Are Spanish Interpreter Services?

Banking 40

Banking Healthcare Best practices Education 40

VirtualPBX

DECEMBER 21, 2023

And adding an extra layer of excitement, our Snap Recordings promotion offers professionally recorded messages to elevate your brand’s voice. Seize these opportunities, upgrade now, and step into a new era of communication excellence with us! Upgrade today and experience the difference.

Interactive Voice Response 104

Interactive Voice Response Analytics Enterprise Metrics 104

24-7 InTouch

JANUARY 9, 2024

We listen to our team members and know it is connection to community and opportunity that drives them, and our data shows that these initiatives have contributed to a high retention rate with our employees.”

Technology 64

Technology Personalization Customer Experience Management 64

CSM Magazine

MARCH 25, 2024

The Ethos of Customer Service Customer service professionals understand that maintain a positive relationship with customers is essential. Stay Professional : Maintain a professional demeanor and use a script if available to ensure the message is conveyed correctly. Here we explore this complex issue.

Scripts 52

Scripts Call Center Contact Center Customer Service 52

Liveops

OCTOBER 11, 2018

In fact, having the right team of professionals onshore to support customer care operations is a powerful driver of customer experience, which is becoming the key differentiator among brands. including from rural communities where employment options are limited, but language and cultural knowledge are second nature.

Marketing 315

Marketing Virtual Agent Customer Care Call Center 315