Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

LiveVox

FEBRUARY 11, 2021

We spoke with LiveVox Senior Product Manager Erwin De Vera about the elements of great ticketing software. The post LiveVox Features in Focus: Integrated Ticketing Q&A with Sr. The post LiveVox Features in Focus: Integrated Ticketing Q&A with Sr. Product Manager Erwin de Vera appeared first on Livevox.

Management 52

Management Customer Service 52

SharpenCX

SEPTEMBER 10, 2018

The post Why you should treat customer service as a feature of your product appeared first on Sharpen Contact Center Software. Customer service is fundamental to the lifetime value of a customer, and your agents play the leading role in determining if your customers become company cheerleaders or bee-line for the exit.

Contact center software 59

Contact center software Customer Service Contact Center Customer Experience 59

Beyond Philosophy

JUNE 15, 2023

These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. For me, a brand is a construct in my mind, not the products and their features. Brands have personalities.

Banking 363

Banking Construction Accountability Advertising 363

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

Customer emotions 221

Customer emotions Marketing Customer Experience Management 221

Steve DiGioia

MAY 23, 2022

Feature neighborhood leaders in your marketing and in-store promotions. If your business caters to tourists, feature foods or products from your fellow local businesses. Don’t be known as trying to sell to the group but become known as a local business that can solve problems with your product or service.

Personalization 361

Personalization Marketing Customer Service 361

Amity

APRIL 8, 2014

As Customer Success continues to be a hot topic within many organizations, it is becoming more apparent that defining the role of Customer Success within the product development process is very critical. And then there is the issue is capturing the level of detail needed by Product Management. What is the outcome? What is the outcome?

Management 48

Management SaaS 48

SmartKarrot

MARCH 10, 2022

One of the trickiest situations for any customer support team of a SaaS company can be a ‘product feature request’. A product feature request is a condition where a customer, instead of telling their problem starts suggesting some features that your SaaS product should have. Like what you are reading?

Management 10

Management SaaS Feedback Customer Support 10

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. We know Apple’s global.

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years. Lately, the level of sophistication and the sheer number of models in production is increasing exponentially. These are essential for monitoring data and model quality, as well as feature attributions.

Best practices 115

Best practices Engineering Scripts Analytics 115

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Customer Service Life

DECEMBER 20, 2023

It’s not until they are slowly beaten down by product limitations, silly policies, and unapproachable leaders that they resort to the dreaded “no.” As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Customer service professionals are hired and wired to find solutions for customers.

Upselling 83

Upselling Contact Center Engineering Banking 83

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – March 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Surveys 83

Surveys Feedback Management Personalization 83

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR).

voip 105

voip Interactive Voice Response Contact Center Call Center 105

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. This helps businesses validate the market demand and profitability of their product/feature before diving into the development process. . What products do you like to buy from a [competitor name]?

Marketing 145

Marketing Surveys Feedback Education 145

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain companies try to post these features by announcing them on their blog, but before long, it becomes outdated. contact-form-7].

B2B 10

B2B SaaS Education Upselling 10

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). This feature improves clarity and accessibility, letting you give customers more context and direction.

SaaS 52

SaaS Education Contact Center Customer Support 52

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth.

Enterprise 112

Enterprise Best practices Feedback Education 112

OctopusTech

APRIL 24, 2024

It comes with features that simplify selling online, like eating pie. Basic Shopify Plan Features included: And this – the starter pack. These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. Store design is simple, and what is complex is selling.

Technical Support 62

Technical Support Management 62

SmartKarrot

MARCH 30, 2022

SmartKarrot’s latest product feature sets the foundation to manage extended and complex organizational structures and distribution with multi-product capabilities. With the multi-product architecture, CSMs (Customer Success Managers) and leaders can view and add multiple products. Upsell/ Cross-Sell Scenarios.

Enterprise 10

Enterprise Upselling Automotive Accountability 10

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift!

Accountability 52

Accountability Management 52

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! The post Product News – January 2024 appeared first on Lumoa. Let’s get started!

Feedback 83

Feedback 83

JustCall

MARCH 21, 2024

– Your sales reps stumble over detailed product queries, derailing potential deals. Here’s everything you get with this feature: FAQ hub: A centralized repository where agents can quickly find answers to frequently asked questions. For sales teams, this means: Instant product expertise: No more scrambling for product details.

Scripts 59

Scripts First call resolution Engineering Sales 59

VirtualPBX

OCTOBER 11, 2023

Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools. Companies can access all the features they need and add new users without disrupting day-to-day tasks and customer service lines.

voip 104

voip Accountability Customer retention Technology 104

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores.

APIs 106

APIs Construction Chatbots Accountability 106

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Accountability 107

Accountability Government Engineering Scripts 107

CSM Magazine

APRIL 9, 2024

With robust features like call recording, monitoring, and analytics, these systems afford remote support agents deep insights into client interactions. CallRail : A powerful pay per call tracking software offering features like call recording and call routing, making it beneficial for SEO purposes.

Customer Support 64

Customer Support Analytics Quality management Management 64

AWS Machine Learning

APRIL 5, 2024

It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service. You can access the bulk analysis feature either via the Amazon Rekognition console or by calling the APIs directly using the AWS CLI and the AWS SDKs. Shipra Kanoria is a Principal Product Manager at AWS.

APIs 107

APIs Advertising Enterprise Technology 107

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. This could mean adding features that enhance usability or reworking user interfaces to be more intuitive.

SaaS 52

SaaS Customer Experience Construction Analytics 52

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services. Hold queues and smart call routing play a pivotal role.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

kommunicate

JULY 6, 2023

We launched the Campaign Messaging feature that has been in the works for quite some time now. More details about our major product updates here: 1. Campaign Messaging feature : The campaign messaging [.] The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 98

Customer Support 98

NobelBiz

NOVEMBER 20, 2023

Moreover, its professional features, such as call forwarding, auto-attendant, and customizable greetings, contribute to a seamless and positive customer service experience, reflecting your brand’s personality. This feature also facilitates effective management of your company’s call routing.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

VirtualPBX

JUNE 21, 2023

By leveraging VirtualPBX’s features such as cloud-based phone systems and virtual extensions, you can effectively reduce rent and utility costs associated with maintaining a traditional office space. Furthermore, embracing remote work promotes work-life balance, boosts employee morale, and increases productivity.

voip 98

voip Call Logging Telecommunications Morale 98

TeamSupport

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52