aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. I can say with confidence that I made the right call by joining Aircall after this Hackathon. Many people experience hearing loss in different severities, meaning that their personal experience is suboptimal during a phone call (e.g.,

Engineering 124

Engineering Surveys Personalization Management 124

3CLogic

APRIL 10, 2024

With 48% of consumers stating they believe the lack of human interaction will negatively affect the service quality, and 54% of customers preferring to solve issues over the phone , offering seamless voice interactions is crucial for any leading contact center organization. This is sometimes easier said than done.

Management 64

Management Call Logging CRM Call flow 64

VirtualPBX

OCTOBER 1, 2022

For many professionals and larger businesses, fielding over 20 business calls in a day is an easy task. There is a solution to helping you field more calls. A phone menu for small business is your answer to routing calls efficiently and effectively. What is a Phone Menu? Importance of a Phone Menu.

voip 98

voip Wait times Customer Experience Personalization 98

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

AWS Machine Learning

APRIL 18, 2024

You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call. Meeting recording – The audio is (optionally) stored for you, so you can replay important sections on the meeting later. You can customize these prompts as well.

APIs 109

APIs Accountability Analytics Entertainment 109

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

Contact Center 52

Contact Center Customer Service Marketing Technology 52

VirtualPBX

MARCH 28, 2023

This means that customers must opt-in to receive messages, and businesses must keep records of this consent. Meet Our New Business Phone Plans Earlier today, VirtualPBX released new business phone plans , providing businesses with voice and texting options perfectly suited for their needs.

Banking 98

Banking Management Customer Service 98

Hodusoft

MAY 18, 2022

What is a PBX Phone System and How Does it Work for Hotels. A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. PBX phone system has become a beneficial asset for hotels as it facilitates seamless internal and external communication.

Call Logging 97

Call Logging voip Management Feedback 97

Blueship Call Center

AUGUST 1, 2023

Outsourcing your phone answering services is one approach to make sure that your clients and customers are happy with the level of service they are getting. By using outsourced answering services , you can focus on other areas of operating your business instead of being distracted by incoming calls.

Answering services 70

Answering services outsourcing Call Center Wait times 70

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

VirtualPBX

JUNE 21, 2023

6 Ways VirtualPBX Can Lower Your Business’s Operating Costs Cost-effective Call Plans : VirtualPBX offers a range of flexible and cost-effective plans that are tailored to suit your business’s specific needs. Furthermore, embracing remote work promotes work-life balance, boosts employee morale, and increases productivity.

voip 98

voip Call Logging Telecommunications Morale 98

Calltools

FEBRUARY 22, 2023

After-call work (ACW) includes all of the actions that your agents must perform after ending a phone call. Contact centers looking to streamline their processes and enhance productivity must consider ways to reduce ACW time. What Makes Up After-Call Work (ACW) Time? Creating and sharing templates is simple.

Contact Center 94

Contact Center CRM Call Center Management 94

Fonolo

SEPTEMBER 7, 2021

When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. With all that said, writing a strong call center IVR script doesn’t need to feel like a mountainous task. What is Call Routing in a Contact Center?

Interactive Voice Response 158

Interactive Voice Response Scripts Call Center Abandon rate 158

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Calltools

DECEMBER 27, 2023

Call recording is one of the more beneficial tools for instructing agents in best calling practices. It allows you to identify areas that need improvement from your call center staff. Call recording can be controversial, so it should meet ethical standards for agents and customers.

Best practices 52

Best practices Call Center Healthcare Wait times 52

VirtualPBX

MARCH 7, 2024

When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 59

voip Telecommunications Wireless CRM 59

Fonolo

MARCH 16, 2023

Your contact center may run like clockwork, with engaged agents answering calls quickly, solving problems, and creating satisfied customers in record time. Offering customers a call-back respects their time and keeps them off hold. AHT includes hold time, call transfers, and after call work, too. KPIs matter.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

VirtualPBX

JANUARY 19, 2022

Introducing the new VirtualPBX business phone plans , Flex and Pro. With these new business phone plans, we made a point to supply our customers with a more straightforward way of transitioning their business to the next level of success.” The post New VirtualPBX Business Phone Plans appeared first on VirtualPBX.

Call flow 98

Call flow CRM Self service Enterprise 98

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

VirtualPBX

JULY 7, 2022

VirtualPBX, an award-winning business VoIP service provider, is excited to announce a new cost-effective plan and price reductions to its 2022 Business Phone Plans. If you have a need for our Web Phone or to forward calls to a cell phone or landline, then this plan is perfect for you! The Value of Our New Starter Plan.

voip 98

voip Call Logging Call flow APIs 98

Hodusoft

JULY 13, 2022

As per the Hosting Tribunal report, an estimated 61% of businesses have switched from traditional phone systems to VoIP solutions. An IP PBX system stands for Internet Protocol Private Branch Exchange and is referred to as a communication device that offers voice connectivity to a desk or landline phone within a premise.

Real estate 105

Real estate voip Interactive Voice Response Finance 105

Hodusoft

JUNE 1, 2022

Leverage Auto Dialer Software to Boost Call Connect Rate Most businesses make calls to prospective customers as a strategic part of their operations. In every call center and contact center software auto dialer software outbound feature helps to dial out a set of contacts automatically.

Telemarketing 111

Telemarketing Call Center Contact center software call center software 111

Call Experts

MAY 26, 2022

Have you ever wondered how call screening can increase your efficiency? You might have heard of caller-ID , but what is call screening exactly? Call screening can be an effective tool for large and small businesses. . In the past, answering machines were the norm for businesses that received many calls. .

voip 98

voip Call Center Contact Center outsourcing 98

TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. According to Business News Daily , over one-third of businesses use a VoIP phone system today. Discover if a VoIP phone line is right for your business and how our team at TeleDirect uses this technology to enhance customer service.

voip 62

voip Wireless call center solutions Call Center 62

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers.

Call Logging 89

Call Logging CRM Sales Marketing 89

Revation Systems

FEBRUARY 21, 2024

These critical transfers can be high-risk, so Banner invests in technology to support what Charles Larsen, a RN Senior Director, Transfer Services at Banner, calls “life-on-the-line types of situations.” He said, “We’d have to flip over to desk phones and it wouldn’t call-route.” That’s been a big win for us.”

Healthcare 62

Healthcare voip Technology Sales 62

VirtualPBX

MARCH 7, 2024

When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 52

voip Telecommunications Wireless CRM 52

Hodusoft

JANUARY 11, 2022

Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. Fortunately, things are a little easier in a contact center, since only a few of the software can boost productivity and maximize revenue.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

Spearline

JULY 12, 2022

An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. … Poor voice quality can lead to misunderstandings, stress and, sometimes, calls being abandoned completely. Sorry, what was that?’, ‘Can you repeat that?’…

Telecommunications 98

Telecommunications Engineering Interactive Voice Response voip 98

VirtualPBX

MARCH 3, 2022

When creating the new 2022 Business Phone Plans, we realized Flex and Pro rolled off the tongue, but Custom just felt ho-hum. The experience of the Premier Plan is like no other and is the perfect product service for enterprises, call centers, and call flows. Want Call Recording ? Want Call Recording ?

Call flow 98

Call flow CRM Enterprise Call Center 98

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

JustCall

MARCH 9, 2023

Providing delightful customer service is as necessary as the quality of your services or products. The call center solution and CRM integration help your sales team work better, faster, and more effectively, guaranteeing improved customer service quality. Depending on the expertise, language spoken, particular products, etc.,

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Only the products with the highest scores become Category Leaders. The global call center market size amounted to 339.4

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

JustCall

MAY 26, 2022

JustCall is a cloud phone system for sales and support teams. Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. How it works?

CRM 98

CRM APIs Sales Technology 98

aircall

MARCH 29, 2021

In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. . How can you leverage call recordings to improve the customer experience ?

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

3CLogic

DECEMBER 1, 2022

While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes. The human touch provided by a phone call is something we can’t replace, no matter the speed of our internet connection or the slickness of our devices.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52