CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry. In B2B SaaS, what does time to value mean? Why isn’t the TTV metric used widely in SaaS?

SaaS 52

SaaS Metrics B2B Enterprise 52

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? B2B commerce has been booming, which has made the industry lucrative enough for new players.

B2B 52

B2B Sales B2C SaaS 52

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Rajiv Sharma , VP of Sales and Customer Success, Hiver. Sales team.

SaaS 66

SaaS B2B Education Metrics 66

aircall

AUGUST 1, 2018

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. The purpose of this list is to entertain and motivate as much as it is to educate. Sales is a study in motivational psychology. A personal win.

Sales 82

Sales Entertainment B2B SaaS 82

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS.

Education 52

Education Upselling Consulting Consulting 52

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios. Shorter sales cycles.

Sales 52

Sales Benchmark B2B SaaS 52

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

CustomerSuccessBox

JUNE 1, 2021

Account managers, Product Managers but also Industry consultants and sales representatives who can actually be competent Customer Success Managers for your organization. Sales Managers. Sales on other hand are the first person to interact with the customer. Industry Consultants.

Management 52

Management Consulting Consulting B2B 52

aircall

OCTOBER 6, 2022

Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. Anna Núñez, Iberia & LATAM Sales Manager at Aircall, adds: “We already had a small technology hub. MADRID, October 6th, 2022.

Marketing 62

Marketing SaaS Education CRM 62

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. The Experience Management Summit (X4).

SaaS 52

SaaS Education Best practices Marketing 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Personalizing dashboard interfaces. Why Optimizing Your SaaS Onboarding Matters.

Journey mapping 95

Journey mapping SaaS Upselling Enterprise 95

Education Services Group

MAY 6, 2021

I previously worked for a company that sold commercial and industrial construction analytical reports and planning capabilities to large corporations and contractors. In our business model, revenue events occurred at the initial sale, then at renewals time each year. Everyone loves the sales team.

Accountability 92

Accountability Construction SaaS Sales 92

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. Not that the [sales] commission is delayed until deployment or renewal.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Not to go deep into my personal story, but how I got into management was I was a principal, individual contributor at a software company. Seek to understand that.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

Nicereply

FEBRUARY 22, 2023

After burning out from working service industry and retail jobs, I needed a change. There, I excelled in fixing every receipt printer, mobile Point of Sale iPad, and cash register on the sales floor. They took the time to onboard me to the world of SaaS and technical / customer support.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

ChurnZero

AUGUST 21, 2020

Given the world’s current state of affairs, I think we feel this on a much deeper level than before both professionally and personally. So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. Yes, as in: what’s the future?!?

Chief Customer Officer 84

Chief Customer Officer SaaS Sales Marketing 84

JustCall

NOVEMBER 25, 2022

Their rapid innovation, deep vertical expertise, and worldwide footprint reflect their dedication to ensuring that organizations around the world can deliver better customer experiences across any industry and through every channel, resulting in higher customer satisfaction and faster business outcomes. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. 1.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Begins in pre-sales to help ensure success factors are established during the sales process.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

C Space

JULY 15, 2021

Prior, she had been President of the C Space business in North America for 4 years and spent a decade spearheading the company’s sales and marketing efforts. companies, Comparably has become one of the most used SaaS solutions for employer branding and trusted third party sites for salary and workplace culture data.

SaaS 52

SaaS Education Consulting Consulting 52

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. We asked Customer Success experts to share their industry predictions for the year ahead. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. They provide B2B SaaS solutions for brands and manufacturers globally. Introducing our Experts.

B2B 98

B2B B2C SaaS Technical Support 98

SmartKarrot

NOVEMBER 23, 2020

This individual is supposed to aid the Finance and Sales unit, in addition to revising and reporting renewal opportunities. Additionally, if you are having some previous experience either in the departments of sales administration and customer service, that assures you to walk through the long run. Soft Skills.

SaaS 10

SaaS B2B Management Finance 10

Amity

APRIL 25, 2016

Director of Customer Success Education - CSM Practice. Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management. Follow her weekly blog posts on Customer Success best practices.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations.

B2C 0

B2C SaaS Accountability B2B 0

Education Services Group

JULY 5, 2022

On the other end of the spectrum, there were the teams of folks from the startup or SaaS space, where CS isn’t just a buzzword and key stakeholders all know its value ( sounds like a dream, doesn’t it?!). Marketing, Product, Sales, and Customer Success, all sat at the same table with the customer experience at the forefront.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy.

B2C 97

B2C Upselling B2B Accountability 97

SmartKarrot

JULY 26, 2022

To write a SaaS case study, you must remember certain pointers. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results. How to Write a SaaS Case Study. What was the industry- education, technology, oil and gas, health, eCommerce, etc.

SaaS 10

SaaS B2B Feedback Education 10

JustCall

APRIL 12, 2023

This section will enable you to make the most optimal choice based on your personalized business requirements. of reviews belonging to the said segment Clearly, the JustCall reviews show that it has won over customers across segments and industries with its suite of features and offerings. of reviews belonging to the said segment 4.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. 1.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Begins in pre-sales to help ensure success factors are established during the sales process.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Totango

DECEMBER 3, 2020

Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. Why are these bonus structure characteristics becoming the norm across the industry? As such, net retention is a common indicator of a successful CS team. .

Upselling 64

Upselling Accountability Enterprise Metrics 64

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. A SaaS product is an online software that users with a license have access to.

SaaS 11

SaaS Management Metrics B2B 11

CustomerSuccessBox

DECEMBER 1, 2021

Intelligent onboarding automation: Speeds up the process of onboarding new customers, regardless of the industry It dematerializes the corresponding workflows and Reduces latency between touchpoints throughout the customer journey. CRM provides access to pre-sales and sales data. Thus optimize renewal rates and your bottom line.

CRM 52

CRM Accountability B2B SaaS 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? It’s like extending a personal guide to your customers—one who is there to support them every step of the way. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Mindtouch

OCTOBER 23, 2017

According to major industry research firms (Gartner, Forrester, etc.), Most businesses have built distributed sales networks that were once their greatest strength but have become a major weakness. Today, these distributed sales networks prevent companies from connecting directly with own customers. Indirect Engagement Models.

Self service 65

Self service Upselling SaaS Customer Support 65