Fonolo

FEBRUARY 19, 2019

But having an occasional newsroom-like urgency is a great rush. Talking about big product launches and acquisitions has always been a big part of the blog. These posts are always an extra challenge because we want to react to news quickly, so it can throw off our “editorial calendar.” The Top Contact Center Acquisitions of the Last 6 Months.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

LiveChat

JANUARY 14, 2020

CES2020 #SamsungCES2020 pic.twitter.com/YzwgZN1Lgw — Samsung US Newsroom (@SamsungNewsUS) January 7, 2020. Meet #Ballie , Samsung’s human-centric vision of robots that takes personalized care to the next level. The small rolling robot, “understands you, supports you, and reacts to your needs.” It would be situated at the foot of Mt.

Automotive 28

Automotive Technology Coaching Personalization 28

AWS Machine Learning

OCTOBER 26, 2022

With the help of Amazon SageMaker, Smartocto BV provides content analytics driven by ML to 350 newsrooms and media companies around the world. “As Smartocto BV.

Engineering 96

Engineering Construction Real estate Healthcare 96

Uniphore

JANUARY 19, 2022

White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo. Get a Demo. Conversational AI Platform. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation.

Analytics 10

Analytics Enterprise Personalization Customer Experience 10

C Space

APRIL 9, 2020

Bucking the current media industry downturn, newspaper and magazine publisher Hearst Corporation has told its newsrooms there will be no layoffs, no furloughs and no pay cuts during the course of coronavirus coverage. Snap says over 40 percent of Gen Z in the US has tuned in to the content.

Entertainment 52

Entertainment Banking Airlines Construction 52

Natalie Petouhof

FEBRUARY 24, 2016

If you want more information, visit the Retail Newsroom , The Windows for Your Business Blog , and The Dynamics Blog. MyPOV: I Love to shop and I love technology. So this is gonna be a great year!

Personalization 40

Personalization Entertainment Marketing Sales 40

Cisco - Contact Center

MARCH 5, 2024

Today, I am thrilled to share exciting changes to Cisco’s Executive Leadership Team that are designed to accelerate our innovation, drive greater simplicity, and double-down on our growth e… Read more on Cisco Blogs

98

98

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share.

SaaS 52

SaaS Education Contact Center Customer Support 52

IdeasUnlimited

APRIL 1, 2024

IdeasUnlimited Philippines’ annual event, “LIMITLESS: A Night of Gratitude and Glamour,” held on February 4, 2024, was a masterclass in celebration and appreciation.

Entertainment 52

Entertainment Personalization Management 52

Inbenta

DECEMBER 21, 2023

DALLAS – August 8, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance. (..)

Chatbots 52

Chatbots Scripts Enterprise Customer Experience 52

Inbenta

DECEMBER 21, 2023

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences DALLAS – August 15, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s (..)

Self service 52

Self service Chatbots Marketing Customer Experience 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

Banking 52

Banking Enterprise Technology Customer Experience 52

ppt solutions

FEBRUARY 1, 2022

TULSA, OKLAHOMA, FEBRUARY 1, 2022 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the appointment of industry veteran, Brandon Ackert as vice president of channel development. Ackert brings with him over 15 years of industry and.

Customer Experience 98

Customer Experience 98

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product.

Banking 52

Banking B2B Enterprise SaaS 52

ppt solutions

NOVEMBER 17, 2021

TULSA, OKLAHOMA, November 18, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Jolynn Antonacci as vice president of marketing. In this role, Antonacci will oversee PPT Solutions’ messaging, branding and go-to-market.

Marketing 98

Marketing Customer Experience 98

Inbenta

AUGUST 18, 2023

DALLAS – August 8, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance. (..)

Chatbots 52

Chatbots Scripts Enterprise Customer Experience 52

Inbenta

AUGUST 18, 2023

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences DALLAS – August 15, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s (..)

Self service 52

Self service Chatbots Marketing Customer Experience 52

ppt solutions

AUGUST 17, 2021

TULSA, OKLAHOMA, August 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private companies in the U.S. The annual Inc. 5000 list represents a unique look at the most successful.

Customer Experience 98

Customer Experience 98

ppt solutions

JULY 15, 2021

TULSA, OKLAHOMA, July 15, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it was certified by Great Place to Work® for a fourth consecutive year. Great Place to Work is the global authority on workplace.

Customer Experience 98

Customer Experience 98

ppt solutions

JUNE 15, 2021

TULSA, OKLAHOMA, June 15, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Paula McKinnon as vice president of supplier management. In this role, she will oversee PPT Solutions’ relationships with the.

Management 98

Management Customer Experience 98

ppt solutions

JUNE 8, 2021

TULSA, OKLAHOMA, June 8, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Scott Forbush as senior vice president of global sales. In this newly created role, he will be responsible for.

Sales 98

Sales Customer Experience 98

ppt solutions

APRIL 6, 2021

TULSA, OKLAHOMA, April 6, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today the addition of Roger Blohm as senior vice president of partner solutions.

Consulting 75

Consulting Consulting Contact Center Customer Experience 75

ppt solutions

MARCH 15, 2021

TULSA, OKLAHOMA, March 15, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today the promotion of Scott Prater from Vice President to Senior Vice President of Technology Solutions. Prater joined PPT Solutions in August 2015.

Technology 98

Technology Consulting Consulting Contact Center 98

ppt solutions

FEBRUARY 5, 2021

TULSA, OKLAHOMA, February 5, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today it has been recognized by the 2021 Stevie Awards® as: Call Center Consulting Practice of the YearCustomer Service Solutions Technology Partner of.

Consulting 98

Consulting Consulting Call Center Technology 98

Helpware

JULY 23, 2021

Looking for a fresh team that has a modern approach to outsourcing? Looking to scale your business, delight your customers and conquer your market? Helpware is the team that you need!

outsourcing 52

outsourcing Marketing Customer Service 52

Ameyo

JANUARY 31, 2019

Microsoft Dynamics 365, an enterprise resource planning (ERP) & Customer Relationship Management platform, committed to enhancing the productivity of customer service organizations has launched its Channel Integration Framework.

Enterprise 88

Enterprise Management Customer Service 88

ppt solutions

APRIL 14, 2021

SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced availability of new contact center managed services, powered by PPT Solutions, a premier provider of client-centric, performance-based customer experience and contact center consulting solutions.

Customer Experience 52

Customer Experience Management Cloud contact Contact Center 52

Ameyo

NOVEMBER 9, 2020

5th November 2020 will be a historic day for Indian telecom. With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Ameyo

NOVEMBER 9, 2020

5th November 2020 will be a historic day for Indian telecom. With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Ameyo

MARCH 23, 2020

Hello Valued Customers and Partners The Coronavirus (COVID-19) has created disruptions globally. We at Ameyo are striving our best to ensure that your day-to-day business operations run flawlessly while our employees are safe. We have planned that the situation has minimal impact on your teams and business.

Contact Center 52

Contact Center 52

ppt solutions

DECEMBER 17, 2020

TULSA, OKLAHOMA, December 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Susan Quinn as Vice President of Enterprise Solutions. A seasoned business development and sales leader, Ms. Quinn’s extensive background.

Enterprise 52

Enterprise Sales Customer Experience 52

ppt solutions

DECEMBER 14, 2020

TULSA, OKLAHOMA, December 14, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Chris Napier as Vice President of Enterprise Solutions. An experienced sales executive, Mr. Napier joins the company with over.

Enterprise 52

Enterprise Sales Customer Experience 52

ppt solutions

APRIL 1, 2020

TULSA, OKLAHOMA, April 1, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Kathryn L. Martin, JD, MBA, SPHR, SHRM-SCP as Vice President of Human Resources and General Counsel. Martin brings.

Customer Experience 44

Customer Experience 44

ppt solutions

AUGUST 18, 2020

TULSA, OKLAHOMA, August 18, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it was certified for a third consecutive year as a great workplace by the independent analysts at Great Place to Work® (GPTW), the.

Customer Experience 52

Customer Experience 52

Ameyo

MAY 7, 2018

The first couple of weeks in April this year were more than just routine at Ameyo. Leaders across the functions had gathered to look back upon the year that went by, and to decide the priorities for next year. The marathon discussions sometimes went for more than 20 hours at a stretch.

61

61

ppt solutions

AUGUST 13, 2020

Appearance on the Inc. 5000 list follows a three-year revenue growth of 271 percent TULSA, OKLAHOMA, August 13, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private.

Customer Experience 52

Customer Experience 52

ppt solutions

AUGUST 11, 2020

TULSA, OKLAHOMA, August 11, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Monica Neuert to its growing Enterprise Solutions Team. Her strategic appointment will further strengthen the company’s service and capability offerings.

Enterprise 40

Enterprise Customer Experience 40