JustCall

APRIL 4, 2023

Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty. Meet performance metrics such as average handle time, quality, and customer satisfaction.

Call Center 52

Call Center call center software Upselling Scripts 52

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia, Qualtrics, and Lumoa are all ISO 27001 certified.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Global Response

MAY 22, 2023

Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

Quality Contact Solutions

JUNE 12, 2020

And this is typically a loaded cost, including the management staff and support staff. Schedule A Meeting. Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth. in case of SLA breakers).

Upselling 19

Upselling Enterprise Technical Support Finance 19

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). Sometimes people want to say “uncontrollable” churn to exclude companies that went out of business (but that’s still real churn) or that got acquired (but wait, why couldn’t you upsell the parent company? If they loved -loved you, maybe you could). BUT NO ONE DOES THAT.

SaaS 98

SaaS Metrics Accountability Technical Support 98

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 19, 2022

Manage a portfolio of accounts with a focus on renewals and upsells conversations. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Upselling 19

Upselling Technical Support SaaS Consulting 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Attend industry association meetings and trade shows, as necessary.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Amity

MAY 22, 2016

Outcomes of customer success have a direct impact on sales , marketing, product development and technical support to name a few, not to mention the bottom line. Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. You don’t have a process.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Partner with the sales team to successfully create handover post-sale.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 10, 2021

Assist the sales team to prepare proposals including architectures, development estimates, system sizing and technical content. Manage the renewal process and identify upsell and cross-sell opportunities. Be a dedicated point of contact for strategy, product training, and non-technical support questions.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Deliver renewal targets and upsell targets. Build and manage customer success team.

Upselling 10

Upselling Technical Support Metrics Engineering 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

FEBRUARY 8, 2021

Conduct business reviews and goal-setting meetings. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Conduct virtual and onsite meetings with Marketing and Sales professionals. Customers will look to you for advice and expertise.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Provides feedback for technical selling tactics and strategies for the broader team. Apply here: [link].

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. It’s a much more value-add and sales-driven role and the conversation of just price adjustments is not appropriate. They should upsell seats and service levels. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Conduct regular business review meetings with key accounts. The CSM is the owner of the entire client relationship post-sales.

Technical Support 10

Technical Support Finance Upselling Accountability 10

Global Response

FEBRUARY 13, 2022

With any of these circumstances (and more), hiring a call center can help improve customer service and sales and reduce overhead costs. Product or technical support. For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. General Inquiries.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Amity

JULY 28, 2014

Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. You don’t have a process.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

SmartKarrot

FEBRUARY 15, 2022

Boosting sales and acquiring customers will not be sufficient. Need support at their convenience. This may require more support and help with regard to timings. Running through multiple highly worded technical support documents may add to the pain. Renewals, upselling, and repurchasing.

SaaS 10

SaaS Education Upselling Technical Support 10

SmartKarrot

FEBRUARY 19, 2021

Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Show the final figure that you aim to earn through your customer success program’s upsells initiatives.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

SEPTEMBER 24, 2020

Through the SaaS marketing strategy, they add the generated leads to the sales funnel and move on for further hunt. Onboarding is the stage that consists of and extends from the sales process. Then you have to meet your customer where they are. Self-service tutorials In-person meeting Technical walk-through of the product.

SaaS 10

SaaS Customer retention Construction Accountability 10

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . When our customers meet their goals, we have an easier time meeting our own. . In other words, “What do we need to do to meet objectives and when do we need to get it done?”.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Quality Contact Solutions

DECEMBER 20, 2021

The audit confirms that Quality Contact Solutions’ information security practices, policies, procedures, and operations meet the SOC 2 standards for security, integrity, availability, privacy, and confidentiality. “Data security is critical in today’s business climate. QCS offers many contact center and telemarketing?services

Call Center 52

Call Center Telemarketing outsourcing B2C 52

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3

ChurnZero

JUNE 26, 2020

We all know that meeting invite lists carry a certain political connotation , which often leads to participant pandering, bloated meetings, and counterproductive conversations. According to research shared by HBR , the most productive meetings include five to eight people, while other studies claim five as the ideal max.

Technical Support 98

Technical Support Accountability Upselling Consulting 98

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Anika Zubair. Donna Weber. Kellie Capote. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62