AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. We add this data to Snowflake as a new table.

Scripts 104

Scripts Accountability Enterprise Management 104

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Instead, it’s helpful to think of it as regular part of your workforce management. Still have questions about call center training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

FEBRUARY 1, 2023

Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time.

Scripts 92

Scripts Benchmark Management Enterprise 92

AWS Machine Learning

DECEMBER 16, 2022

Amazon SageMaker Training Managed Warm Pools gives you the flexibility to opt in to reuse and hold on to the underlying infrastructure for a user-defined period of time. This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training.

Best practices 77

Best practices Management Engineering Benchmark 77

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

Toister Performance Solutions

APRIL 21, 2022

The rep clearly had to follow a script. Unfortunately, none of his scripted troubleshooting steps fixed the issue. It was clear somebody in management picked that word. Saddling your employees with scripts like this is a terrible idea, though you might be scared to give them more independence. Then, it got awkward.

Scripts 76

Scripts Customer Service Technical Support Management 76

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Giving your team the tools and training to efficiently deliver great chat experiences is essential to your live chat success. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword?

Scripts 52

Scripts Customer Service Feedback Personalization 52

ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. Customer Service Greetings Scripts.

Scripts 133

Scripts Sales Customer Service Accountability 133

NobelBiz

APRIL 24, 2023

We proudly announce that NobelBiz has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. What is OMNI+ Awaken Scripting? – Steve Bederman, President of NobelBiz Inc. .

Scripts 52

Scripts Contact Center Contact center software Cloud contact 52

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

DECEMBER 12, 2023

A generative pre-trained transformer (GPT) uses causal autoregressive updates to make prediction. Training LLMs requires colossal amount of compute time, which costs millions of dollars. Training LLMs requires colossal amount of compute time, which costs millions of dollars. We’ll outline how we cost-effectively (3.2

Scripts 96

Scripts Engineering Big data Management 96

AWS Machine Learning

FEBRUARY 15, 2023

Amazon SageMaker JumpStart is the machine learning (ML) hub of SageMaker that offers over 350 built-in algorithms, pre-trained models, and pre-built solution templates to help you get started with ML fast. With projects, dependency management, code repository management, build reproducibility, and artifact sharing is simple to set up.

Scripts 83

Scripts APIs Engineering Enterprise 83

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 109

Management APIs Engineering Government 109

AWS Machine Learning

SEPTEMBER 2, 2022

Distributed deep learning model training is becoming increasingly important as data sizes are growing in many industries. Many applications in computer vision and natural language processing now require training of deep learning models, which are growing exponentially in complexity and are often trained with hundreds of terabytes of data.

Scripts 79

Scripts Metrics Accountability APIs 79

Vistio

FEBRUARY 20, 2024

With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. In this article, we’ll discuss how the future of outbound sales call training can be significantly transformed by leveraging AI-based solutions like ServiceSim.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. For agents in this stage of their job, training is the most important resource managers can offer to agents.

Scripts 52

Scripts Coaching Surveys Construction 52

JustCall

MAY 26, 2020

Being prepared with a cold calling script can be helpful. In this blog, we will take you through cold calling scripts you can use for creating your sales pitch. Sales agents and reps can use cold calling scripts to confidently make sales pitches. Create an Elevator Pitch for Your Cold Calling Script.

Scripts 115

Scripts Sales Telemarketing Marketing 115

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Ben Winter.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

JULY 29, 2022

Pre-trained models and fully managed NLP services have democratised access and adoption of NLP. Amazon Comprehend is a fully managed service that can perform NLP tasks like custom entity recognition, topic modelling, sentiment analysis and more to extract insights from data without the need of any prior ML experience.

Scripts 82

Scripts APIs Big data Engineering 82

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? It’s a file that plainly and concisely lays out how contact center representatives and technologies are expected to manage your callers. Think about a Broadway show. The result?

Scripts 59

Scripts Contact Center Call Center Best practices 59

Spearline

AUGUST 4, 2020

It can be devastating for your company and a flawed type of management to place your agents under strain, by leaving them in the dark and not know what to say to their customers. The usage of call center scripts is a helpful method to prevent confusion from all sides and to ensure that the agents are looked after.

Scripts 92

Scripts Contact Center Call Center Construction 92

AWS Machine Learning

OCTOBER 1, 2022

Containers offer a solution, because they can fully encapsulate not just the training code, but the entire dependency stack down to the hardware libraries. This ensures an ML environment that is consistent and portable, and facilitates reproducibility of the training environment on each individual node of the training cluster.

Scripts 78

Scripts Engineering Accountability Management 78

Fonolo

SEPTEMBER 30, 2022

While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. At your next training session, consider featuring some of these engaging activities to help your team sharpen those soft skills! Active listening.

Call Center 81

Call Center Scripts Contact Center Average Handle Time 81

AWS Machine Learning

AUGUST 16, 2023

Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. By training on large amounts of unlabeled image data, self-supervised models learn image representations that can be transferred to downstream tasks, such as image classification or segmentation.

Scripts 71

Scripts Analytics Technology Benchmark 71

Fonolo

APRIL 15, 2020

There’s always a script — a basic list of questions or responses to customers who have issues. Managers and business owners spend countless hours analyzing data and/or speaking with customers to be able to produce at least that: a script. Even the simplest training manual can be complex. Training Tools.

Coaching 91

Coaching Customer Service Scripts Morale 91

Babelforce

SEPTEMBER 15, 2021

To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively. Here are 13 tips to give your call center training program a boost. 13 Call Center Training Tips. #1 1 Start training early.

Call Center 102

Call Center Scripts Contact Center Airlines 102

AWS Machine Learning

OCTOBER 27, 2022

Certain machine learning (ML) workloads, such as training computer vision models or reinforcement learning, often involve combining the GPU- or accelerator-intensive task of neural network model training with the CPU-intensive task of data preprocessing, like image augmentation. This post is co-written with Chaim Rand from Mobileye.

Scripts 69

Scripts Benchmark Metrics Transportation 69

UJET

MAY 19, 2020

Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. And now, with support teams predominately remote, providing agents with the training they need has become even more essential.

Scripts 82

Scripts Best practices Coaching Education 82

AWS Machine Learning

NOVEMBER 29, 2023

However, the increasing cost associated with training and fine-tuning these models poses a challenge for enterprises. This cost is primarily driven by the sheer volume of data used in training deep learning models. However, there is less focus today on the efficiency of the training data itself.

Engineering 83

Engineering Construction Scripts Enterprise 83

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

aircall

MARCH 10, 2021

The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. The problem is figuring out exactly which call center training materials you should use to achieve this. What Are Call Center Training Materials?

Call Center 62

Call Center Scripts call center software Best practices 62

JustCall

NOVEMBER 24, 2022

In that case, there are many sales lessons that your sales representatives and managers alike can simulate in their sales approach. Here are some insightful lessons you can learn from the Wolf of Wall Street to better train your sales team. Concentrate more on training. So let’s get started, shall we?

Scripts 52

Scripts Sales Management 52

Steve DiGioia

FEBRUARY 18, 2021

Many must recite a script written by someone who sits in an office far removed from the customers or by someone who, for years, hasn’t been “on the front lines” with the customers. Don’t Make Your Employees Read From a Script. But since they have the position, they think they know better…but do they?

Scripts 246

Scripts Personalization Management 246

AWS Machine Learning

JUNE 9, 2022

SageMaker JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems. In this post, we’re excited to announce that all trainable JumpStart models now support incremental training.

Scripts 66

Scripts APIs Enterprise Accountability 66

Ansafone

AUGUST 12, 2022

When managing a property, you can expect to receive calls at all hours of the day or night. In order to maintain a balanced life, property managers are now seeking Property Management Answering Services to help maintain all aspects of their business. Benefits of an Answering Service for Property Management.

Answering services 118

Answering services Management outsourcing Contact Center 118

SharpenCX

JULY 14, 2021

Managers, I know most of you have been there). … It’s like all the call center scripts you’ve ever read vanish from your brain. … It’s like all the call center scripts you’ve ever read vanish from your brain. As someone with phone call phobia, I frequently jump on a call and lose my train of thought.

Scripts 67

Scripts Call Center Coaching Customer Service 67