it-it Blog Related Topics 
Beyond Philosophy
MAY 11, 2023
I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. Now, obviously, the words have an implied definition. This first one is from HubSpot.
Steve DiGioia
FEBRUARY 7, 2022
appeared first on Steve DiGioia Customer Service Blog. There’s always that one employee who refuses to follow directions. It seems that no matter how many times you talk to him, he continues to “forget” to do what he’s told or at worst, intentionally refuses to do it. So, what do you do with an employee like this?
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Cisco - Contact Center
MARCH 19, 2024
I know how you feel; I started my career at Cisco in the Technical… Read more on Cisco Blogs Have you ever considered pursuing a career in information technology (IT) or IT support but found yourself unsure of where to start?
ShepHyken
APRIL 21, 2017
This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. Solving customer problems is expected. The key is to do it in such a way that also restores confidence, even when the customer is difficult. Shep Hyken. That’s impossible.” “No
ShepHyken
AUGUST 23, 2019
The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business? This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . They sign in from different devices and communicate through all available means.
ShepHyken
MAY 10, 2019
The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Saves money and resources.
Steve DiGioia
OCTOBER 31, 2021
appeared first on Steve DiGioia Customer Service Blog. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next.
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