Netomi

AUGUST 24, 2022

What’s more, all of this is completed within collaboration platforms such as Slack and Microsoft Teams. Today, more than 65 of the total Fortune 100 firms are paying Slack for business communication, while the number of Slack users is growing by 12 million each day. Conversational ticketing is becoming more common.

Telecommunications 98

Telecommunications Self service Benchmark Metrics 98

VirtualPBX

JANUARY 20, 2021

Our Zapier Integration has been updated to work with our Business SMS feature. Having always accepted information about audio calls and voicemails, the integration now lets you choose the “Receive Text Message” option to have Zapier respond to SMS messages sent to your team members. Zapier SMS Integration Example.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

Spearline

JANUARY 30, 2023

Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. Slack makes teamwork easier by connecting you with colleagues. Have an ITSM integration If you can have alerts embedded into your monitoring or ticketing system, do it!

Contact Center 52

Contact Center Management 52

VirtualPBX

JANUARY 26, 2022

Our flagship episode kicks off this February 2nd with “Getting Started with Zapier Integrations.” First things first, the Zapier integration lets you connect your VirtualPBX account to your favorite business apps. Let us show you how these Zapier integrations can help. The Nitty Gritty. Don’t worry.

voip 98

voip Banking Best practices Call Center 98

JustCall

NOVEMBER 16, 2022

In this guide, we will look at the top five Intercom integrations that can make your customer experience delightful and seamless. Top 5 Intercom Integrations Worth Keeping an Eye Out For. You need the right kind of Intercom integration. Intercom JustCall Integration. Why go for the JustCall Intercom integration?

CRM 52

CRM Sales Chatbots Accountability 52

CCNG

APRIL 19, 2023

It is also a hard pill to swallow for an employee to see a fellow team member slacking and not pulling their weight; this can lead to resentment and conflict within the team. The team will have confidence their supervisor is managing with integrity and fairness.

Contact Center 195

Contact Center CCNG Coaching Call Center 195

delighted

DECEMBER 5, 2022

Slack serves more than 12 million active users every day – does your team contribute to that stat? If so, expand feedback visibility to your team by integrating survey responses with team communication tools like Slack. Delighted’s Slack integration will notify Slack users whenever a response is submitted.

Surveys 91

Surveys Feedback Best practices APIs 91

VirtualPBX

MARCH 19, 2020

Google, Slack, Trello, and Zapier mark an assortment of the big names in the field. Slack has taken the communication world by storm over the past half-decade. Our own use of Slack has benefited us immensely because of how it keeps us connected and, moreover, through its integration with other applications such as Zapier.

Accountability 133

Accountability Marketing Personalization Feedback 133

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

VirtualPBX

JANUARY 11, 2023

Send Data with Our Zapier Integration. With our tool and smart integrations, you can build custom workflows and bring your vision to life with loads of options to choose from. Our Zapier Integration allows you to connect your VirtualPBX account with other business apps like HubSpot and Slack.

Accountability 98

Accountability Marketing 98

delighted

AUGUST 4, 2023

Product leader Jessica Fain speaks of her time on the Core Product team at Slack and the importance of coming together as a team with a common mission. Set up a positive feedback channel in your company’s Slack workspace, or choose a few comments to highlight in your all-hands meeting.

Feedback 78

Feedback Management Surveys Personalization 78

JustCall

APRIL 12, 2023

Why Microsoft Teams as an Alternative to Skype Microsoft Teams supports more integrations. Google Meet is a part of the Google Workspace and easily integrates with other Workspace apps like Gmail, Calendar, and Drive. Microsoft 365 Business Basic – $6 per user per month, paid annually. Microsoft 365 Business Standard – $12.50

Enterprise 52

Enterprise APIs Contact Center Feedback 52

JivoChat

OCTOBER 10, 2022

Integration with other useful apps, such as Salesforce, Slack, and Trello. Integrated contact center for exceptional customer experience. Slack is a popular team messaging app that minimizes reliance on internal emails. Why Choose Slack? Integrates with multiple productivity apps. Why Choose RingCentral?

Enterprise 75

Enterprise Management Personalization Contact Center 75

JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Call drops occasionally occur when the calls are being transferred.

voip 52

voip CRM Enterprise Call Center 52

ProProfs Blog

AUGUST 6, 2021

Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more. Easily integrate with common tools like Slack, Office 365, Microsoft Teams, Google, and more. Easily integrate with communication and calendar tools like slack, outlook, Gmail, google calendar, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

VirtualPBX

FEBRUARY 8, 2022

Slacking Off. First, clearly define how and when to use your “essential technologies” At VirtualPBX, we love chat applications like Slack. For businesses embracing remote or hybrid work environments, success depends on leveraging the strengths of each type of communication is critical.

Technology 96

Technology Employee engagement 96

ProProfs Blog

OCTOBER 25, 2021

Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Ensure that the customer feedback solutions come with an option to integrate with your already existing tools like MailChimp, Hubspot, and more. Essentials plan starts at $35/month.

Feedback 148

Feedback Surveys Enterprise Analytics 148

VirtualPBX

FEBRUARY 4, 2022

The recording for our new webinar series, VirtualPBX Features Showcase: Getting Started with Zapier Integrations, is available now for your playback. Introduction to Integrations in the Zapier Webinar Recording. Introduction to Integrations in the Zapier Webinar Recording. Notifications: Send Call Center Agent Status to Slack.

voip 98

voip Engineering Best practices Call Center 98

ShepHyken

SEPTEMBER 20, 2019

Integrating B2B customer support software with other internal systems is one way to encourage the real-time sharing of information between departments. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Walk in your customer’s shoes for a moment.

B2B 266

B2B Customer Support CRM B2C 266

Totango

FEBRUARY 5, 2024

The win-wire Slack channel. To successfully inform and build out these campaigns, you need a single source of truth that integrates all important data sources and gives your teams a shared view of your customers, which is critical to making informed decisions. Customer success is a three-legged stool “Chime! We all know it.

Sales 98

Sales Enterprise Marketing SaaS 98

aircall

FEBRUARY 6, 2023

Conversational CRM ” refers to Customer Relationship Management (CRM) that includes the integration of messages from a variety of platforms like Facebook Messenger, WhatsApp, Email, and Slack. Aircall’s one-click Zendesk integration makes switching from traditional to conversational CRM pretty much foolproof.

CRM 62

CRM Sales Chatbots Upselling 62

Netomi

AUGUST 24, 2022

What’s more, all of this is completed within collaboration platforms such as Slack and Microsoft Teams. Today, more than 65 of the total Fortune 100 firms are paying Slack for business communication, while the number of Slack users is growing by 12 million each day. Conversational ticketing is becoming more common.

Telecommunications 52

Telecommunications Self service Benchmark Metrics 52

AWS Machine Learning

MARCH 13, 2023

Any changes in the model repository source code are continuously integrated using the Gitlab CI , which invokes the subsequent workflows in the pipeline (model training, evaluation, and deployment). This also sends a notification with the endpoint details over email using Amazon SNS and Slack.

Engineering 81

Engineering APIs Metrics Management 81

Netomi

SEPTEMBER 20, 2021

Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

aircall

SEPTEMBER 5, 2022

We didn’t want to stop there, so we presented the Slack commands to them. Most of them were also using Slack commands. Even though we’ve set up the Jira and Gitlab integrations in Slack, most of our engineers don’t look at those notifications as they’re not helping them enough. This was our first victory.

Engineering 62

Engineering Metrics Feedback Management 62

VirtualPBX

JULY 22, 2021

The latest update to our VirtualPBX Zapier Integration allows you to send a VirtualPBX SMS from Zapier. Remote teams don’t have the opportunity for workplace chatter outside of message boards like Trello and chat software like Slack. You can just as easily add a step in your zap to reach your team in Slack.

CRM 98

CRM Accountability Management 98

VirtualPBX

OCTOBER 17, 2019

Want to make your call handling more efficient with real-time Zapier Slack notifications? With only a few minutes of setup, you can create a custom message for a Slack channel or individual that shows them the name and number of the inbound caller. Reaction : Zapier immediately sends a notification to your Slack account.

Management 69

Management Call Logging Accountability Marketing 69

Guru

MAY 7, 2020

They’re versatile and easy to set up, and, unlike even a few years ago, many of them integrate with team communications platforms like Slack or Teams. A company wiki is a type of knowledge management software: an updatable source of internal company information.

Management 62

Management 62

Customer Service Life

MARCH 28, 2019

While I’d argue that even with the existence of this fishing (or phishing) practice, instant messenger was and still is an invaluable tool for support teams, Slack has burst onto the scene in recent years to take contact center communication to the next level. Using Slack Effectively. Slack can help with this. Collaborate.

Contact Center 60

Contact Center Average Handle Time outsourcing Surveys 60

VirtualPBX

SEPTEMBER 24, 2021

Integrations. At VirtualPBX, we lean on integrations that populate reports, log information, and send Slack alerts. Additionally, our Salesforce Integration makes it easy to click-to-call leads, schedule follow-ups, and input call notes. Automations are essential for efficient workflows and time management.

voip 98

voip Call Logging Telecommunications Call flow 98

VirtualPBX

MARCH 17, 2022

Dynamic Voicemail Boxes provides a virtual voicemail system that will enable you to set your voicemail greeting, send messages and transcriptions to email inboxes, wire up integrations for the storage, notifications, and the list goes on. Let’s Integrate and Celebrate. You control the narrative here. Voicemail Greetings 101.

Call Center 98

Call Center Accountability Time management Customer Experience 98

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what? Supercharge self-help.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Inbenta

MAY 2, 2022

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. Moving from our former integrations portal to Inbenta’s AppHub. In this case, we can see how an Inbenta chatbot instance would look in a Slack channel. That’s how Inbenta AppHub was born.

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

Customer Service Life

AUGUST 1, 2022

Currently, our company uses Slack but you should be able to apply many of these practices to your UCaaS platform of choice. Integrate other tools into your UCaaS – We use Zendesk at our company and they have a feature called “Side Conversations” where we can post a question to a Slack channel directly from a ticket.

Contact Center 83

Contact Center Customer Support Engineering Airlines 83

Nicereply

FEBRUARY 20, 2023

“With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform. We have also integrated the feedback we get from our customers into our Slack channel. Nicereply’s best features are its ease of integration, CSAT, and NPS surveys.

Feedback 52

Feedback Consulting Consulting SaaS 52

VirtualPBX

JULY 28, 2020

One of the most important aspects of the VirtualPBX Phone System is its extensibility through business apps – what we refer to as integrations in our website. Business integrations are ways our Phone Plans interact with other enterprise applications you may be familiar with. Salesforce CRM Integration. Amazon AWS Integration.

CRM 78

CRM Accountability Enterprise Sales 78

Customer Service Life

APRIL 27, 2018

Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Upselling CRM Feedback 68