How to Choose the Headset
Selmo
AUGUST 28, 2022
Having trouble deciding which type of headset to buy? ? Check out complete headphone buying guide and cheat sheet right here.
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How to Get the Best Headsets for Amazon Connect
Contact Center Pipeline
SEPTEMBER 3, 2020
If you’re looking for the best headsets for your call center agents working on Amazon Connect, here are our top picks. The type of headset you choose will depend on what you use your Amazon Connect for, and how your call center agents work with their headsets in their day to day work lives. Basically, […].
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How to Identify and Resolve Common Call Quality Issues
JustCall
FEBRUARY 7, 2024
This blog is all about understanding call quality and how it can help you build outstanding Quality of Experience (QoE) for your customers. Almost 150 years later, a single outstanding sales call can foster decade-long business relationships, while a patchy support call can sever long-term associations. You’re about to find out. Not joking!
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TOP 12 Call Center Headsets [2019 Ready]
CrazyCall
OCTOBER 31, 2018
How can I help you? Background noise, screaking, low volume – all of them can affect how well will you perform during the call. When it comes to making and taking calls the call center headsets you choose can be a game changer. Why call center headsets matter so much? Hello, Sir! Could you repeat?
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5 Top Customer Service Articles For the Week of March 5, 2018
ShepHyken
MARCH 5, 2018
Customer loyalty is a set of behaviors and attitudes that a customer exhibits that demonstrate loyalty to a product, service, or brand, such as repeat purchases or choosing the brand over a competitor. Each week I read a number of customer service and customer experience articles from various resources. by Jimmy Rodriguez.
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How to Ensure Consistent Customer Support on the Go with iOS
JustCall
OCTOBER 26, 2023
How to Use an iOS App for Customer Support, the Right Way Here are some tips contact center managers can leverage to enable agents to deliver a seamless support experience for on-the-go iOS users: Support Strategies to Embrace Actionable Tips 1. When it comes to providing exceptional customer support, you cannot leave iOS users behind.
Everything you need to get started as a WFH contact center agent
Talkdesk
MAY 5, 2020
How to check your RAM on Windows: On Windows 10, use the Task Manager. How to check your RAM on Mac: Click the Apple logo in the top left corner of your screen and choose “About This Mac.” How to check your RAM on Mac: Click the Apple logo in the top left corner of your screen and choose “About This Mac.”
How Dumb is it for Your Supervisors to Support Agents?
CX Global Media
JUNE 13, 2017
But how dumb is that in today’s omnichannel and remote agent world? How dumb is it for your supervisors to support agents? We used cordless headsets and programmed a special queue with multi-site roll-over coverage so that someone was always available to support an agent in need. It’s simple. Okay, just raise a flag then.
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Communication Endpoint Modernization
ConvergeOne
JULY 13, 2021
One look at the total cost of ownership of a hardphone versus that of a good quality wireless headset and the hardphone will almost always be cheaper. When people talk about endpoint modernization, everyone assumes that we’re referring to the elimination of hard physical phones. My response to that is a big MAYBE! And there, you lost me.
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5 Mixed Reality Trends for the Future
CSM Magazine
JUNE 18, 2020
Augmented Reality (AR) functions in a real-world environment and overlays computer graphics you can see and manipulate using smartphones or glasses, while Virtual Reality (VR) creates a digital, simulated environment you can explore and interact with using a headset. VR is typically experienced through headsets. billion in 2020.
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52 Top 5 Things Video Remote Interpreters Can’t Live Without
Certified Languages International
JUNE 18, 2019
Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For. Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For. Video interpreters must take care in choosing their backdrop. Related: How Experienced Interpreters Prep for CMS Test Calls. Online resources.
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Why Call Quality Matters: Ensuring Clear Communication
Spearline
APRIL 13, 2023
Read on for a better understanding of the importance of call quality and how to maintain the high-quality standards that your business requires to thrive. Read on for a better understanding of the importance of call quality and how to maintain the high-quality standards that your business requires to thrive. What is Call Quality?
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How Much Does It Cost to Run a Call Center?
Fonolo
APRIL 29, 2021
However, recent data has shown that creating exceptional customer experiences and providing quality service with a human touch has a direct effect on consumer loyalty and how much they spend. Choose your location. With that said, call centers are expensive to run, so it’s important to consider the financial costs involved.
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128 Is VoIP a Reliable Service for Your Business?
aircall
MAY 13, 2019
Reasons You Should Choose Landline or VoIP. How to Choose the Right VoIP Solution for Your Business. How Much Will VoIP Service Cost? Client-Side Factors That Affect How Reliably a VoIP Service Functions. Microphones/Headsets. Additionally, more expensive headsets greatly improve quality.
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Top 5 Things Video Remote Interpreters Can’t Live Without
Certified Languages International
JUNE 18, 2019
Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For. Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For. Video interpreters must take care in choosing their backdrop. Related: How Experienced Interpreters Prep for CMS Test Calls. Online resources.
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Top tips to improve your virtual meetings
Spearline
APRIL 1, 2021
Choose smaller rooms with furniture, drapes, or carpeting instead. A wired headset with active and passive noise cancellation is even better. While Bluetooth headsets can be useful, they also have some disadvantages. The good news is that most problems are simple to solve. Make sure everything is right before the call begins.
Reasons To Choose Call Center Outsourcing Vendor In USA
Vcaretec
NOVEMBER 18, 2022
To maintain their concentration on their core strengths, many Fortune 500 companies and governmental organizations choose call center outsourcing vendor in USA. To maintain their concentration on their core strengths, many Fortune 500 companies and governmental organizations choose call center outsourcing vendor in USA.
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What is a Call Whisper? The Call Center Agent’s Secret Helper
Babelforce
AUGUST 4, 2023
How can call whispering help your call center? • How does babelforce call whispering work? This setup allows a supervisor or manager to speak directly into the agent’s headset, offering advice and instructions while the conversation with the customer is ongoing. How can call whispering help your call center?
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What is Contact Center as a Service? (CCaaS)
Babelforce
MARCH 22, 2022
CCaaS has many benefits: These are the most important 4 questions to ask when choosing a CCaaS tool How CCaaS simplifies call center setup. They are popular because they allow businesses to start a contact center with little more than a computer and a headset. In this post: What is Contact Center as a Service?
The Hybrid Workforce: A New Challenge For Contact Centers
NobelBiz
FEBRUARY 22, 2023
The hybrid work paradigm is intended to provide employees greater flexibility, allowing them to work when and where they choose. The biggest one is giving employees the freedom to work from anywhere they choose. However, there is rising worry about the environmental consequences of this.
The Hybrid Workforce: A New Challenge For Contact Centers
NobelBiz
FEBRUARY 22, 2023
The hybrid work paradigm is intended to provide employees greater flexibility, allowing them to work when and where they choose. The biggest one is giving employees the freedom to work from anywhere they choose. However, there is rising worry about the environmental consequences of this.
Essential Call Center Tools to Increase Agent Efficiency
Calltools
MARCH 4, 2020
Investing in more RAM, hard disk space, and processing power can help your agents perform tasks faster, but it isn’t necessary as long as you choose lightweight software that can run on basic machines. Headsets Sitting in one position throughout an entire workday will wear on anyone’s body and mind.
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52 13 Essential Telephone Skills You Haven’t Mastered Yet
CrazyCall
JUNE 12, 2019
I bet you know how important the first impression is. The way you answer a business calls will define how well (or bad!) To make an effective business or sales call you need much more than just a basic set of telephone skills. Read, master, and use them to take your phone calls to the next level! Telephone skills: Positive Tone.
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Coach Agents More Effectively: 5 Steps to Master Asynchronous Call Review
OrecX
JANUARY 29, 2019
Instead, leaders resort to fly-by coaching, whisper/barge, and the ol’ trusty headset splitter to give agents feedback. Choose the two things that need the most work or consider a mix of low-hanging fruit like reducing filler words with something more difficult. Coaching agents at scale is no easy feat. Step 2: Put Your Team to Work.
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Your Ultimate Guide to Contact Center Outsourcing
Expivia
OCTOBER 4, 2021
This ultimate guide can help you figure out what contact center outsourcing is, what its benefits are, and how you can find the customer service right partner. . This ultimate guide can help you figure out what contact center outsourcing is, what its benefits are, and how you can find the customer service right partner. .
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How Much Does a Phone System Cost for A Small Business?
JustCall
APRIL 12, 2023
How Much Does a Business Phone System Cost? However, many customers choose to upgrade their phone equipment to take advantage of the expanded capabilities of the new business phone system. But how much does a phone line costs per month? What Is a Business Phone System? What Determines the Cost of A Business Phone System?
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The Evolution of Call Center BPO Services
Global Response
JANUARY 22, 2024
Let’s take a look at their history and how they’ve developed over the past 80 years to see just how far we’ve come. Let’s take a look at their history and how they’ve developed over the past 80 years to see just how far we’ve come. But as technology advanced, so did the call center.
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How to Prepare for a Remote Interpreting Session (Like an Expert)
Certified Languages International
APRIL 7, 2020
So even if you’re used to in-person work, you can teach yourself how to be just as successful at remote interpreting as you are at on-site. Related: 4 Helpful Tips on How to Rock Remote Interpreting. The good news is that, like interpreting itself, it’s a skill that can be learned. It just takes a little preparation.
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VoIP Softphone App Updates for June 2021
VirtualPBX
JUNE 8, 2021
When a user submits a log from their softphone app, they can choose to enter a description of the log which will later be attached to other essential information about the state of the device. We already talked extensively about video conferencing in our mobile softphone in a blog earlier this month. VoIP Softphone Updates on Android.
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Essential Technology for the Virtual Contact Center in 2022
Fonolo
MAY 19, 2022
From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. How to Foster Agent Engagement in a Hybrid Contact Center. The Shift to Remote Work.
WebRTC technology: Real-time Communication Capabilities for Contact centers
NobelBiz
OCTOBER 12, 2021
Fixed phones in offices are gradually losing their way to headsets connected to computers, which is clearly related to WebRTC. Fixed phones in offices are gradually losing their way to headsets connected to computers, which is clearly related to WebRTC. What is WebRTC Technology?
Virtual Phone System: How to Choose the Best Provider for Your Business
aircall
AUGUST 9, 2022
Read our comprehensive guide to discover what a virtual phone system is, how it works, business benefits, and more. . How does a virtual phone system work? The key differences lie in how the calls are handled and how they connect to the Public-Switched Telephone Network or PSTN. . What is a virtual phone system?
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3 Types of Angry Customers and How to Handle Them
SharpenCX
APRIL 22, 2021
You remember vividly the time where your agent couldn’t even say hello before the customer’s negativity radiated through the headset. Angry customers consume the majority of your agents’ time at work. Turns out, 75% of customers believe it takes too long to reach a live agent. These angry customers leave an imprint on you and your agents.
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Does Your Call Center Have The Right Tools For The Job?
Calltools
MARCH 6, 2019
4) Superior Headsets When you think about it, the right headset is one of the most important tools you can provide your call center. Without it, employees spend time struggling to make their headsets work, get frustrated, and have less clear communication. A plumber is nothing without a good pipe wrench.
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Is VoIP a Reliable Service for Your Business?
aircall
MAY 13, 2019
Reasons You Should Choose Landline or VoIP. How to Choose the Right VoIP Solution for Your Business. How Much Will VoIP Service Cost? Client-Side Factors That Affect How Reliably a VoIP Service Functions. Microphones/Headsets. Additionally, more expensive headsets greatly improve quality.
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13 Gifts for Salespeople (No. 4 is our favorite!)
CrazyCall
NOVEMBER 29, 2018
Christmas is coming and there are not so many days left until we are all going to cherish some spare time and the New Year’s Eve. Lack of work is not the only advantage of that time. The other is gifts! Who doesn’t like when a relative or a colleague gives us the thing we’ve been dreaming about all year long. Anker PowerCore 10000mAh Powerbank. $45.
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Essential Technology for the Virtual Contact Center in 2022
Fonolo
MAY 19, 2022
From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. How to Foster Agent Engagement in a Hybrid Contact Center. The Shift to Remote Work.
Effectively managing home-based call center agents is possible. Here’s how.
Tethr
MARCH 3, 2020
Learning how to train, manage and motivate agents is challenging. Here’s how to make flex work work for you and your team. . Your remote agents need to be provided with the best tools and trained on how to use them. Looking into flexible scheduling options is one way to offset call center agent turnover. Preparation all around.
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Call Center Misconceptions: 5 Misunderstood Facts of Call Center
JustCall
NOVEMBER 23, 2022
When we think of a typical call center, we visualize a row of people sitting in front of screens with headsets plugged in and on constant calls. One in three employees considers leaving their job as well because of how demanding it is. Contact centers in the present age are different from traditional ones.
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How to Start a Call Center: A Complete Guide
Hodusoft
MARCH 22, 2023
How to Start a Call Center: A Complete Guide Are you considering opening a call center? Here’s a complete guide to help you how to go about it. After choosing the suitable type, you need to consider if you would like to invest in an on-premise call center, a hosted or a cloud-based or a virtual one. billion in 2020.
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5 Tips for Managing Remote Call Center Agents
NobelBiz
MAY 24, 2022
But how exactly? In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Here are the 5 tips to tackle them: 1.
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How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team
SharpenCX
FEBRUARY 4, 2021
If you’re wondering how to start a call center, chances are, what you’re really looking for is an action plan to scale your customer service team. You know the one: agents packed in gray cubicles with headsets glued to their ears from 8-5, hating their jobs, delivering bad service. . Get your digital transformation toolkit.
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How to Start a Virtual Call Center 101
aircall
JANUARY 27, 2021
With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Let’s take a look at what a virtual call center is, why you might consider one, and how you can get one started. A remote workforce is a growing trend. What Is a Virtual Call Center?
How to Choose a Small Business Phone System
aircall
APRIL 22, 2022
To find the right features and options for your small business phone system , it helps to have a basic understanding of how different types of phone systems work. And in terms of configurations and features, there’s more choice than ever when it comes to selecting a small business phone system. What Is a Small Business Phone System?
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