build-contact-center-knowledge-for-improved-customer-experience Blog Related Topics 
ShepHyken
JUNE 14, 2019
This week we feature an article by Nick Glimsdahl who writes about how customer retention should be a priority and how to avoid losing customers. Successful companies make it a strategic priority to retain customers because they know retention has a significant impact on their bottom line. So, customer churn is expensive.
ShepHyken
FEBRUARY 8, 2019
This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention.
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Beyond Philosophy
JUNE 6, 2024
AI is a massive new development in experiences. Today, let’s look at how you can implement and enhance your experiences with AI. In this newsletter, I wanted to share her insight on this important technology and how it can work for your experience. Listen to the podcast: This has been created in partnership with NICE.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Should it be reviewed?
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Should it be reviewed?
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Should it be reviewed?
ShepHyken
JANUARY 20, 2017
This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.
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