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LightOn Lyra-fr model is now available on Amazon SageMaker

AWS Machine Learning

We are thrilled to announce the availability of the LightOn Lyra-fr foundation model for customers using Amazon SageMaker. Lyra-fr is a state-of-the-art French language model that can be used to build conversational AI, copywriting tools, text classifiers, semantic search, and more. Using Lyra-fr on SageMaker. Foundation models.

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Cisco’s Commitment to Human Rights: A Tribute to the 75th Anniversary of the Universal Declaration of Human Rights

Cisco - Contact Center

December 10 marks the 75th anniversary of the United Nations’ adoption of the Universal Declaration of Human Rights (UDHR) , a landmark document that for the first time recognized human rights and fr… Read more on Cisco Blogs

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Facial Recognition and the Opportunities for Better Customer Experience

Avaya

A major cog in that technology is facial recognition (FR). Backed by the proliferation of high-resolution cameras in public spaces, robust artificial intelligence algorithms, and ever-increasing computer processing capabilities, FR has quickly become entrenched in our everyday lives. FR offers a wealth of additional possibilities.

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

ShepHyken

This way agents can see the backdrop of the brand-consumer relationship and continue fr om there. With live chat you can preserve past chat interactions and add notes in threads, providing context to your salespersons and support staff.

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

ShepHyken

This way agents can see the backdrop of the brand-consumer relationship and continue fr om there. With live chat you can preserve past chat interactions and add notes in threads, providing context to your salespersons and support staff.

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5 Top Customer Service Articles For the Week of February 12, 2018

ShepHyken

But I love finding and learning fr om those lesser-known stories of business artists who deploy their imagination to fuel progress. (Josh Linkner) As the pace of innovation continues to accelerate, bold new creations will pave the way for breakthrough success while disrupting the laggards who cling to the past.

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Translate documents in real time with Amazon Translate

AWS Machine Learning

For example, if your source file name is lang.txt and your target language is French ( fr ), then the translated file will be named fr.lang.txt. The translated file is automatically saved to your browser’s downloaded folder, usually to Downloads. The target language code will be prefixed to the translated file’s name.

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