JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process. SaaS businesses across the globe lose a chunk of their revenue due to poor customer service or experience.

SaaS 52

SaaS Upselling Education Accountability 52

JustCall

NOVEMBER 25, 2022

The Power of Sales Intelligence. Many successful companies have acted on sales intelligence for a while now. With sales intelligence, you start by gathering relevant data about prospective customers from many sources. Most sales intelligence software can be integrated with CRM. Spotting Sales Intelligence Buying Signals.

Sales 52

Sales B2B CRM Finance 52

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Rajiv Sharma , VP of Sales and Customer Success, Hiver. Sales team.

SaaS 66

SaaS B2B Education Metrics 66

CustomerSuccessBox

MAY 6, 2021

Can give you quick functionality feedback. When selecting any Customer Retention Software, it’s important to find out about their training offerings- is it live or pre-recorded how-to videos. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Video tutorials and transcripts. Video tutorials: Vidyard. Video transcripts: Trint. Video Tutorials: Vidyard. Video Transcripts: Trint. Customer support platforms.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Start with: CSM Mastermind: Sharing Customer Feedback Effectively. We also love their bite-sized CS skills videos that tackle common challenges for CSMs. 1: SuccessHACKER. 2: CSM Practice.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

aircall

AUGUST 18, 2022

SaaS Tools. Some teams use Loom for asynchronous video communication, while others use Miro , LucidCharts , or Draw.io Most Aircall onboarding takes place on it, with videos showing you how each department works, but it doesn’t stop there. Other SaaS Tools. The Atlassian suite. Harvestr.io

SaaS 62

SaaS Engineering APIs Management 62

ChurnZero

JULY 21, 2020

IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. Without visibility into product usage, the teams’ guidance for customer project leads is based solely on the project lead’s feedback. With CRMs, product usage ends as soon as the sale is done.

SaaS 52

SaaS Self service Best practices Feedback 52

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. Henry Spitzer, is VP of of Sales at Lusha. The Bare Basics.

Advertising 98

Advertising SaaS B2C Engineering 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 97

Upselling Metrics SaaS Sales 97

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Link to helpful articles, FAQs, or videos]. Feedback Request Email Template. Customer check-ins.

Feedback 108

Feedback SaaS Surveys Accountability 108

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. Here at Thinkific, our marketing team checks in on the NPS feedback that comes in, and everyone at the company (even our CEO, Greg!)

Marketing 109

Marketing SaaS Sales Surveys 109

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. Fewer features in your SaaS product. contact-form-7].

SaaS 19

SaaS Consulting Consulting Sales 19

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Start with: CSM Mastermind: Sharing Customer Feedback Effectively CSM Mastermind: Handling High-Risk Customers and Preventing Churn Moments of Truth (playlist): Focused, impactful CS advice from leaders.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

Satrix Solutions

JUNE 10, 2020

After all, how can you create the experiences which will establish advocates for your products and services if you don’t have feedback from your customers? Watch the video or read the transcript below: Survey Distribution Methods. So it’s another way to reach out and get additional candid, feedback from your customers.

Surveys 78

Surveys Feedback SaaS B2B 78

Totango

MARCH 10, 2020

Prioritize Escalations and Cherish Feedback. Their overall goals and reasons for selecting your solution should be captured during the sales process and then built upon and shared among every team within your enterprise as they progress through the customer journey. Prioritize Escalations and Cherish Feedback.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

JustCall

APRIL 5, 2023

Before we look at the top 7 customer success management tools, ensure that the CSM tool you select can: Identify and create accurate customer profiles Capture customer data, history, and feedback in real-time. This includes collating information from surveys, marketing initiatives, and/or team interactions, etc.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

MAY 12, 2022

Videos are a very popular mode of communication. Live streaming is a great solution for companies, including B2B SaaS ones who want to improve their influence on users and prospects. In fact, a survey recently reported that 84% of people were convinced about a product after watching a video. Live stream for the right feedback.

B2B 10

B2B SaaS Feedback Surveys 10

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Once the prospect is qualified as a lead, an account executive will further develop this prospect into a sale. Onboarding Stage.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

SmartKarrot

JUNE 21, 2022

SaaS companies either choose freemium or product demos to sell the product to customers. This article examines how SaaS companies can prefer demonstrating the product. SaaS Free Trial. SaaS free trial means when the customer tries the product for a limited period of time. SaaS Product Demo. But which one is better?

SaaS 10

SaaS B2B Sales Feedback 10

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

FEBRUARY 8, 2022

Last year Airmeet experienced tremendous organic word-of-mouth growth from its existing user community, scaled its recurring revenue 24X since Series A investment and is growing at 30% MoM, and enabled more than 120,000+ event organizers to stream 150 million minutes of video airtime globally.

Education 52

Education Government Customer centricity SaaS 52

CSM Magazine

FEBRUARY 22, 2022

It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Salesforce allows you to create & manage leads, track sales opportunities and monitor your customers’ behaviour across multiple channels.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

Nicereply

JANUARY 9, 2023

Setup your own Virtual call centers Respond to customers via live chat messaging or use chatbots Onboard a CRM and answer your social media chats from one place Optimize your customer service experience for mobile Set up SMS texting Use live engagement tools like video calling. Collect Valuable Customer Feedback. Deploy Automation.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

CSM Practice

FEBRUARY 1, 2021

If the handoff from sales to customer success is done properly, most of this information will be available to you. In fact, I recommend that for sales to complete the handoff they must provide this information in a pre-agreed upon the way. Solicit feedback and listen. . The key to making a good first impression is preparation.

Technical Support 76

Technical Support Sales Metrics SaaS 76

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. When you have enough customers and generate sales, you can start implementing strategies to help you grow sales.

Customer retention 52

Customer retention Gamification Education Self service 52

ProProfs Blog

DECEMBER 7, 2021

Many businesses focus on long-standing relationships and success, and not just on one-time sales. You can change your tactics for sales, pricing, customer retention, and advertising to increase your profits. Try to use some tutorial videos or have a process to guide customers that motivates them to return to your products again.

Metrics 78

Metrics Customer retention Surveys Analytics 78

SmartKarrot

MARCH 15, 2022

In SaaS companies, the growth strategy is extremely important. The right process is to hire a growth marketer or VP of sales. Product-led growth Sales-led growth Marketing-led growth Customer-led growth. SaaS companies like Zoom, Netflix, and Slack offer a great product experience. Sales-Led Growth.

Sales 10

Sales Marketing SaaS Customer retention 10

CustomerSuccessBox

MARCH 14, 2022

Course Format: 2 hours on-demand video. hour on-demand video. hours on-demand video 2 articles Full lifetime access Access on mobile and TV Assignments Certificate of completion. Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Creator: Ed Powers.

Journey mapping 52

Journey mapping Accountability Construction Management 52

CustomerSuccessBox

DECEMBER 1, 2021

CRM provides access to pre-sales and sales data. What is the next set of emails or training videos that needs to be sent when a customer achieves a milestone? Obtain timely feedback through customer interactions. Getting feedback is the holy grail to improve both your process and product. For example-.

CRM 52

CRM Accountability B2B SaaS 52

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. Here are the most common types of demos , with a few SaaS examples. The first allows you to create the video once, and share it at any time, such as during support conversations, emails to prospects, or in paid advertising.

Inbound sales 48

Inbound sales Sales CRM Advertising 48