Outsource Consultants

JUNE 6, 2022

For a heightened level of communication, video conferencing is a staple of any remote working environment. In addition to providing the ability to see and hear each other, video conferencing also offers screen-sharing capabilities that allow users to walk through digital processes, review training materials, or collaborate in real-time.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales CRM Contact Center 52

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

TechSee

SEPTEMBER 2, 2020

For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JivoChat

MARCH 12, 2023

Students use apps that offer instant and real-time feedback on their performance. 3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning.

Education 75

Education Technology Gamification Entertainment 75

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use video conferencing for training Telecommuting changed the way employees work by giving them the opportunity to work from home. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Playvox

APRIL 25, 2023

Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. One-to-one video training with managers: Establishes two-way communication and builds rapport and trust. Here are some ideas: Incorporate gamification into your agent training and professional development program.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Serenova

APRIL 13, 2020

Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Help Employees Connect.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. Use this feedback to make informed improvements.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Feedback can be collected regularly from staff; agents are well placed to highlight any roadblocks or barriers to success.

Call Center 196

Call Center Self service Gamification Contact Center 196

Fonolo

FEBRUARY 16, 2021

Although it’s unlikely that customers will ever want two-way video conversations (where they can see the agent and the agent can see them), there is a growing need for agents to see what customers see, particularly SaaS or software products. Intelligent Visual Support for Call Centers.

Call Center 134

Call Center Technology Gamification Contact Center 134

Real Blue Sky

JULY 12, 2022

This technology can teach new skills, track performance, manage coaching and feedback sessions, conduct testing and assessment, and be used to effectively communicate with colleagues around the world. Incentives and Gamification. Receiving feedback from your employees is critical to the ongoing training process. Conclusion.

Contact Center 52

Contact Center Gamification Coaching Analytics 52

Nicereply

APRIL 7, 2020

What this means is that any customer query you receive on social media, through email, voice call, video call, your customer portal or through live chat will be automatically converted into a ticket inside your LiveAgent dashboard. Prevent churn with real-time feedback. Reinventing B2C feedback forms.

Gamification 90

Gamification Surveys B2C Feedback 90

TechSee

DECEMBER 16, 2021

It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .

Call Center 124

Call Center Self service Gamification Contact Center 124

Calltools

OCTOBER 19, 2022

Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Provide a way for employees to leave feedback about their job roles anonymously. Implement Gamification Dashboards. Gamification dashboards can motivate employees to reach daily, weekly, or monthly goals.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

CSM Magazine

MARCH 5, 2024

They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls. Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors.

Healthcare 52

Healthcare Education Gamification Consulting 52

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. And you know what that means?

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Noble Systems

DECEMBER 6, 2018

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

Gamification 61

Gamification Contact Center Education Call Center 61

Playvox

JANUARY 13, 2022

But I bet if you ask most people how they use their devices, they’d say to text, chat, scroll through social media, stream videos or music, and to shop online. Chat apps like these make it easy for customers to send you messages and images, and, yes, even to interact on a voice or video call. Gamification. billion monthly users.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

COPC

NOVEMBER 15, 2023

Recruiting groups will continue to repeat their mistakes if they are not measuring ghosting attrition or requesting feedback from attrited individuals. Make Introductions During preboarding, have the new hire’s supervisor, team , and other key employees/potential mentors send a video introduction.

Call Center 95

Call Center Employee engagement Best practices Contact Center 95

Customer Interactions

JULY 7, 2015

Gamification is the application of video game mechanics--levels, points, fast feedback and more--to workplace activities. The intent is to motivate employees and reward them for focusing on the right behaviors.

Gamification 28

Gamification Feedback 28

USAN

JUNE 14, 2022

The biggest issue with this kind of contained feedback loop is that it doesn’t always consider the agent’s perspective. Later, the agent could receive a reminder to watch a video on de-escalating intense conversations during five minutes of downtime. Experiment with gamification.

Contact Center 52

Contact Center Gamification Construction Technology 52

Playvox

OCTOBER 12, 2022

Listen to feedback about what’s working and isn’t succeeding across the team. Gamification in remote workforce training is proven to be effective. When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching. Recruit and Hire Wisely.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Serenova

MARCH 31, 2020

A workforce that is used to meeting and receiving feedback in person will struggle with the loss of connectivity that comes with working from home. Analytics tell supervisors exactly where an agent is falling short so that feedback is both timely and individualized. Gamification is another way to keep agents motivated and engaged.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

USAN

MAY 19, 2022

While it’s a mainstay in measuring agent performance, it doesn’t close the feedback loop because it doesn’t fold the agent’s point of view into the equation. Using all inputs in this way shows agents that their feedback isn’t being taken for granted. That’s the issue with quantitative monitoring.

Technology 52

Technology Gamification Contact Center First call resolution 52

Playvox

NOVEMBER 16, 2021

But with Playvox’s automated scorecards, evaluation, and coaching templates, as well as its workload management tools, contact center leaders have confidence that agents are participating in regular evaluations and receiving timely feedback to ensure they’re delivering the desired customer experience – even when remote. Listen here.

Quality management 78

Quality management Management Coaching Contact Center 78

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. Quizzes that lead to personalized product recommendations , polls that gauge customer preferences, or interactive videos that allow users to choose their narrative; the options are boundless. And remember, always prioritize customer feedback.

Gamification 52

Gamification Entertainment Advertising Analytics 52

Playvox

JANUARY 5, 2022

Video chats let you assess agents’ body language and provide more information on their state of mind than a quick email or chat can. More time on video can increase the risk of agents feeling mentally zapped at the end of the day. Another fun way to recognize your team is through gamification. Ask for Feedback.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

CSM Magazine

JULY 21, 2020

Send new employees a welcome email a week or two before they begin with details of what to expect when they arrive, or login, along with mugs, T-shirts and other promotional accessories plus links to videos or a company handbook by way of introduction. In addition, use video to introduce other members of the team.

Gamification 52

Gamification Cloud contact Surveys Chatbots 52

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! I have read a lot of complaints about video meetings. All that has changed is that the age of the video conference has exposed how badly designed meetings are generally.

Journey mapping 66

Journey mapping Gamification Consulting Consulting 66