contact center solutions Feedback Gamification Video 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
NobelBiz
FEBRUARY 27, 2024
Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Use this feedback to make informed improvements.
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Serenova
APRIL 13, 2020
Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Help Employees Connect.
Playvox
APRIL 25, 2023
Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. One-to-one video training with managers: Establishes two-way communication and builds rapport and trust. Here are some ideas: Incorporate gamification into your agent training and professional development program.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Managing the Performance of a Remote Team.
Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues.
Playvox
OCTOBER 12, 2022
Ensure remote contact center teams understand organizational goals and strategies, and invite them to offer input. Listen to feedback about what’s working and isn’t succeeding across the team. Top-performing contact center leaders understand that ongoing agent training is critical to success.
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