Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

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Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.

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JustCall

APRIL 12, 2023

Train the New Workforce Since there is no concept of a physical space with virtual call centers, it is important to have mechanisms in place to ascertain that your scattered employees are completing the training assigned to them. You can adopt video conferencing or recorded tutorials to do so, or arrange for weekly calls, etc.

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