Lumoa

JANUARY 8, 2024

It’s full of insights, but only if we can effectively gather, structure, and analyze it. Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). The market reacts, and reviews pour in.

Feedback 157

Feedback Analytics Multichannel Surveys 157

OctopusTech

APRIL 24, 2024

If you are just at the beginning of your journey or simply trying to expand your online presence, knowing how much does shopify cost per month can influence your strategic planning and need for budgeting. Why Shopify Rocks For Online Stores Shopify can be considered a multi-purpose tool for e-commerce. Sweet, right?

Technical Support 62

Technical Support Management 62

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Let’s get started!

Surveys 83

Surveys Feedback Management Personalization 83

CSM Magazine

APRIL 26, 2024

Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. By leveraging these templates, you can save time by avoiding starting from scratch each time you generate a report. These technologies can predict trends, suggest relevant data points, and even automate complex data analysis tasks.

APIs 52

APIs Analytics Metrics Education 52

TeamSupport

APRIL 17, 2024

It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. Real-time Communication via Live Chat Today's customers expect immediate responses. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

TeamSupport

JULY 13, 2023

TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact.

B2B 98

B2B Customer Support Customer emotions Customer Care 98

AWS Machine Learning

APRIL 18, 2024

With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work. They can catch up on channels and threads in one click with conversation summaries.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). For RAG-based applications, the accuracy of the generated response from large language models (LLMs) is dependent on the context provided to the model.

APIs 111

APIs Finance Chatbots Enterprise 111

AWS Machine Learning

MARCH 4, 2024

It is a fast compact model for near-instant responsiveness. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. For instance, pharmaceutical companies can query drug research papers alongside protein structure diagrams to accelerate discovery.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Comm100

APRIL 22, 2024

Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Understanding the challenges Agents commonly face a multitude of challenges that can impede their performance.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. By incorporating call forwarding into their communication strategies, businesses can achieve higher connectivity, customer satisfaction, and operational efficiency. for domestic calls and $10.00

voip 104

voip Cloud contact Contact center software Contact Center 104

AWS Machine Learning

NOVEMBER 6, 2023

Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language. Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way.

APIs 103

APIs Best practices Banking Accountability 103

AWS Machine Learning

FEBRUARY 15, 2024

In this post, we show you how to use SageMaker Canvas to curate and select the right features in your data, and then train a prediction model for anomaly detection, using the no-code functionality of SageMaker Canvas for model tuning. For this post, we demonstrate how these capabilities can also help detect complex abnormal data points.

Metrics 93

Metrics Analytics APIs Big data 93

AWS Machine Learning

APRIL 5, 2024

It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service. Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3). Graphic Violence L2 92.6% session.Session().region_name

APIs 107

APIs Advertising Enterprise Technology 107

AWS Machine Learning

FEBRUARY 9, 2023

AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. This can reduce the need for human review, custom code, or ML experience. Lastly, we share some best practices for using this feature.

APIs 81

APIs Best practices Banking Enterprise 81

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. By switching to VoIP, businesses can save money on equipment and infrastructure costs.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Customer Service Life

DECEMBER 20, 2023

They have this machine where we can insert our coins and turn them into cash. As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. By knowing how often these requests arise, we can improve our product, service and training to be able to say “Yes” to more customers in the future.

Upselling 83

Upselling Contact Center Engineering Banking 83

CSM Magazine

APRIL 17, 2024

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. But not all bots are created equal.

Chatbots 52

Chatbots Analytics Accountability Feedback 52

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. Generated answers can be modified to create the best experience for the intended channel.

Self service 105

Self service APIs Transportation Contact Center 105

ProProfs Blog

OCTOBER 30, 2021

User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users. Ask Neutral Questions.

Surveys 139

Surveys Best practices Construction Analytics 139

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. What Is NPS Software?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. They can handle basic queries, guide users, or escalate issues to human agents. What is customer service automation software?

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JivoChat

JULY 4, 2023

Besides, you can allow guests to confirm their presence and choose their meal via the website, which also helps to organize the reception. To avoid having more hard work to do, though, it’s important to choose a wedding website builder that is easy to use, where you can create pages with just a few clicks.

Customer Support 75

Customer Support Personalization Management Accountability 75

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has a structure with multiple decentralized data science teams with different areas of responsibility. Our solution: A new ML template on Amazon SageMaker Studio Building a full ML pipeline that is designed for an actual business case can be challenging. Apply the trained model to make predictions of future events.

Best practices 115

Best practices Engineering Scripts Analytics 115

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors. A feature store maintains user profile data.

Personalization 113

Personalization Engineering Construction Transportation 113

CSM Magazine

APRIL 18, 2024

With traditional customer service methods, human agents can only handle a limited number of interactions at once. LLMs, on the other hand, can manage a much higher volume of customer inquiries simultaneously without any delay or fatigue. This can enhance customer satisfaction and help companies reach a wider audience.

Chatbots 52

Chatbots Feedback Wait times Customer Service 52

AWS Machine Learning

NOVEMBER 6, 2023

We are excited to announce that Amazon SageMaker JumpStart can now stream large language model (LLM) inference responses. Token streaming allows you to see the model response output as it is being generated instead of waiting for LLMs to finish the response generation before it is made available for you to use or display.

Construction 98

Construction APIs Engineering Accountability 98

IdeasUnlimited

MARCH 6, 2024

One of the standout features of IdeasUnlimited’s service is its 24/7 availability. This feature is particularly beneficial for e-commerce businesses that operate on a global scale, requiring constant engagement with a diverse customer base.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

AWS Machine Learning

NOVEMBER 30, 2023

As a fully managed service, you can scale your model deployments, minimize inference costs, and manage your models more effectively in production with reduced operational burden. SageMaker application auto scaling can dynamically adjust the number of ML instances provisioned for a model in response to changes in workload.

Engineering 90

Engineering APIs Benchmark Enterprise 90

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? In the e-commerce sector, customer service can be defined as support or assistance that customers need when they shop from an online store.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

AWS Machine Learning

JANUARY 5, 2024

The AWS portfolio of ML services includes a robust set of services that you can use to accelerate the development, training, and deployment of machine learning applications. The suite of services can be used to support the complete model lifecycle including monitoring and retraining ML models.

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

APRIL 8, 2024

One popular approach is using Retrieval Augmented Generation (RAG) to create Q&A systems that comprehend complex information and provide natural responses to queries. With these state-of-the-art technologies, you can ingest text corpora, index critical knowledge, and generate text that answers users’ questions precisely and clearly.

APIs 101

APIs Engineering Accountability Construction 101

JivoChat

AUGUST 22, 2023

You can write articles about every destination you go to, for example, city guides, the best places to eat, main tourist attractions, and much more. You can also give tips about how to organize a trip, save money traveling, and prepare the luggage for different places and seasons of the year, for instance.

Engineering 75

Engineering Analytics Best practices Customer Support 75

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. Let's delve into how you can leverage this multi-functional tool to provide top-tier support for your clients.

Self service 52

Self service Analytics CRM Customer Support 52

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Scalability Opt for customer support software that can grow with your business. Automation can handle routine tasks, freeing up your team to focus on more complex issues.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Version control – With AWS CloudFormation, you can use version control systems like Git to manage your CloudFormation templates.

Management 86

Management Construction APIs Chatbots 86