Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I agree that customers are more demanding than ever. I loved one of his first topics: AI is not the end of call centers. I loved one of his first topics: AI is not the end of call centers.
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