ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmark 98

Benchmark SaaS B2B B2C 98

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

ChurnZero

FEBRUARY 14, 2023

SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. It helps articulate the health of a SaaS business.

SaaS 52

SaaS Metrics Customer retention Construction 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

AUGUST 8, 2019

If you own, manage or work for a Software as-a-Service (SaaS) business, you are embroiled in quite a heated competition on a daily basis. Let’s take a look at the purpose of customer success for SaaS businesses. SaaS businesses far and wide are now assigning market resources specifically to attain the goal of customer success.

SaaS 56

SaaS Sales Consulting Consulting 56

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Create Valuable Content.

SaaS 52

SaaS B2B Self service Analytics 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Just look at B2B bemouths like Salesforce, Moz, and HubSpot.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 116

B2B Journey mapping SaaS Engineering 116

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. TSIA (@TSIACommunity) May 4, 2021. .

SaaS 98

SaaS Benchmark B2B Analytics 98

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar.

SaaS 98

SaaS Benchmark Metrics Consulting 98

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. The post-demo survey can play a significant role by interpreting the demo’s effect and buyers’ intention. What is a Post-Demo Survey?

SaaS 10

SaaS Surveys Sales B2B 10

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Feedback 110

Feedback SaaS Surveys Accountability 110

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. When we host events, we have content that’s tailored specifically for customers,” says Megan. “We We can be particular about who can attend what event, such as Q&A with our CEO.”. Incentives don’t have to involve monetary gifts. Related Reading.

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Customer advocacy SaaS Benchmark Healthcare 96

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur. Conduct CSAT and NPS Surveys. Click to download.

Feedback 102

Feedback Benchmark Surveys Analytics 102

ClientSuccess

JULY 6, 2022

Instead of getting a free sandwich after ten purchases, however, a SaaS organization’s customer loyalty program goes above and beyond a simple gift. Some examples of customer loyalty benefits include: Monthly regional dinner invites and events. Identify the benefits of your customer loyalty program. Complimentary conference admission.

SaaS 79

SaaS Surveys Feedback Marketing 79

ClientSuccess

JUNE 1, 2022

Modern CSMs – especially those working in a SaaS-based organization – are often responsible for more than what makes it into the job description. Instead, modern CSMs are often asked to spearhead one of SaaS business’ most daunting and unpredictable aspects: customer churn. . What causes customer churn?

SaaS 52

SaaS Feedback Surveys Management 52

ChurnZero

AUGUST 14, 2020

Product analytics software tracks user engagement with your product including page and feature events. Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level.

CRM 87

CRM Finance Upselling Accountability 87

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

Amity

DECEMBER 9, 2016

In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients. Do you send out NPS surveys? (If Here’s the comparison: Control. Winning Headline.

Marketing 109

Marketing SaaS Sales Surveys 109

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur. Conduct CSAT and NPS Surveys. Reach out via Email.

Feedback 71

Feedback Benchmark Surveys Analytics 71

Satrix Solutions

MARCH 11, 2021

No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them. Be on the lookout for your trigger event! Triggers for Gathering Competitive Intelligence.

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B2B Sales SaaS Feedback 78

Nicereply

DECEMBER 9, 2021

Key metrics that contribute to the customer health score focus on product usage and responses to surveys. If your business deals in SaaS, online, and software products, it is easy to track product usage. You’ll rely more on surveys, product returns, and sales numbers to understand product usage. Responses to surveys.

Metrics 97

Metrics Surveys Education Customer effort 97

CSM Magazine

JUNE 1, 2021

At the height of the pandemic, CSPN and Medallia surveyed more than 400 call centre leaders and agents across 14 industries, seeking to understand the key trends influencing how contact centres are navigating service within and beyond the COVID-19 pandemic. 37% of respondents report that the average agent turnover exceeds 25%, every year.

Surveys 52

Surveys SaaS Coaching Employee engagement 52

CSM Magazine

JANUARY 24, 2023

Product managers employ various techniques to solicit product feedback – ranging from customer advisory boards, surveys, informal interviews as well as BETA programs. As a venture capital investor, she led diligence and invested in early-stage technology startups in the US and India in the enterprise SaaS space.

Management 52

Management Engineering Feedback Customer centricity 52

Solvvy

AUGUST 31, 2022

Make a strategy for measuring customer satisfaction based on CSAT surveys and monitoring your score as part of your customer experience program. Optimizing CX and customer satisfaction can help build a business; a PwC survey found that 73% of consumers say experience is a primary factor in purchasing decisions. What is CES?

Surveys 62

Surveys Benchmark Feedback Customer Support 62

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from all their previous events. Instead, they held a successful online event with more than 50,000 attendees.

SaaS 10

SaaS Upselling Metrics Marketing 10

SmartKarrot

MAY 12, 2022

Live streaming is a great solution for companies, including B2B SaaS ones who want to improve their influence on users and prospects. In fact, a survey recently reported that 84% of people were convinced about a product after watching a video. Benefits of Live Streaming for B2B SaaS Businesses. Like what you are reading?

B2B 10

B2B SaaS Feedback Surveys 10

Education Services Group

JULY 20, 2021

We tried sending out a Customer Satisfaction Survey to our clients and would like to know some strategies to get higher number of responses. The survey has built in feature that indicates if the client opened the survey or not and seems many do not open.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

AskNicely

JANUARY 17, 2017

Customers are far more likely to respond when surveyed closer to a recent purchase, subscription or renewal. We’re thrilled to be showing AskNicely at the event as an official sponsor. 2) Plug things together. Checkout which systems you’re currently using that can easily be integrated with AskNicely. 3) Sharing is important.

Feedback 79

Feedback Surveys SaaS Marketing 79

SmartKarrot

APRIL 2, 2021

Thankfully, there is a survey strategy that addresses this issue, with the name of customer pulse survey. What is a Customer Pulse Survey? Customer Pulse Surveys are the miniature versions of the traditional customer surveys. Benefits of Customer Pulse Survey. Pulse surveys are rather significant yet simple.

Surveys 10

Surveys SaaS B2B Metrics 10

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. How Best to Create a B2B Cus t omer Survey . Learn these B2B customer survey best practices to generate meaningful customer insights that don’t feel random and haphazard. .

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Chief Customer Officer SaaS B2B Best practices 64

Nicereply

SEPTEMBER 17, 2020

If you are big on technology in the commerce or service industry, you must have heard people say things like, “Customer success is primarily tied to Software as a service (Saas).”. Customer Success only relates to SaaS businesses. Customer success relates to Saas businesses AND every other type of business.

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SaaS Customer retention Customer Support Surveys 105

Nicereply

NOVEMBER 16, 2022

Sending surveys sent right after a support interaction increases your chances of getting a response, be it Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys. With Nicereply , you can add a survey to every agent’s email signature, meaning customers can provide constant feedback. Example: Helpjuice, Stonly.

Management 98

Management Analytics Feedback Surveys 98

ChurnZero

AUGUST 24, 2018

SaaS metrics the CFO and CS leader both need to know. • Q: What advice or resources would you recommend for a business transitioning from a perpetual product to a SaaS model? It is the move by the way from perpetual products and licenses to the SaaS model that has created Customer Success to begin with.

Finance 61

Finance SaaS Education Customer retention 61

ProProfs Blog

DECEMBER 6, 2021

Using this cloud-based solution, you can generate contact forms, registration forms, application forms, surveys, payment forms, and more. ProProfs Survey Maker. ProProfs Survey Maker is the world’s most versatile survey and form-making tool that enables users to ask any question, the way they want. Surveys for feedback.

Surveys 78

Surveys Enterprise Feedback CRM 78

Nicereply

FEBRUARY 20, 2023

“ Company background: Salecto is a Danish-based SaaS company that provides full-service Magento webshops to customers who appreciate empathetic support and counseling on their e-commerce journey. Nicereply’s best features are its ease of integration, CSAT, and NPS surveys. “All support cases are handled in person.

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Feedback Consulting Consulting SaaS 52