Up Your Service

JUNE 14, 2016

We often hear leaders say, “We want our people to have a better service mindset.”. So how can we foster a better service mindset, at home, in the community, and at work? Many leaders made the mistake of simply sending people for training and hoping to see some magical result, only to realize that the change – if any – is short lived.

Education 75

Education Benchmark Personalization 75

Customer Service Life

NOVEMBER 6, 2019

I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. 1- Email is slow. Why is this the case?

Customer Support 80

Customer Support Contact Center Self service Engineering 80

Hodusoft

MARCH 3, 2022

However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance). When it comes to small businesses, the call center system should be an all-in-one tool to cater to all services you need as a business.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

JustCall

FEBRUARY 2, 2024

What raises a good sales team to an unstoppable sales force? You guessed it right — a good dialer software dialing its way through hundreds of leads in minutes, addressing agency productivity, and conversion rates. With JustCall and PhoneBurner competing for the spotlight, we understand you’re in a tight spot. Let’s see where and how.

Sales 52

Sales APIs Engineering CRM 52

Up Your Service

JUNE 14, 2016

We often hear leaders say, “We want our people to have a better service mindset.”. So how can we foster a better service mindset, at home, in the community, and at work? Many leaders made the mistake of simply sending people for training and hoping to see some magical result, only to realize that the change – if any – is short lived.

Education 40

Education Benchmark Personalization 40

AWS Machine Learning

JUNE 29, 2023

Additionally, as a fully managed AI service, Amazon Personalize accelerates customer digital transformations with ML, making it easier to integrate personalized recommendations into existing websites, applications, email marketing systems, and more. Why is context important?

Personalization 64

Personalization APIs Enterprise Engineering 64

NobelBiz

SEPTEMBER 30, 2020

This means that all the voice services will now use an internet VoIP, rather than a traditional landline connection. This means that all the voice services will now use an internet VoIP, rather than a traditional landline connection. By hiring people from different time zones, it can now pitch its services on the global market. (

virtual call center 52

virtual call center Call Center Contact Center voip 52

SmartKarrot

MAY 6, 2020

Role: Customer Success Representative Location: Boston, MA Organization: Reggora This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. Apply here: [link] Role: Sr.

Upselling 10

Upselling Coaching Employee engagement Accountability 10

AWS Machine Learning

SEPTEMBER 6, 2023

The Llama 2 family of large language models (LLMs) is a collection of pre-trained and fine-tuned generative text models ranging in scale from 7 billion to 70 billion parameters. In this post, we walk through how to fine-tune Llama 2 pre-trained text generation models via SageMaker JumpStart.

Advertising 96

Advertising Coaching Benchmark Education 96

ChurnZero

AUGUST 25, 2020

Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support. Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. But do you know where to look for them? . Don’t just limit yourself to searching hashtags like #CustomerSuccess and #retention.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69