Totango

MARCH 26, 2021

Today’s Customer Lifecycle Is Technology-driven. As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. In this article, we’ll paint a full picture that incorporates the latest technology and provides actionable advice for optimizing each stage of the customer lifecycle.

SaaS 67

SaaS Best practices Upselling Education 67

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. Educating the customer on how your platform can support their business goals.

Journey mapping 95

Journey mapping SaaS Upselling Enterprise 95

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CustomerSuccessBox

FEBRUARY 28, 2022

Technology has radically changed the world. However, what has changed more radically is the way the technology is purchased and adopted by a customer. The LAER (Land, Adopt, Expand, Renew) model was developed by Technology Services Industry Association (TSIA). First, let’s clearly define and understand the LAER model.

Upselling 52

Upselling Customer advocacy SaaS Education 52

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. This educational and networking event will be held on October 6-7 in Washington DC. Register for BIG RYG DC here.

Personalization 52

Personalization SaaS Upselling B2B 52

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Technology.

SaaS 98

SaaS Customer centricity Accountability Education 98

Totango

DECEMBER 3, 2020

CS professionals now attest that their bonus structures are tied to company performance, renewals, net retention, upsells, and account health. . They are becoming standard because companies are increasingly recognizing how CS technologies can reduce churn and generate revenue by improving the customer experience.

Upselling 64

Upselling Accountability Enterprise Metrics 64

CSM Practice

FEBRUARY 24, 2020

It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Upselling SaaS 52

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Best practices for content marketing.

SaaS 12

SaaS Marketing Upselling Engineering 12

ChurnZero

NOVEMBER 27, 2019

This along with p roper education, planning and an openness to adjust y our approach are important tools for break ing down barriers to monetization. . ChurnZero’s CCO, Abby Hammer, spoke about getting the resources you need to combat the major obstacle to scaling your SaaS business – Churn! . As she explained: .

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

CSM Practice

AUGUST 24, 2020

Vice President of Revenue Enablement at Accent Technologies. Hiring CSM Practice for this strategy development initiative introduced Accent Technologies to key business efficiencies and significantly improved key sales and customer success metrics. Watch the roundtable session recording now: Business Overview. Development .

Construction 52

Construction Best practices Upselling Sales 52

Mindtouch

OCTOBER 23, 2017

A flood of technological innovation has improved support experiences to bolster renewal rates and customer loyalty. Software-as-a-Service (SaaS) companies are valued much higher than their on-premise software peers for this reason. Renewals and upsells matter more. The race to automate customer support is already underway.

Self service 65

Self service Upselling SaaS Customer Support 65

CSM Practice

FEBRUARY 24, 2020

Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. Gross Revenue Retention (GRR) is the amount of revenue retained minus the revenue lost due to churn and downsell without considering the impact of cross-sells, upsells, or an increase in prices.

Metrics 52

Metrics Upselling SaaS Accountability 52

Totango

AUGUST 21, 2020

And we’re helping to educate the partners on that we’re providing better data and insights so they have some of the same kind of insights we have about customers. . SC: The processes established for harmonized customer engagement changed and were defined over time, the technology is an enabler to that. What data is used?

Upselling 116

Upselling Accountability Metrics SaaS 116

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

CSM Practice

APRIL 13, 2021

They are also in charge of setting up interactions like Quarterly Business Reviews (QBRs), customer education, and helping customers implement as many features as possible. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Salesforce.

Management 52

Management Customer retention Upselling Accountability 52

CSM Practice

FEBRUARY 24, 2020

It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Best practices Accountability 52

CSM Practice

FEBRUARY 24, 2020

It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Best practices Accountability 52

Amity

SEPTEMBER 25, 2017

I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS.

B2C 0

B2C SaaS Accountability B2B 0

Education Services Group

NOVEMBER 19, 2019

This was Kodak’s chance to be at the forefront of the digital revolution, but they wouldn’t commit to a new and disruptive technology. Retained customers contribute directly to new customers in the SaaS customer lifecycle. In Sasson’s words, “management’s reaction was, ‘that’s cute, but don’t tell anyone about it.’” We hire the best.

SaaS 40

SaaS Customer retention Upselling Education 40

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Director, Customer Success – SaaS Location: Remote, United States Organization: Movista As a Sr. Apply here: [link]. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

CustomerSuccessBox

AUGUST 12, 2021

Are you a B2B SaaS start-up? Are you selling $ 1000 technology or a $100,000 technology?- if you’re selling a $100,000 technology, your customers expect that they’ll be handheld to success. Try to understand how educated is your customer. Is your customer rolling out the technology of your kind for the first time?

SaaS 52

SaaS Accountability Engineering Technology 52

CSM Practice

JANUARY 1, 2017

In the technology industry, customer success management is developing into a vital department. Recently, many companies are moving from on-premise to SaaS. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JANUARY 25, 2022

We have recently seen marketing departments in SaaS companies concentrating more on marketing programs to engage existing customers. Some of the reasons for its remarkable popularity can be attributed to the rise of the SaaS industry and not to forget the other subscription models. These programs got the name of customer marketing. .

Marketing 10

Marketing SaaS Upselling Education 10

CSM Practice

FEBRUARY 24, 2020

Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. Poor NPS scores may indicate poor onboarding, education or support playbooks. 5. Advocacy Activity.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

SEPTEMBER 12, 2022

Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Identify, own, upsell and uplift opportunities. Maintain in-depth understanding of company technology, products, and services. Simultaneously and successfully manage multiple client relationships.

Best practices 19

Best practices Metrics Upselling Accountability 19

ChurnZero

SEPTEMBER 6, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . Implementation Specialist , SaaS Startup . . CS has quickly cemented itself as an essential part of SaaS organizations. . i ncrease upsells?

Upselling 49

Upselling Sales Accountability SaaS 49

Amity

SEPTEMBER 25, 2017

I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS.

B2C 60

B2C SaaS Accountability B2B 60

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. We take product education seriously on the customer success team. Some teams are responsible for onboarding and training.

Management 84

Management Finance Enterprise Accountability 84

ProProfs Blog

JANUARY 17, 2020

That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. A clear indicator that the SaaS market is on the rise.

SaaS 161

SaaS Sales Marketing Upselling 161

ChurnZero

DECEMBER 20, 2019

Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . James Scott , VP of Customer Success, ShootProof .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ChurnZero

NOVEMBER 15, 2019

We are in the thick of Q4 and the high-pressure budget and strategy planning season is in full swing in SaaS organizations around the globe. To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

Education Services Group

MAY 11, 2018

take advantage of upsells and cross-sells. An idea illustrated in practice by SaaS Capital, which has found that businesses prioritizing Customer Success can see a 40 percent increase in revenue and 50 percent faster growth. Strain on other organizational resources when customers seek out absentee help to fulfill their needs.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

ChurnZero

NOVEMBER 22, 2019

There are relatively few conferences for Customer Success professionals and there is a hunger and demand for these gathering events that educate, network and inspire. Join us as we share experiences from the trenches on aligning business priorities, technology and priorities. How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

SmartKarrot

JUNE 30, 2021

Why Product Adoption is Critical for SaaS Success? Product adoption is critical for SaaS success and affects the profitability and performance of the product to a large extent. This is why product adoption improves SaaS success. A good product adoption strategy will enhance your SaaS success. Time to Value.

SaaS 10

SaaS Upselling Metrics Advertising 10