CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry. In B2B SaaS, what does time to value mean? Why isn’t the TTV metric used widely in SaaS?

SaaS 52

SaaS Metrics B2B Enterprise 52

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? B2B commerce has been booming, which has made the industry lucrative enough for new players.

B2B 52

B2B Sales B2C SaaS 52

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Rajiv Sharma , VP of Sales and Customer Success, Hiver. Sales team.

SaaS 66

SaaS B2B Education Metrics 66

Education Services Group

JANUARY 19, 2021

Our Customer Success as a Service ® model means that it’s our job to understand all the industry’s challenges, and then develop and perfect the strategies and philosophies that empower CS organizations to face those challenges head-on. Part of our work is collecting data that will enable CS leaders to succeed as the industry evolves.

Finance 52

Finance SaaS Benchmark Surveys 52

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. However, you must understand SaaS to excel at this position. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. 1: SuccessHACKER.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

aircall

AUGUST 1, 2018

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. The purpose of this list is to entertain and motivate as much as it is to educate. Sales is a study in motivational psychology. Don’t panic.

Sales 82

Sales Entertainment B2B SaaS 82

Amity

JUNE 27, 2018

James shared his knowledge and experiences about this young and booming industry from working in the US and the UK. Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

Customer centricity 82

Customer centricity SaaS Education Best practices 82

ClientSuccess

JUNE 15, 2022

The world of SaaS vendors is constantly changing, and keeping up with the new trends, strategies, and ideas isn’t always easy. No matter what industry you’re in, it’s safe to say that you’re continuously furthering your education to keep up with the times. Continuing education for CSMs. Want to learn more?

SaaS 52

SaaS Education Sales Marketing 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. Register for BIG RYG DC here. .

Personalization 95

Personalization SaaS Upselling B2B 95

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios. Shorter sales cycles.

Sales 52

Sales Benchmark B2B SaaS 52

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. Readers can access a wealth of industry news, latest trends, roundups, and interviews.

SaaS 23

SaaS B2B Metrics Sales 23

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Into SaaS ? Types of companies that aren’t easy: vision-led, sales-led & committee-led. We all face the same challenges in understanding SaaS businesses. . Calculating churn can be tricky.

SaaS 90

SaaS Upselling Customer centricity Engineering 90

aircall

OCTOBER 6, 2022

Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. Anna Núñez, Iberia & LATAM Sales Manager at Aircall, adds: “We already had a small technology hub. MADRID, October 6th, 2022.

Marketing 62

Marketing SaaS Education CRM 62

CustomerSuccessBox

JUNE 1, 2021

Account managers, Product Managers but also Industry consultants and sales representatives who can actually be competent Customer Success Managers for your organization. Sales Managers. Sales on other hand are the first person to interact with the customer. Industry Consultants.

Management 52

Management Consulting Consulting B2B 52

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. Register for BIG RYG DC here.

Personalization 52

Personalization SaaS Upselling B2B 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. Boston- USA. Customer Contact West.

SaaS 52

SaaS Education Best practices Marketing 52

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron Thompson. Alex Farmer.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are someone working in a SaaS startup, this blog has excellent thoughts to share with you. CustomerSuccessBox. 16 Ventures.

SaaS 52

SaaS Upselling Education Customer retention 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

Help Scout

SEPTEMBER 21, 2021

It's up to us to educate customers on the value of customer experience and what it can do for them. Assist the sales team in driving and managing renewals. Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies. Nice to haves: Industry knowledge and experience.

Education 103

Education Accountability Benchmark Sales 103

Nicereply

DECEMBER 9, 2021

A sales pitch is like courtship. Businesses have mastered the art of sales, with numerous innovations and investments from old-school tactics to AI chatbots. You can predict the likelihood of returning and continual sales by finding out whether your customers are happy with the current product or service. Industry/niche.

Metrics 97

Metrics Surveys Education Customer effort 97

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. In today’s world there are thousands of SaaS tools and all are dependent on recurring, subscription revenue.

Morale 98

Morale Consulting Consulting Big data 98

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. Not that the [sales] commission is delayed until deployment or renewal.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CSM Practice

DECEMBER 19, 2021

As an industry, it is fast-moving and outgrowing the tech! Usually, the SaaS business growth is categorized into 3 phases: . Boost sales and revenue. Sales, marketing, leadership, and support use the platform religiously. Community/Education/Learning tech tool. You need to layout your journey first. Reducing churn.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Educating the customer on how your platform can support their business goals.

Journey mapping 93

Journey mapping SaaS Upselling Enterprise 93

aircall

OCTOBER 6, 2022

With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall. ” — Anna Núñez, Regional Sales Manager at Aircall . . “Spain is a strategic market.

SaaS 62

SaaS Education Marketing Technology 62

CustomerSuccessBox

FEBRUARY 28, 2022

The LAER (Land, Adopt, Expand, Renew) model was developed by Technology Services Industry Association (TSIA). This is a customer engagement model which helps SaaS businesses drive growth. SaaS firms interested in using the LAER model, to track customer success, should first learn about each phase. What is a LAER model?

Upselling 52

Upselling Customer advocacy SaaS Education 52

ChurnZero

AUGUST 24, 2018

SaaS metrics the CFO and CS leader both need to know. • Q: What advice or resources would you recommend for a business transitioning from a perpetual product to a SaaS model? From the Customer Success side, you are really going to have to build a lot of processes around it, because it is no longer a onetime sale.

Finance 61

Finance SaaS Education Customer retention 61

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. LinkedInExpert #sales #INBOUND18 pic.twitter.com/ty6JJalCX7. — ?????????????????? ???????????????#MarketEdLive Customer Education: The Secret to Scale in Customer Success.

Education 66

Education Customer retention B2B SaaS 66

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

JANUARY 18, 2021

Many entrepreneurs have joined the bandwagon of SaaS industry, but they are yet to realize that SaaS growth model is quite different from traditional ones. A deep understanding of SaaS growth levers can take your business to the next level. SaaS is a growing industry. Two growth levers in SaaS.

SaaS 10

SaaS Customer retention Upselling Marketing 10