Mon.Apr 17, 2023

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Revolutionizing Communication: Unleashing the Power of the Best Artificial Intelligence Chatbots

SmartKarrot

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML). AI chatbots are trained on large datasets of real-life conversations, allowing them to understand and respond to user queries in a human-like manner.

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Customer Service Lessons From the Healthcare Industry Any Business Can Use with Jennifer FitzPatrick

ShepHyken

Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes.

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Why Don’t You Come to Me with Solutions Instead?

Steve DiGioia

An old boss said this to me once. He was pissed at my “continual complaining” about “so many issues”. That was his take on the matter. Mine was different. I was pissed off too. He refused to address the many nagging problems that my team had to deal with every day. Service suffered. Morale suffered. We were refunding money back to customers for mistakes that could have been avoided.

Morale 147
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Continuous Improvement in the Contact Center

Real Blue Sky

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations. Continuous improvement is essential for customer operations to remain competitive in today’s fast-paced omnichannel environment, yet in practice, we see organizations are not applying a continuous i

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Girls in ICT Day: Preparing the next generation for a digital and low-carbon economy

Cisco - Contact Center

International Girls in ICT Day is a global movement encouraging girls and young women to pursue science, technology, engineering, and math (STEM) education and careers.

More Trending

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Measuring what matters – your brand’s emotional equity

Maru Group

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? Are you leveraging and building upon those emotions in your marketing communications? Are you bluntly capturing affinity or brand love as a metric in your tracker with no idea how to use it to your business advantage? Brand health or equity tracking is vital to brand growth and understanding the true impact of marketing efforts.

Metrics 74
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Overcome the machine learning cold start challenge in fraud detection using Amazon Fraud Detector

AWS Machine Learning

As more businesses increase their online presence to serve their customers better, new fraud patterns are constantly emerging. In today’s ever-evolving digital landscape, where fraudsters are becoming more sophisticated in their tactics, detecting and preventing such fraudulent activities has become paramount for companies and financial institutions.

APIs 71
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BPO Call Centers: 8 Features To Look For

Global Response

Are you looking to: boost productivity and efficiency among your team? improve customer satisfaction and results? free up internal teams to focus on core business? streamline your processes and workflows? If so, a BPO call center partner can help. Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more.

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Connect Amazon EMR and RStudio on Amazon SageMaker

AWS Machine Learning

RStudio on Amazon SageMaker is the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale.

Scripts 64
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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CiscoLive! Over the Years – Wireless and CAE Hats!

Cisco - Contact Center

Since 1998 the CiscoLive! events, formerly Networkers, have been the network industry’s premiere event for education, product introductions, collaboration, and fun.

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How to Use the Cloud to Improve Call Center Efficiency & Reduce TCO

Avoxi

Efficiency in your call center can help you do more with less while reducing your total cost of ownership. Learn how.

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An In-Depth Guide to Business Process Management Methods

Select VoiceCom Blog

Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise. Experts predict that the global BPO market will reach $405.6 billion by 2027 , with a compound annual growth rate (CAGR) of 8%. By outsourcing non-core processes , you will save on overhead costs and gain more time to focus on scaling your business.

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Continuous Improvement in the Contact Center

Real Blue Sky

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations. Continuous improvement is essential for customer operations to remain competitive in today’s fast-paced omnichannel environment, yet in practice, we see organizations are not applying a continuous i

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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CX Remains a Top Priority Across All Industries

Anexa BPO

An outstanding CX initiative can make or break a business, determining financial outcomes and setting the bar for customer experience. In fact, surveys show that organizations that focus on building their CX programs report an 84% increase in revenues. How can organizations break this process down and create achievable results? It’s critically important for companies that are motivated to improve their CX to set crystal clear goals with a specific direction and robust resilience and flexibility

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Continuous Improvement in the Contact Center

Real Blue Sky

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations. Continuous improvement is essential for customer operations to remain competitive in today’s fast-paced omnichannel environment, yet in practice, we see organizations are not applying a continuous i

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How to Mix Candour with Communications at Work with Lisa Bloch

Russel Lolacher

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. A few reasons why she is awesome — she is the senior director of population health communications at Mount Sinai Health System with more than 30 years of experience in the communications field.

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Continuous Improvement in the Contact Center

Real Blue Sky

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations. Continuous improvement is essential for customer operations to remain competitive in today’s fast-paced omnichannel environment, yet in practice, we see organizations are not applying a continuous i

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging

Comm100

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Failure to do so can lead to serious monetary and reputational implications. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messagi

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The Impact of AI on Today’s Labor Realities in CX

Vistio

Watch to the full podcast here:  Or click here to just listen to the audio.                             As technology continues to advance, AI is being integrated into businesses everywhere. So how does Al impact CX? AI is seen as one of the most efficient ways to cut costs and increase efficiency, which are very important parts of CX.

Banking 52
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Proven Strategies for Maximizing Customer Lifetime Value

Kapta Customer Success

If you’re watching your budget right now like many companies, then maximizing customer lifetime value (CLV) is an excellent strategy to employ. This approach focuses on retaining existing customers to maintain and grow revenue.

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How CX Leaders Should be Leveraging IVR

3CLogic

Despite all the advancements in technology over the past few decades, most of today’s customers are going to pick up the phone to get in touch with businesses for support. In fact, 76% of customers say that phone is their preferred channel of communication when they have a customer service need. For many, it remains the easiest way to find a resolution.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.

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5 Tips for Ensuring Secure Cloud Access with a CASB Solution

CSM Magazine

As organizations shift toward remote work and cloud-based environments, their need to protect sensitive data while maintaining secure access increases. A Cloud Access Security Broker (CASB) is the most effective way. CASBs offer an advanced platform for securing cloud applications, networks, and devices against malicious threats, unauthorized access, and data breaches.

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What is workforce engagement management (WEM)?

Injixo

Workforce engagement management (WEM) is something that we've been hearing more and more about recently. But what is it?

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How Customer Service Impacts Airport User Satisfaction

CSM Magazine

Airports serve an important role in connecting people and places. Its presence can ease the movement of people and goods from one place to another, boosting economic activity and making more services and products accessible to a bigger market. In the past, it was enough for an airport to fulfill these functions as a vital part of the transportation system.

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What is real-time call analytics? Learn about agent assist

Tethr

Learn the difference between real-time and after-call analytics

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Decoding the Call Labeling and Blocking Process

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

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Apr 17 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Telstra Health As a Customer Success Manager, you’ll meet and surpass sales goals, identify the target market and evaluate prospective growth prospects. Increase revenue through site expansion, product and service cross-selling, and renewal uplift.

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How to Plan and Execute a Successful Fundraising Event

CSM Magazine

Organizing a successful fundraising event can be an exciting and rewarding experience, but it can also be a daunting task. Whether you’re planning a charity gala, auction, or benefit concert, it takes a lot of effort and attention to detail to make it a success. From setting goals and timelines to promoting the event and managing volunteers, there are many things to consider when planning a fundraising event.

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AI Conversational Intelligence Revealed: The Future is Here!

SmartKarrot

The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human.