Tue.May 10, 2022

How to improve your call center’s QA process


We talk all the time about how businesses should pay attention to what their customers say. So it only makes sense that we should also listen to our customers.

Having That DE&I Conversation…

Contact Center Pipeline

I feel like I talk about the topic of diversity, equity, and inclusion (DE&I) more than I care to. Not because it’s not an important topic or even because I’m not passionate about it (because if truth be told it’s one of the main reasons why my company, Solid Rock Consulting, even exists today).


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Our Winning Company Culture


We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations.

Ensuring Business Continuity with a DRaaS Solution for Rinchem


Rinchem Company, Inc. is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases.

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Dan Fenton & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

My Next Webinar - with Five9, May 26

Jon Arnold

Got a few webinars/events coming up, and here’s the first one on that list.

More Trending

Amazing Business Radio: Dennis Yu

Shep Hyken

The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes!

National Nurses Week: How can we better support the nurses that work so hard to care for us?


This National Nurses Week (and International Nurses Day), I want to talk about how the technology community can come together to give our nurses the support they need to embrace the joys of working in healthcare.

How Outsourcing Your Back-Office Tasks Can Earn You a Vacation


5 Ways Contact Centre Automation Improves Efficiency

Call Design

With real time automation you can improve efficiency and create a better customer experience for both customers and staff. The software connects to both your contact centre platform and your workforce management system enabling it to monitor queues and update schedules with changes in real time.

2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition


Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money.

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How to Calculate: Customer Lifetime Value Formula (CLV)


When a new customer joins your book of business, there are some things that are known right out of the gate. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer.

Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt


For many, the word “salesperson” elicits images of a slick talker focused solely on closing deals rather than helping customers, but Balto Sales Director Rob Westervelt wants salespeople to challenge that narrative.

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What is a Power Dialer?


Dialing technology has changed over time, as automation has taken over and made phone calls more efficient for agents to initiate. Businesses rely on calling campaigns to help reach goals and increase profits through telemarketing.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Qualtrics and SAP Partner to Bring More Empathy to the Contact Center

CSM Magazine

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction.

How to Add a Chatbot in Totara LMS


Last Updated on May 10, 2022 Today we will learn about Totara LMS and AI Chatbot. Before we begin and before we dive in, a little bit about ourselves. We are Kommunicate, a no-code, hybrid chatbot platform that is built over a powerful Conversational AI system.

4 Ways to Improve Agent Engagement


Most contact centers have been optimizing the customer experience for years. They’ve started offering a more robust omnichannel experience, allowing customers to engage with them in myriad ways and enabling agents to provide proactive service efficiently and effectively.

How to Maximize Your Team’s Time & Boost Efficiency with Standard Operating Procedures (SOPs)

Education Services Group

The first thing that comes to mind when I think of Standard Operating Procedures (SOPs) is the old saying “don’t recreate the wheel.”

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

How can your business benefit from a 24/7 live answering service?


Every missed call is a missed opportunity. A 24/7 live answering service can give your customers and prospects a real person, on every call. The post How can your business benefit from a 24/7 live answering service? appeared first on AnswerConnect Blog. Business Tips

9 Roadblocks to Excellent Call Center Agent Experience


The efficiency of a contact center is determined by one critical factor: the experience of its agents. When teams are happy with their jobs, feel fulfilled, and are motivated, they can provide excellent customer service.

Wix Website Builder: Get to Know Its Features


Wix website builder is a platform developed to enable people who don’t have experience in design or coding to create their own websites. It contains multiple features for customizing the page layouts, managing and producing content, and having your online store. .

Making better connections with Voice Assure Interstate


Voice Assure Interstate puts the control in your hands and lets you test your numbers in any state or province in the United States or Canada. Find out more about Voice Assure Interstate here. Contact our sales team today and start testing your numbers or visit www.spearline.com. People like to talk.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Zappix Announces Deals With Two New Strategic Customers as Self-Service Market Continues to Grow


The leading Visual Self-Service solutions provider has signed two new strategic customers for its flagship Visual IVR product, meeting the continued growth in market demand for automated self-service solutions for customer service call. Press Releases

The beginner’s guide to VoIP voice quality testing


What is VoIP? Voice over Internet Protocol (VoIP) in basic terms, refers to voice being compressed and then sent over the internet to a receiver on the other end and decompressed back into audible voice. There are many benefits to utilizing VoIP instead of a traditional phone line.

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5 Ways To Tackle Common Call Center Challenges To Improve Productivity


The post 5 Ways To Tackle Common Call Center Challenges To Improve Productivity appeared first on Knowmax. KM Software Knowledge Base Agent productivity call center knowledge base Call center script

Did you hear that? Listening to the voice at the center of your CX strategy


These 5 Emerging CX Trends Will Determine Your Brand’s Success. Get the breakdown from North America’s leader in customer care.

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

May 10 – Customer Success Jobs


How to Create Product Tours that Boost Adoption Rates: Steps, Tips, Examples


Product tours or walkthroughs will take users to the product and help with product adoption, understanding, activation, usage, and retention. A product tour needs to include all details about the product and help users experience small elements as well.

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