ClientSuccess

MARCH 13, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Sam Feil , Customer Success Manager. Time management has always been a practice I’ve been looking to better as a CSM. Company : ClientSuccess. Question 1.

Management 40

Management Best practices SaaS Metrics 40

JustCall

APRIL 4, 2023

.’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

TeamSupport

DECEMBER 21, 2018

Click here to download our eBook on why creating great B2B customer experiences is so important to modern business! Training programs must focus as much on information-based skills, such as industry insights, company vision, and product knowledge, as they do on behavioral skills, like problem solving and time management.

B2B 49

B2B Customer Service B2C Customer Support 49

Call Experts

SEPTEMBER 22, 2022

You might also consider whether refunds are available for digital content, such as ebooks or music downloads. Can I Speak to a Manager or Supervisor? Often, a caller will ask to speak with a manager and supervisor. If impossible, escalate to the manager or supervisor.

Customer Service 52

Customer Service Education Call Center Construction 52

Noble Systems

MARCH 19, 2021

This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery. Call Center Software for SMB.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Talkdesk

APRIL 14, 2016

Time Management. of SDRs fail to consistently hit their quota due to poor time management skills. To access information about the rest, download our TOPO Sales Summit Ebook. CTA should center around discussing the content, not the sales offer. Frequency should be every 3-4 weeks. According to Dave, 83.4%

Sales 40

Sales Best practices Outbound sales call center software 40

Comm100

OCTOBER 30, 2017

It’s said there are two types of people in the world – Type As, people who are typically super-organized and concerned with time management, or Type Bs, who are usually more relaxed. The activities in this eBook can be great training materials to improve customer service or morale in your team. Productivity Gifts.

Morale 83

Morale Personalization Customer Service Accountability 83

ClientSuccess

MARCH 21, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. With so many priorities being juggled by the CSM team, time management and prioritization are key. For those just joining our blog series CSM from the Trenches, welcome.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. With so many priorities being juggled by the CSM team, time management and prioritization are key. I always try to follow a variation 5-minute rule.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

CrazyCall

APRIL 9, 2019

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Trish Bertuzzi is also actively involved in the tech community and is the creator and manager of the LinkedIn Inside Sales Experts Group. Lori Richardson.

Sales 133

Sales Consulting Consulting Coaching 133

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike.

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike.

Morale 10

Morale B2B Coaching Employee engagement 10

Comm100

NOVEMBER 23, 2020

Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Once a new ticket is created, it can easily be tagged, sorted, and distributed to the right agent at the right time. Freshdesk users have reported other issues with ticket management in 2020.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Comm100

NOVEMBER 8, 2017

Do you: (A) Get up and leave (B) Complain to the manager about the situation, or (C) Shrug it off and wait for the food?”. Manages Time Wisely. One of the most commonly evaluated metrics is an agent’s average handle time (AHT). How do you respond when you are stuck in a bad traffic jam?

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42