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The Complete Guide to Email Management in Higher Education: Ebook

Help Scout

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes. Read the full article

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[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Convoso

With so much at stake in every customer interaction, call center managers tend to be too reliant on old redundant policies that simply breed frustrated customers or a lack of sales. Convoso's ebook is aimed to help call center managers across the world build a better culture. Agents that are always empowered.

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7 Tips to Retain Your Top Contact Center Agents – Free eBook

The Center for Client Retention

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. All of these tips can be accomplished with a simple adjustment in the thinking when approaching call center staff training and management and do not require any monetary outlay whatsoever.

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eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

Aspect

This creates a positive impact to your bottom line, including: Reduced Quality Management Costs. An automated quality management feature can greatly reduce quality management costs while also improving objectivity. Additionally, the automated quality management feature reduces stress related to monthly agent evaluations.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

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Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

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10 Tips For Making Customers Feel Welcome – Free eBook

The Center for Client Retention

It goes without saying that all businesses and their owners/managers understand it is important to make customers feel welcome, but welcoming them can quickly fall to the wayside when attention is being directed towards increasing profits or cutting costs.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

Download this eBook and gain an understanding of the impact of data management on your company’s ROI. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. You'll learn about: The true cost of bad (and good) data.

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Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

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4 AI Hacks to Make Sales Teams More Efficient

In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts. Simplify account-health management. Download the eBook today! Automate personalized outreach. Stream the freshest data.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.

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The Ultimate Guide to Executive Recruiting

It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. In this eBook, learn: The Discovery Processes.

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Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. Download this eBook to learn how to start improving your marketing team's data!

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. This eBook takes a look at three headache-free strategies you can employ today to accelerate selling the right way.