Micah Solomon

OCTOBER 26, 2018

And that definition cannot be based on a specific job description or checklist or daily to-do list; it needs to be based on the purpose of the organization. If you’re looking for a place to start, here are seven service catalysts that can bring powerful results. Empower your frontline employees.

Customer Service 49

Customer Service Consulting Consulting Healthcare 49

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. Solution overview. Find the metric in CloudWatch Logs.

Scripts 71

Scripts Metrics Healthcare Accountability 71

Global Response

DECEMBER 21, 2022

FinTech, banking, healthcare, transportation, etc.) A QA process can also help point to areas where your scripts or procedures are weak and need additional processes to be more compliant. It’s a self-fulfilling loop that benefits everyone in the end. Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Feedback Best practices 62

AWS Machine Learning

JANUARY 17, 2023

Healthcare and life sciences. We define the objective metric name, metric definition (with regex pattern), and objective type for the tuning job. Fraud detection. Computer vision. Extract and analyze data from documents. Predictive maintenance. Churn prediction. Personalized recommendations. Reinforcement learning. Financial pricing.

Calibration 70

Calibration Metrics Accountability Technical Support 70

AWS Machine Learning

FEBRUARY 14, 2024

The lines between keypoints will be automatically drawn for the user based on a skeleton rig definition that the UI uses. For the purposes of this post, we create a labeling job using the example scripts and images provided in the repository. CD into the scripts directory in the repository.

Scripts 103

Scripts Engineering Entertainment Healthcare 103

REVE Chat Blog

MARCH 11, 2020

Your support operators can use canned responses and ready live chat scripts to improve the resolution time and help customers in quick decision making. Live chat support can definitely reduce cart abandonment , increase sales, and boost conversions. . Key learnings. Over 50% of customers expect a business to be open 24/7 ( Oracle ).

Chatbots 64

Chatbots Real estate Sales Finance 64

AWS Machine Learning

JANUARY 26, 2024

Organizational resiliency draws on and extends the definition of resiliency in the AWS Well-Architected Framework to include and prepare for the ability of an organization to recover from disruptions.

Best practices 123

Best practices Government Engineering Accountability 123

AWS Machine Learning

SEPTEMBER 1, 2023

Generative AI definitions and differences to MLOps In classic ML, the preceding combination of people, processes, and technology can help you productize your ML use cases. Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback.

Engineering 104

Engineering Accountability Construction APIs 104

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

AWS Machine Learning

APRIL 17, 2023

For scenarios where you need to add your own custom scripts for data transformations, you can write your transformation logic in Pandas, PySpark, PySpark SQL. You might run into scenarios where you have to add your own custom scripts for data transformation. Sovik Kumar Nath is an AI/ML solution architect with AWS.

Engineering 84

Engineering Scripts Analytics Healthcare 84

Vistio

APRIL 2, 2022

Yeah, definitely. So you’ve got financial services, healthcare, utilities, education, professional services, retail, travel. And we need to be able to see what they’re saying while we’re listening to them and not listening and responding with something different off a script. Definitely.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 52

Healthcare Accountability Metrics Surveys 52

AWS Machine Learning

AUGUST 17, 2023

Option B: Use a SageMaker Processing job with Spark In this option, we use a SageMaker Processing job with a Spark script to load the original dataset from Amazon Redshift, perform feature engineering, and ingest the data into SageMaker Feature Store. The environment preparation process may take some time to complete.

APIs 74

APIs Engineering Scripts Analytics 74

AWS Machine Learning

FEBRUARY 20, 2023

Fine-tuning large models like Stable Diffusion usually requires you to provide training scripts. Furthermore, you have to run end-to-end tests to make sure that the script, the model, and the desired instance work together in an efficient manner. We fetch the required Docker Image URIs and script URIs and deploy the model.

Scripts 79

Scripts APIs Entertainment Construction 79

AWS Machine Learning

JULY 5, 2023

Introduction and solution overview The 1_introduction.ipynb notebook provides an overview of the solution and stages, and a look into the configuration file that has content definition, data sampling period, train and test sample count, parameters, location, and column names for generated content. client('servicecatalog') cwd = os.getcwd().split('/')

Automotive 69

Automotive Accountability Metrics Healthcare 69

Callminer

JULY 23, 2019

What the definition fails to account for, however, is the two-way nature of the transmission. Together, the definitions clarify how the concepts of feedback and coaching intertwine to become critical in providing contact center agents the information and encouragement they need to perform up to and beyond the standards set forth for them.”

Best practices 140

Best practices Feedback Call Center Coaching 140

JustCall

FEBRUARY 28, 2024

And it is unclear what it offers — definitely not something you’d want to waste your time and energy on. It hits the ball out of the park with its advanced AI technology for automated sales scripts , AI-based call scoring, and customer sentiment analysis. Instead, equip your agents with life rafts using JustCall’s advanced features.

Real estate 52

Real estate CRM APIs Sales 52

Branch Mesenger

FEBRUARY 2, 2018

We package up those stories, include exclusive interviews, tips, tricks, and tactics about retail call centers, distribution, fitness, healthcare, and managing verticals and we send those out to our users. Ryan Broshar: Yeah, definitely. And I think this is an area that you've definitely seen some changes in.

Real estate 67

Real estate Marketing Technology Personalization 67

Customer Relationship Metrics

JANUARY 11, 2017

Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

AWS Machine Learning

OCTOBER 1, 2022

You will see how you can continue using open-source libraries in your deep learning training script and still make it compatible to run on both Kubernetes and SageMaker in a platform agnostic way. script creates a Docker container image that has all the necessary tools and scripts for provisioning and operation of EKS clusters.

Scripts 78

Scripts Engineering Accountability Management 78

JustCall

MARCH 23, 2023

IVR phone system’s definition is an automated voice response technology that interacts with the caller. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. IVR and Auto-attendant Scripts The IVR experience relies heavily on how well-crafted your prompts are.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

AWS Machine Learning

SEPTEMBER 7, 2023

Clean up To clean up the resources you created, run the following script from the aws-do-eks container shell: /eks-delete.sh During the past 10 years, Alex has worked on democratizing AI and ML, combating climate change, and making travel safer, healthcare better, and energy smarter.

Metrics 89

Metrics APIs Management Engineering 89