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How to Write an After-Call Survey Script

Fonolo

Let’s say your customers are patients at a healthcare facility. You might have a carefully crafted questionnaire or script for your after-call survey. Review restrictions to avoid potential legal issues, especially if you are working in a healthcare setting. Sample After-Call Survey Script. Keep that in mind.

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Healthcare Call Center Benefits

TeleDirect

Does your healthcare group require a rapid, reliable platform to handle patient calls? If you’re looking for the benefits of a healthcare call center without all the administrative time and money that goes into an in-house contact center, TeleDirect is here to assist. What are the Benefits of a Healthcare Call Center?

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Exploring summarization options for Healthcare with Amazon SageMaker

AWS Machine Learning

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

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Best Tools and Practices for a Healthcare Call Center

Calltools

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

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6 Ways to Improve Customer Experience in Healthcare

CSM Magazine

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. This blog discusses six ways to improve customer experience in healthcare. Providing the best medical experience is a challenge for all healthcare providers.