TechSee

APRIL 22, 2024

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

ShepHyken

FEBRUARY 12, 2024

Integrating technology with human support can enhance the overall customer experience. Plus, Shep and Venk discuss findings from the CX Buyers’ Insights Report , revealing what CX decision-makers will invest in and focus on for 2024 and beyond.

Brand ambassadors 373

Brand ambassadors Healthcare Contact Center Self service 373

Zappix

NOVEMBER 21, 2022

An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. The API is not intended to be used directly by a person (the end user).

APIs 52

APIs Personalization 52

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

CRM 52

CRM Metrics First call resolution Accountability 52

delighted

FEBRUARY 24, 2020

At Delighted, our goal is to provide businesses of all sizes with one easy-to-use customer experience (CX) platform for collecting and acting on customer feedback. Our many integrations simplify the process. In light of this, we’re excited to announce our latest integration with Friendbuy. Just how impactful is this integration?

Surveys 42

Surveys Feedback Marketing Technology 42

ForeSee

NOVEMBER 17, 2016

Last week, as part of our Fall Release, we released ForeSee CX Suite, an integrated toolkit of our popular CX applications. The post ForeSee Feedback now integrated into the new CX Suite appeared first on ForeSee. ForeSee clients who use Feedback received early invitations to.

Feedback 69

Feedback 69

ShepHyken

APRIL 28, 2024

From chatbots and voice assistants to recommendation engines, brands are integrating AI wherever they can, and for good reason. My Comment: AI continues to be the most talked-about and written-about topic in customer service and CX. Without trust and confidence, you can’t have loyalty.

Customer Service 175

Customer Service Advertising B2C Big data 175

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Feedback 83

Feedback Consulting Consulting Enterprise 83

CCNG

OCTOBER 4, 2023

Of late, I see many CX practitioners worrying that this song will become the anthem of an industry lost to artificial intelligence (AI). WILL AI KILL THE CX STAR? AI in CX will follow the same pattern. He is the author of “The AI Empowered Customer Experience” and hosts a trio of podcasts on CX and innovation.

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CCNG Engineering Chatbots Education 195

TechSee

FEBRUARY 19, 2024

Are LLMs the right way approach to CX automation? We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business. Pros of LLM-Powered CX Automation Reduced Costs Automation should significantly reduce overheard. What other infrastructure and investments are required?

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

GetFeedback

MAY 5, 2021

New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.

Feedback 147

Feedback 147

teleopti

FEBRUARY 25, 2019

Join Dave Hoekstra, WFM Evangelist, as he enters the realm of customer service integrations. If you’re interested to discover the integration potential between your existing platforms and a new WFM solution, Dave offers Teleopti’s four key considerations. What happens if we buy something and it won’t integrate?

CRM 50

CRM APIs Banking Contact Center 50

CX Accelerator

NOVEMBER 11, 2022

In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up. The 8 skills required by any CX team are: Strategy. But the strategy function within a CX team is also very much about the strategy’s implementation. Customer Journey Mapping.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

TechSee

MARCH 11, 2024

In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

VHT

APRIL 30, 2019

With so much pressure on customer experience (CX) today, business leaders may be tempted to toss any promising new technology into their CX strategy. If you want to successfully incorporate a new product into your CX, do the groundwork first and never lose site of the people involved. Set the Appropriate Goal for a CX Strategy.

Chatbots 48

Chatbots Metrics Consulting Consulting 48

ShepHyken

NOVEMBER 27, 2023

My Comment: I’m a geek for great stats and facts about customer service and CX. The information is compelling to get a company started on their customer service/CX initiative or add “fuel to the fire” to your existing program, even if it’s doing well. There is no end to the service/CX journey.

Customer Service 170

Customer Service Morale Customer retention Marketing 170

Upstream Works

SEPTEMBER 8, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Enterprise 155

Enterprise Management 155

ShepHyken

DECEMBER 7, 2023

Customer experience (CX) has become a core operational necessity. Better CX equals happier customers, which in turn helps contribute to healthier bottom lines. But as CEOs, we’re also tasked with looking at the broader picture. He talks about how amazing customer experience can be sustainable.

Call Center 149

Call Center Transportation Upselling Education 149

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. At the end of the workshop, participants were invited to contribute their perspectives through a brief survey, serving as a bridge between what was discussed and the state of CX. Ready to embark on the next chapter of CX?

Customer Experience 62

Customer Experience Multichannel Contact Center Customer centricity 62

3CLogic

FEBRUARY 28, 2022

For many organizations, an SMS service that integrates with their ServiceNow instance is becoming critical. For starters, contact centers that are currently using SMS are often relying on a solution that doesn’t integrate with their primary system of record , leaving them with an incomplete view of the customer journey. Two-way SMS.

Contact Center 59

Contact Center Surveys Wait times Feedback 59

Lumoa

APRIL 4, 2023

Our team has been hard at work to integrate the versatile functionalities of GPT into what Lumoa already has to offer, and we are ready to launch a first iteration in the next few weeks. So, as we are becoming the first customer experience platform to integrate generative AI, we do that in a way that supercharges what we have done so far.

Feedback 16

Feedback Analytics Marketing Customer Experience 16

Concentrix

MARCH 15, 2024

Concentrix + Webhelp named a Winner at TMC’s Annual CUSTOMER Product of the Year Awards Location: Newark, CA Date: March 12, 2024 Concentrix + Webhelp’s Payment Integrity Analytics (PIA), CX Bridge, Marketing Engagement Platform (MEP), and AI co-pilot capability for VOC, ELLIE, have all been recognized as winners at the 2024 TMC Customer Product of (..)

Analytics 83

Analytics Marketing 83

Outsource Consultants

MARCH 28, 2024

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes , at Outsource Consultants, delve into the often misunderstood concepts of outsourcing and offshoring within the customer experience (CX) sector.

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outsourcing Consulting Consulting Technology 67

Zappix

APRIL 17, 2024

A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect. Operational Efficiency: Deep integration with Genesys Cloud and Amazon Connect streamlines Cloud-Based Customer Service, reducing time and effort.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Topdown

NOVEMBER 1, 2016

In an August 2016 report entitled Three Steps to Enrich the Customer Experience with Contextualized Communications , Gartner analysts Karen M.

Customer Experience 74

Customer Experience Management 74

Outsource Consultants

FEBRUARY 26, 2024

which is why Corey Kotlarz, Founder and President , and Dave LaBatt, Executive BPO Matchmaker , were excited to share their nearly 60 years of collective CX and outsourcing expertise in a recent article published by CXMToday. Corey Kotlarz: “ AI is at the forefront of the CX marketplace , a hot topic everyone discusses.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

24-7 InTouch

APRIL 26, 2024

Artificial intelligence (AI) stands as a monumental force reshaping the customer experience (CX). But businesses must navigate the delicate balance between leveraging AI for competitive advantage and ensuring safety and ethical integrity. It requires continuous training and refinement to adapt to new data and emerging risks.

Government 52

Government Customer centricity Technology Management 52

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. The early investment in marketing automation is now expanding to CX automation.

Enterprise 109

Enterprise Best practices Technology Customer Experience 109

TechSee

MARCH 21, 2024

TechSee’s Revolutionary Solution: Visual-AI Fiber Installation Recognizing these challenges, we have leveraged our expertise in AI-powered CX automation to develop AI-guided visual flows specifically designed for self-service fiber installation. The visual flows seamlessly integrate with TechSee Live for remote visual support.

Self service 124

Self service APIs Upselling Contact Center 124

LiveVox

OCTOBER 23, 2023

While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the healthcare landscape, ushering in a new era of patient-centric care.

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Healthcare Management Customer Experience 83