SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

Real estate 85

Real estate Virtual Agent B2B Contact Center 85

Creative Virtual

OCTOBER 6, 2022

By Maria Ward, Account Manager & Knowledgebase Engineer. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. Here’s how it works: The customer enters their question in German in the virtual agent.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

SmartAction

NOVEMBER 15, 2023

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. Or is it something else?”

Self service 99

Self service Virtual Agent Chatbots Analytics 99

aircall

MAY 16, 2017

As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. What do they do?

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

SmartAction

DECEMBER 12, 2023

Listening to Our Customers: The Genesis of Change The idea of a brand refresh started where all great ideas do — with our customers. Whether it was feedback from Contact Center Directors, IT Managers, or C-level executives, every piece of feedback was a precious gem, helping us sculpt a better version of ourselves.

industry standards 78

industry standards Customer Service Automotive Virtual Agent 78

3CLogic

MAY 26, 2022

If you are seeing a significant drop in customers or stagnated growth in net new customers, the best way to center the new expectations for customer experience is an informed customer experience strategy that can even help you achieve — and exceed — your revenue goals. What Is Customer Experience Management (CXM)?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

SmartAction

JUNE 9, 2023

Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. They are widely used in customer support, providing 24/7 assistance. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

SmartAction

DECEMBER 12, 2023

Listening to Our Customers: The Genesis of Change The idea of a brand refresh started where all great ideas do — with our customers. Whether it was feedback from Contact Center Directors, IT Managers, or C-level executives, every piece of feedback was a precious gem, helping us sculpt a better version of ourselves.

industry standards 52

industry standards Customer Service Automotive Virtual Agent 52

SmartAction

NOVEMBER 7, 2018

But as more and more companies are turning to conversational AI solutions to enable self-service automation over voice and chat, the analyst community has identified the need to create a distinct category for these cloud-based virtual agent solutions that mimic live agent behavior. Why SmartAction?

Self service 79

Self service Virtual Agent Contact Center Customer Support 79

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To automate your customer support and troubleshooting, you will need a provider with an advanced Phase 3 solution.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. It brings together humans and artificial intelligence (AI) with powerful integration options and easy-to-manage workflows for the industry’s smartest solution yet.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Creative Virtual

OCTOBER 5, 2020

The global pandemic has put digital transformation projects on the fast-track for many organisations, including digital customer service initiatives. This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To automate your customer support and troubleshooting, you will need a provider with an advanced Phase 3 solution.

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

TechSee

SEPTEMBER 21, 2023

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Creative Virtual

JANUARY 4, 2022

If your organisation already has a conversational AI project, then you don’t need me to wax on about the importance of digital customer support. I started my project with an inexperienced start-up that isn’t able to provide the technology updates and support I need from my conversational AI vendor. You get it.

Virtual Agent 52

Virtual Agent Chatbots Coaching Consulting 52

Babelforce

AUGUST 2, 2023

By partnering with our friends at Ultimate, we’re able to provide automation solutions to our enterprise customers that extend across all voice and text-based channels. The company is building the world’s most powerful virtual agent platform. We’re beyond excited to announce our latest partnership with Ultimate.

Virtual Agent 52

Virtual Agent Enterprise Customer Support Customer Service 52

Creative Virtual

OCTOBER 4, 2021

We live at a time where customer experience (CX) is the key competitive differentiator, and that’s why I’m really surprised when I experience particularly bad customer service. I was chasing up the estate management company for a status update. I had such an experience recently. I sent over ten emails.

Virtual Agent 59

Virtual Agent Customer Service Sales Personalization 59

CSM Magazine

DECEMBER 14, 2021

Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Interactions Will be More Personalized. Much More Proactive Service.

Customer Service 52

Customer Service Virtual Agent Chatbots Education 52

Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. Most companies use chatbots as a way to manage customer support.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

UJET

DECEMBER 17, 2020

If the speech engine is still having trouble understanding the caller, the auto-attendant may connect them with a human agent or ask the customer if they would prefer to converse in their native language. It can even help chatbots and virtual agents pick up where conversations last left off.

Virtual Agent 72

Virtual Agent Interactive Voice Response Chatbots Engineering 72

UJET

DECEMBER 17, 2020

If the speech engine is still having trouble understanding the caller, the auto-attendant may connect them with a human agent or ask the customer if they would prefer to converse in their native language. It can even help chatbots and virtual agents pick up where conversations last left off.

Virtual Agent 72

Virtual Agent Interactive Voice Response Chatbots Engineering 72

CSM Magazine

JANUARY 22, 2024

May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: smartaction.ai Company Website: aptedge.io

SaaS 52

SaaS Customer Service Chatbots Virtual Agent 52

CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

bold360 Blog

SEPTEMBER 15, 2020

The distinction involves who is answering the questions – a human agent for live chat and artificial intelligence (AI) for the chatbot, which provides 24/7, automated customer support. Whether customer interaction happens via live chat or chatbot, the user experience is much the same. decrease in customer care costs.

Chatbots 90

Chatbots Virtual Agent Customer centricity Customer Support 90

ConvergeOne

DECEMBER 6, 2022

The Avaya & ConvergeOne team combines forces to help with your customer-centric crusade. Together, we will turn your stresses into superpowers—workflow optimization, time and project management, personalized customer support, and increased revenue—to help you build a better world for your business and customers.

Chatbots 79

Chatbots Virtual Agent Customer centricity Personalization 79

CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Lumoa

NOVEMBER 30, 2022

You might expect this digital sales agent to provide links to useful resources on your website. Customer support. For starters, your virtual sales agent should be a) visible and b) obvious as to its purpose. Another great idea to explore is offering a digital sales agent that is voice-enabled.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Creative Virtual

OCTOBER 7, 2019

Here’s our annual blog post roundup of trends, tips and stats to help you consistently deliver a five-star customer service experience: Top Tips for Implementing a Chatbot or Virtual Agent in 2019 – These eight tips address the most important items organisations should consider when evaluating and deploying chatbot or virtual agent technology.

Customer Service 40

Customer Service Virtual Agent Chatbots Self service 40

SmartAction

NOVEMBER 12, 2018

El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. Mike Vanca, Chief Product Officer, SmartAction.

Virtual Agent 40

Virtual Agent contact center solutions Contact Center Enterprise 40

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Customer Benefit. Intelligent virtual agents (IVAs). Technology.

Interactive Voice Response 78

Interactive Voice Response Virtual Agent Self service Contact Center 78

SharpenCX

JUNE 20, 2022

Process payments and view historic customer data by integrating SharpenCX with Zendesk, the ultimate easy-to-use customer support tool. Reduce wasted time for your agents and personalize your customer interactions by combining SharpenCX and ServiceNow. Integrating with Zendesk. Integrating with ServiceNow.

Contact Center 67

Contact Center Virtual Agent APIs Cloud contact 67

Creative Virtual

OCTOBER 4, 2018

By Mandy Reed, Marketing Manager (Global). Contact centers around the world are celebrating Customer Service Week this week, recognizing their agents who deliver service and support to customers all year long. But many of those contact centers are missing an important team member. They are missing a chatbot.

Chatbots 56

Chatbots Contact Center Virtual Agent Coaching 56

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

DMG Consulting

OCTOBER 4, 2017

In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Intelligent Virtual Agents (IVAs). The acquired knowledge is assimilated and leveraged in future interactions.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48

Netomi

APRIL 26, 2022

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a support team’s inbox, many companies triage it, tagging it based on the topic or urgency, and route it to the appropriate agent or team.

Customer Service 52

Customer Service Virtual Agent Customer Support Chatbots 52

TechSee

FEBRUARY 20, 2018

Drivers for customer self-service. Organizations generally implement self-service tools within their customer support processes as a response to a business challenge. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction?

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132