Creative Virtual

JANUARY 12, 2021

Having innovation at the heart of our company culture at Creative Virtual has served the company well, but only because we innovate with the objective of delivering products and services that genuinely help our customers meet their goals in increasingly better ways. Most companies use chatbots as a way to manage customer support.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

TeamSupport

DECEMBER 6, 2022

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. It’s integral to always take a demo of a solution and pick it apart.

Customer Support 52

Customer Support Self service Service level Customer Experience 52

Solvvy

SEPTEMBER 20, 2022

You can also use your customer satisfaction (CSAT) score , Net Promoter Score®, and customer retention as indicators of how well your customer support processes meet your client’s expectations. In addition, talk to your customer support team agents on the front lines to learn about their pain points.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

JustCall

OCTOBER 26, 2023

When it comes to providing exceptional customer support, you cannot leave iOS users behind. However, providing customer support to disgruntled customers requires more than rolling out insanely creative CSR ads or inspirational marketing content.

Customer Support 52

Customer Support voip Contact Center Self service 52

Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. to real-time messaging, simulation, self-service and crypto-currency. 24x7x365 availability and customer support is the new normal. Get Hooked on Real-Time Messages.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

CSM Magazine

JULY 4, 2022

Casino customer support is a very important aspect of the life of any casino player. The professionalism of casino customer support significantly affects user experience and determines whether you are going to return back to a particular casino again and again or not. How Is Casino Customer Support Becoming Better?

Customer Support 52

Customer Support Self service Accountability Technology 52

Mindtouch

OCTOBER 12, 2017

It happened while I was demoing a customer’s deployment of MindTouch to a senior leader in Customer Support. The customer site is CAKE software for restaurant management and point of sale , a software-as-a-service (SaaS) product owned by the massive food service conglomerate Sysco.

Self service 48

Self service SaaS Analytics Sales 48

Solvvy

AUGUST 17, 2022

However, some of the most important metrics to track are customer support KPIs, which can provide crucial insights into your operation and the health of your business, from customer satisfaction and retention to cost control and the bottom line. Why Should Businesses Track Customer Service KPIs?

Customer Support 102

Customer Support Customer retention Chatbots Metrics 102

Creative Virtual

APRIL 2, 2020

They also give organisations the opportunity to get self-service projects both deployed and performing well quickly. By working with an industry vendor that provides a combination of technology and implementation expertise and support, companies don’t need to worry about having that knowledge internally to get started.

Self service 52

Self service Virtual Agent Chatbots Government 52

Solvvy

JUNE 30, 2021

So how can you get a sense of the customer experience you’re delivering? It starts by analyzing your metrics – especially those tied to your customer support efforts. . These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). .

Chatbots 62

Chatbots Metrics Customer Support Agent burnout 62

TeamSupport

JUNE 3, 2020

Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? To get started, here is a list of questions to ask yourself so you can better understand if you need to make a change with your support software. Ask software providers for a demo.

B2B 64

B2B Customer Support B2C Self service 64

Kayako

APRIL 14, 2016

Video is an excellent self-service tool. It offers a unique way for customers to learn about and get the most from your product or service. Interactive video takes things to the next level – by giving your customers a complete support experience in one. Why use video in self-service support?

Self service 48

Self service Best practices Customer Support Marketing 48

Creative Virtual

APRIL 16, 2020

In these unprecedented times, I have found myself reaching out for specific information, often at odd times of the day, and even well-established companies are failing to fulfil the demand to provide effective customer self-service tools.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

TeamSupport

APRIL 11, 2024

When production and logistics are responsible for meeting high standards, high-quality customer support is vital. In fact, in today's competitive market, exceptional customer support has emerged as a critical differentiator for manufacturers seeking to gain a competitive edge and foster long-term customer relationships.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Lumoa

APRIL 28, 2024

Customer Support and Community When you are using software, you want there to be great and easily accessible customer support in case something goes wrong. Qualtrics and Medallia’s service model leans toward managed services rather than self-service. Sign up for a demo today.

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TechSee

MARCH 10, 2021

Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation. Adding the visual element to customer interactions can allow agents to handle more use cases than ever before. But the organization benefits as well.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Creative Virtual

FEBRUARY 7, 2023

engagement with the customer. This can be applied to marketing, sales, and customer support. Personalizing the customer’s experience can mean a lot of different things to different companies and in different scenarios. I was reminded of this last week when I received an email from Amazon with a product recommendation.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Solvvy

JUNE 22, 2022

Why Conversational AI is a Good Fit for Customer Service. Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. Gives customers a self-service option. Some people simply prefer self-service.

Chatbots 119

Chatbots Banking Self service Finance 119

Solvvy

JULY 13, 2022

Customer service automation can help you overcome other customer support challenges. A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90

SharpenCX

AUGUST 7, 2023

Sure, there are self-service options and automated chatbots to speed up service. But sometimes, customers just want to talk to another human. Add a live chat tool to your website to offer assistance as potential customers browse your offerings. Provide omnichannel customer support so they have more options.

Chatbots 67

Chatbots industry standards Call Center Scripts 67

Quiq

AUGUST 24, 2021

As a result of these two changes, brands’ ability to succeed online and drive more revenue has become increasingly reliant on their capability to deliver premium customer service experiences. Reroute Off-Hour Care Inquiries to Self-Service Messaging To Drive Conversions. See a Demo Today. Contact us today.

Self service 74

Self service Customer Care Upselling Customer Support 74

Creative Virtual

MAY 28, 2020

Do you need to upgrade a poor performing self-service tool? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents. Offering reliable self-service is an important piece of that strategy.

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

TechSee

MARCH 11, 2024

To automate your customer support and troubleshooting, you will need a provider with an advanced Phase 3 solution. However, if you only want to provide basic eCommerce support, such as order status updates or system downtime updates, a Phase 2 solution will suffice. What managed services are looking for?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Offering self-service materials and guided walkthroughs helps clients get what they need. . After onboarding and orientation, your customers are ready to utilize your SaaS products. Customer Lifetime Value: Customer support teams should also aim to increase client lifetime value.

SaaS 175

SaaS Customer Experience B2B Feedback 175

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. I was in support leadership for a couple years. Support can kick off that process directly within a chat.

Sales 111

Sales Customer Experience Upselling Self service 111

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Request a demo now. Plus, it’s infinitely scalable. It’s the future, today.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

Mindtouch

MAY 23, 2018

Today, MindTouch is the world leader in self-service customer support. We began as a developer-focused open source project, then we commercialized by selling to small software firms, and now we’re servicing some of the largest and most respected high tech and manufacturing brands in the world. Request a Demo.

Self service 91

Self service Marketing Coaching Customer Support 91

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

Comm100

OCTOBER 10, 2022

While transitioning to a smaller support team size, a chatbot allowed IMAGINiT to maintain service levels, including keeping wait times and response times low: “The Comm100 team has been awesome… I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question.

Chatbots 81

Chatbots Customer Service Self service Agent burnout 81

Quiq

OCTOBER 28, 2021

Quiq also ingested FAQs to help contain service-related questions when possible and did NLU training to interpret care issues that needed escalation. Based on the customer’s intent, the chatbot is able to determine whether the query could be completed via self-service or if Diamond Expert assistance is needed.

Chatbots 52

Chatbots Self service Interactive Voice Response Sales 52

TechSee

MARCH 1, 2021

The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.

Sales 124

Sales Technology Customer Service Chatbots 124

Tethr

APRIL 9, 2020

Intelligent routing and online customer support are just some of the ways these kinds of advances enhance customer self-service while updating the customer experience. If you’re ready to start using effective AI-based speech analytics in your organization, request a demo with Tethr today. .

Customer Experience 101

Customer Experience Scripts Analytics Self service 101

Quiq

AUGUST 12, 2021

To manage spikes in email support volume, eCommerce brands are increasingly turning to automated, self-service channels to be more efficient in their support operations, while simultaneously driving improved customer satisfaction metrics. 3 Tactics For Reducing Email Service Volume. See a Demo Today.

Self service 52

Self service Wait times Enterprise Call Center 52

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Solvvy

MARCH 22, 2022

A: The process can start with just one employee advocating for a better customer and agent experience by offering self-service at their company. Q: What’s your advice for leaders on securing buy-in from customer support agents? Q: How long does it take to implement a chatbot?

Chatbots 62

Chatbots Morale Benchmark Upselling 62

Hodusoft

OCTOBER 19, 2023

They help manage customer interactions by serving as the initial point of contact. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Totango

SEPTEMBER 20, 2022

Showing customers how to unlock product value by explaining features through demonstration videos, tutorials, and FAQ resources. Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives.

B2B 82

B2B SaaS Education Brand ambassadors 82