ShepHyken

SEPTEMBER 10, 2021

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

Customer Experience 243

Customer Experience Advertising Employee engagement Sales 243

ShepHyken

MARCH 4, 2022

This week we feature an article by Mike Macpherson, Director of Sales and Marketing for VBO Tickets , a global provider of a total ticketing engagement solution. He shares how organizations can deliver a total customer experience. What is the total customer experience? Listening to the customer.

Customer Experience 179

Customer Experience Customer centricity Sales Marketing 179

TechSee

NOVEMBER 7, 2023

Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

Customer Experience 124

Customer Experience Engineering Call Center Technology 124

ShepHyken

AUGUST 14, 2020

He writes about the importance of ensuring a positive customer experience, especially during a world crisis. The customer experience (also referred to as CX) seems like a simple concept. Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

ShepHyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. The release of the “ How It’s Made ” videos is a perfect example of this.

Customer Experience 169

Customer Experience Accountability Customer Service Customer Care 169

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

ShepHyken

JANUARY 16, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s what our customers say. They should learn firsthand what it’s like to be a customer.

Customer Service 352

Customer Service Customer centricity Surveys Customer Support 352

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

ShepHyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. Here’s why this is important to you, even if you aren’t in a customer-facing role. Does the Customer Come Back?

Metrics 375

Metrics Customer Service Consulting Consulting 375

ShepHyken

NOVEMBER 16, 2016

Both are part of the customer experience (CX). So, which customer experience would you rather create? But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Customers can post comments and interact.

Marketing 335

Marketing Customer Experience Advertising Sales 335

Beyond Philosophy

JANUARY 2, 2019

I recently read two pieces of research about Customer Experience that worried me. The first was from Nunwood , a UK-based research company with a Customer Experience index, and it showed that improvements in Customer Experience were not happening. The Seven Reasons Customer Experience is Dying.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

JustCall

MARCH 28, 2023

The sales landscape is changing. Owing to emerging technologies and evolving consumer behaviors, the way businesses connect and engage with customers is different now. It’s important for sales leaders to navigate their teams accordingly in order to stay ahead of the curve.

Analytics 52

Analytics Sales Customer centricity Technology 52

NobelBiz

MARCH 12, 2024

Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). CXM has completely revolutionized how brands engage with their customers.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Government 190

Government Customer Service B2B B2C 190

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. Customer Service as a Profit Center.

Sales 124

Sales Technology Customer Service Chatbots 124

ShepHyken

JUNE 6, 2023

For Amazon, it’s free shipping, access to video content, and more. I create weekly videos based on these articles. If something I write or put in a video makes a difference in someone’s life or business, that’s good enough for me. A different way to say free is no extra charge. Isn’t that the same as free? Here’s a scenario.

Advertising 212

Advertising Customer Service Customer Experience Sales 212

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

TechSee

AUGUST 7, 2018

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Yet, all this progress has created a new set of sales challenges. Technologies enabling visualization.

Sales 95

Sales Automotive B2B Entertainment 95

Toister Performance Solutions

MARCH 25, 2021

The following is an excerpt from The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. In April 2009, a video of two franchise employees defiling customer orders went viral. The video led to the employees' arrests and a lot of grossed-out customers. Where's the love?"

Customer Experience 121

Customer Experience Advertising Feedback Surveys 121

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. What exactly do they do well?

Sales 52

Sales Management Morale Employee engagement 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. For example, email, video calls, QBRs?

Sales 52

Sales Accountability Advertising Marketing 52

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Beyond Philosophy

NOVEMBER 4, 2014

Using smells in your Customer Experience is olfactory marketing, and it works. BusinessInsider.com just posted a great video that demonstrates this concept. A spa might have a seating arrangement that brings you closer to the spa products for sale, naturally encouraging the patrons to browse.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

ShepHyken

JANUARY 29, 2020

While you probably don’t have a real genie to bring you customers (although I don’t want to completely rule out the possibility), you probably do have people managing your marketing and sales efforts. Those people will bring you customers. Because of an amazing customer experience!

Sales 380

Sales Marketing Customer Experience Customer Service 380

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. Keep an eye on how your customer support team is doing.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Nicereply

JUNE 19, 2023

eCommerce customer experience is the most crucial thing you can invest in to secure your online store’s long-term success. 74% of consumers are highly likely to buy from businesses based on their experiences, which now need to extend both online and offline. Table of Contents What is an eCommerce customer experience?

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests.

Sales 52

Sales Coaching Accountability Personalization 52

Tethr

MAY 4, 2020

Delivering a low-effort experience isn’t just important for customer service or customer experience departments, but for sales teams. Effort reduction and the ability to measure effort of sales calls is something sales leaders should concentrate on in order to boost sales conversion.

Sales 66

Sales Coaching Surveys Customer Experience 66

TechSee

DECEMBER 11, 2018

Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Immersive experiences 7. Keeping the human touch 3.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? Delivering a great customer experience is not possible even if you have the most modern communication platform. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120

Nicereply

AUGUST 11, 2020

Luckily for you, the needs of customers continuously evolve and, with them, the types of roles available to people like us who love to help them. Read on to see some neat functions available in customer experience and tips to use to advocate for their value within your company. Sales enablement. Implementation Engineer.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

Method:CRM

APRIL 18, 2023

Consistently building on and improving your customer experience goes a long way for your business. Just like with your marketing efforts, providing a better customer experience means more sales opportunities down the road. It’s your foundation for providing a positive customer experience.

Customer Experience 52

Customer Experience CRM Self service Accountability 52