ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. finding and managing a core customer base.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

ChurnZero

APRIL 12, 2022

Gives employees the resources they need to optimize customer experience. Advocates for customer needs when weighing in on organizational decisions. Works with leaders across the organization to identify customer experience gaps. What could the right person do for your business and customer relationships?

Chief Customer Officer 98

Chief Customer Officer Customer centricity SaaS Sales 98

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

SaaS 23

SaaS B2B Metrics Sales 23

ClientSuccess

AUGUST 31, 2020

As you’re onboarding and setting things up, make decisions with your customer journey and customer milestones in mind, so your customer success platform is completely ready and able to drive customer experiences on the other side. Are you thinking about a new customer success platform?

SaaS 105

SaaS Accountability Metrics Sales 105

ClientSuccess

JULY 6, 2022

And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program? You can learn more about delivering incredible customer experiences with these additional resources from ClientSuccess :

SaaS 79

SaaS Surveys Feedback Marketing 79

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

SaaS 52

SaaS Customer retention Surveys Consulting 52

Nicereply

DECEMBER 20, 2022

The churn rate is a metric that measures the percentage of customers who cancel their subscription or service within a given period of time. It’s an important metric for companies to track because it can give them insights into customer satisfaction and retention. What Types of Metrics Measure Customer Satisfaction?

Advertising 52

Advertising SaaS Metrics Surveys 52

ClientSuccess

AUGUST 3, 2020

Over the last decade or so, the role of the Customer Success Manager has exploded, due in large part to SaaS organizations and updated onboard models. The industry growth shows no signs of slowing down, and customer success leaders must have the tools and resources to keep up with this innovation.

SaaS 81

SaaS Accountability Metrics Sales 81

ClientSuccess

DECEMBER 7, 2021

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: How To Build Customer Loyalty.

Surveys 83

Surveys industry standards Feedback SaaS 83

ClientSuccess

JUNE 2, 2021

Asking for customer feedback is far and away one of the best tools in any SaaS organization’s arsenal for improving and optimizing the customer experience. After all, your customers are your best sounding board because they live the customer relationship every day. Why customer feedback is important.

Feedback 65

Feedback Customer advocacy SaaS Surveys 65

ClientSuccess

NOVEMBER 29, 2022

For customer success managers in the SaaS industry, it’s never been harder to stay ahead of the competition. By combining a friendly attitude with knowledge and technical understanding, CSMs can become experts at addressing customers’ questions and challenges – no matter how complex!

SaaS 52

SaaS Accountability Management Customer Experience 52

ClientSuccess

OCTOBER 19, 2021

If there is no owner, it can be hard to fight your way back into the good graces of a customer. Product: any customer in a relationship with a SaaS vendor expects the product to function correctly, meet their needs, and continue to grow with their business. Poor Experience: bad customer experiences often come out of nowhere.

SaaS 59

SaaS Sales Customer Experience Management 59

Playvox

NOVEMBER 18, 2021

A cloud solution familiar to many contact centers is software as a service (SaaS). In a SaaS arrangement, the software vendor hosts the application(s) and the contact center staff accesses the software through a web browser or mobile application. A contact center that uses SaaS can expect to realize numerous powerful benefits.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

ClientSuccess

SEPTEMBER 21, 2020

This was a result of companies and their investors and advisors paying much more attention to recurring revenue for subscription-based SaaS companies. Churn (losing customers) became an important topic of discussion and remains that way since SaaS companies strive to be as predictable in their revenue as possible.

Customer Support 65

Customer Support SaaS B2B Technology 65

Comm100

JANUARY 5, 2022

Excellent user experience . If something is complicated to use, customer experience will immediately suffer, and as so will engagement. Zendesk Chat is part of the wider Zendesk customer service platform, “giving government organizations everything they need to deliver better customer experiences to the public.”

Government 76

Government CRM SaaS Marketing 76

ChurnZero

FEBRUARY 7, 2020

So, what’s the job outlook for Customer Success professionals? It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. LinkedIn’s 2020 Emerging Jobs Report named Customer Success as one of the top emerging jobs in the U.S. Cue the all-time high demand for Customer Success champions.

SaaS 64

SaaS Transportation B2C Customer retention 64

ClientSuccess

MARCH 27, 2018

Check out our resources below for more customer success best practices and insights for how your organization can can ensure your product and customer success teams are fully synced: eBooks: Ultimate Guide to SaaS Customer Success Metrics. Customer Success as a Culture: Customer Success Leaders Edition.

Journey mapping 40

Journey mapping Customer Experience Education Best practices 40

ChurnZero

APRIL 8, 2020

After all, whether you like to admit it or not, customers tend to trust their peers much more than your brand. Given these evident benefits, it’s easy to see why customer advocacy is a hot topic in the SaaS industry at the moment. . Before we go any further, what exactly is customer advocacy?

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Read the Webex Contact Center ebook to learn more.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

ClientSuccess

MARCH 21, 2018

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers. From : Vic Kasoff , Director of Customer Experience. Ultimate Guide to SaaS Customer Success Metrics. Let’s get started with this week’s post! Question 1.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Which brings us to what marketers are now talking about – the omnichannel customer experience. So, is omnichannel just well-connected multi channel?

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

TeamSupport

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. Customization.

B2B 64

B2B Customer Support SaaS Accountability 64

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ClientSuccess

MAY 10, 2019

The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. The conference is for customer success executives and SaaS leaders.

SaaS 48

SaaS Metrics Technology Customer Experience 48

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like?

SaaS 75

SaaS Enterprise Feedback Surveys 75

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. . Udemy Customer Success Courses.

SaaS 98

SaaS Personalization Accountability Education 98

ClientSuccess

MARCH 20, 2019

When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics. If current customers are the lifeblood of a SaaS business, then these metrics are the heartbeat metrics for any SaaS company. Customer Retention Rate/Customer Churn Rate. Quick Ratio.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

ClientSuccess

JANUARY 10, 2020

Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising. Here are some actionable ways to deliver amazing SaaS onboarding experiences to customers: Join customer conversations early. . eBook: 5 Ways to Surprise and Delight Your Customers.

Best practices 65

Best practices Metrics Feedback SaaS 65

ClientSuccess

JANUARY 10, 2020

Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising. Here are some actionable ways to deliver amazing SaaS onboarding experiences to customers: Join customer conversations early. . eBook: 5 Ways to Surprise and Delight Your Customers.

Best practices 64

Best practices Metrics Feedback SaaS 64

Fonolo

MAY 22, 2018

Fonolo offers similar functionality, but in a platform-agnostic way, with a cloud-delivery model and SaaS pricing. How an Insurance Provider Improved the Customer Experience with Call-Backs. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI.

Surveys 59

Surveys Abandon rate Call Center Contact Center 59

Satrix Solutions

JUNE 10, 2020

As customer experience consultants for B2B companies, we’ve heard from many business leaders who have struggled to get customers to respond to their survey requests. After all, how can you create the experiences which will establish advocates for your products and services if you don’t have feedback from your customers?

Surveys 78

Surveys Feedback SaaS B2B 78

Comm100

APRIL 27, 2020

If your team specializes by product or service type, you can use routing rules to make sure that your customers are connected with agents who know the product in question front-to-back. Take a look at the following scenario: Gabriella is having a hard time understanding a particular feature in a SaaS company’s extensive product suite.

Automotive 59

Automotive CRM Upselling Customer centricity 59

ClientSuccess

FEBRUARY 22, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. As platforms themselves become more innovative and functional, and as customers become more well-versed in how these solutions impact their business, CSMs are faced with more questions and challenges than ever before.

Management 58

Management SaaS Coaching Accountability 58

ClientSuccess

OCTOBER 22, 2019

It marks a turning point in SaaS strategy from doing whatever it takes to grow a business to ensuring customer-focused decisions throughout the entire vendor/consumer relationship. . The growth of customer advocacy has been a boon for customer success teams for a few reasons. Start succeeding with customer advocacy today.

Customer advocacy 40

Customer advocacy SaaS Upselling Accountability 40

ClientSuccess

FEBRUARY 23, 2018

Customer Success Learnings from the Dreaded Car Dealership Experience. Car dealerships are notorious for not having the most pleasant customer experience. Let’s discuss in more detail lessons CSMs should learn to avoid the dreaded car dealership experience. Ultimate Guide to SaaS Customer Success Metrics.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

ClientSuccess

SEPTEMBER 19, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. As platforms themselves become more innovative and functional, and as customers become more well-versed in how these solutions impact their business, CSMs are faced with more questions and challenges than ever before.

SaaS 54

SaaS Coaching Accountability Sales 54

ClientSuccess

NOVEMBER 1, 2017

Overlapping metrics between customer success and product. Dave Blake is the Founder/CEO of ClientSuccess , a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Your Presenters.

Metrics 40

Metrics SaaS Sales Marketing 40